Lying dealer?

[firemanpat2910]

The ones I like are when they have a machine with a couple of thousand hours on it and say Its never worked right. Well some body put those hours on it so it must have worked. In my job repairing printing equipment I hear the same thing all the time. Some people always want something for nothing.

 

[chanceu]

The plain and simple truth is there are a lot of people in this world that:

1. Always want something for nothing. You know these people. They're the ones that want you to sell them a $20 shovel for $10 because they can buy one at Wal*Mart for $7.

2. Never admit anything is their fault. They're the ones that get pulled over for doing 60 in a 45 and it's the cop's fault because he's just trying to make his quota at the end of the month.

And to SkyPup, those rules were great 50 years ago, but people that fit in to one or both of the categories above have taken such advantage of them that we're all stuck with the customer service we have today.

 

[RobJ]

Successful Sales and Service Rule #1 - The customer is always right.

Successful Sales and Service Rule #2 - The customer is wrong....see Rule #1.

I think it's "make the customer always think they are right". Like what do you do if a guy wants to run a 4' BH on a 75hp tractor. Then wants warranty work on the BH when it broke. He is not right then. Maybe Rule 3, customer is an idiot...run to the bathroom!!!

 

[gotrocks]

This discussion reminded me of something I heard years ago:
"There are good people and there are bad people."
"The GOOD ones decide which is which."

 

[BRUSHTAMERS]

Gotten decent customer service, and warranty work done on my Montana so far. In fact, at one point. there was a new engine coming my way, until we figured out it was a hydraulic pump

 

[JoeR]

Customers have gotten worse over the years. I see people treating other people very badly. People have lost all respect for others.
I was at the tractor dealer the other day, and a guy comes in complaining about the dump trailer he rented that was not working. Turns out the battery was dead that powered the hydraulics. Customer states the trailer worked for one day and died. The salesman tells him, "Well, I told you that you needed to charge the trailer battery since you didn't have the correct wiring harness on your truck." Salesman gives the customer a discount, but I think the customer was wrong. I wish my stupidity could save me money too.

Anyway, my current job doesn't require me to interface with the general public on a regular basis, and I am grateful for that. Although, I too have gotten customer escalations, and 90% of the time the customer wants something for free or a discount, even when there is no real problem. I love when they scream at me on the phone when I tell them I do not have the power to give them something for free or the ability to discount their bill. People are just plain abusive, and get even nastier when you catch them in a lie. I know this from experience!

Joe

 

[LMTC]

A big ditto on most of this thread. From my limited perspective it seems it all started in general society, when somewhere around 40 years ago or so this silly thinking came along that everyone has a "RIGHT" to do whatever they want to do, regardless of how it impacts others (short of pure lawlesseness). Loss of civility, of regard for personal responsibility, and so on. The "ME" generation arrived with the full accoutrement of material possessions the likes of which we have never known before. This has been magnified by a media that championed absurdities because it was someone's "RIGHT"...like the right to be able to spew obscenities in the name of free speech, or lots of rights that in my book aren't even close to rights. Are these behaviors illegal? No. Do they contribute to the deterioration of our society? I think so, and they flow out to all areas of our lives, including sales and service transactions. Look at the incredible increase in lawsuits the past 40 years. Someone ELSE is always accountable...not me. Ok, sorry....stepping down from soapbox now.

 

[DaryleD]

I know that this might have gone a little away from the original post, but I think that it's our responsability to hop up on a soap box and leave a seed of right and wrong in peoples minds. I do think that it's possible to swing things back in correct direction ( to some degree )where people make mistakes but are man or woman enough to admit to it and do the right thing. Greed is our biggest problem in this world and obviously isn't going away 100%. The more you hold yourself accountable as well as those around you, the more of a chance we have of making things better.
Daryle.

 

[roxynoodle]

This has been an interesting thread. Especially because I agree it started with my generation. Why? It is hard to say. I think one major reason is that divorce rates began to skyrocket when I was a kid. The divorced parents of some of my friends felt guilty for getting divorced and seemed to compete with each other to see who could buy their kids the most things or take them to the best places. We also started to see mothers enter the workplace more and more. I am one of the few people who had a stay at home mom until I was 10. At that time I think women wanted to have careers. Soon it became gee, look at how much more stuff we can have with 2 incomes. Most people know do not believe they can survive without 2 incomes. To some extent they are right but it is also a matter of what can we really live without? Many children were raising themselves. Some, we know, did not learn morals. Others never had to be accountable to anyone (to some extent because no one was there to see or hear what they did). Parents were too tired when they came home to be parents. It was easier to say "watch that TV I bought you or play with all those toys I bought you". Now these children are parents. And many of the now parents don't want to do ANYTHING to address problems their children are having. They either deny the problems or yes, blame everyone but themselves or their children. I have taught high school for the last 16 years and could go on and on but I won't.

I am wondering though if things will keep getting worse (lying, cheating, stealing, refusing to work) or if eventually the rest of us will put our foot down. I have often realized that when you call these people's bluffs they do back down. Though some will never take the slightest responsibility. I just hope when it comes time to retire that I will have health insurance. I am not sure I can see myself working with kids when I am 75.

 

[chanceu]

The worst thing that's happened to us is we've become a society that's all about "ME". Whether it's at a tractor dealership trying to get warranty work when you know good and well you broke it or pulling in to the middle of an intersection when the traffic's backed up knowing you'll be there when your light turns red or parking in a handicap parking space (laziness is not a handicap) because it's empty or leaving the shopping cart in the next parking space instead of where it's supposed to go or something as simple as not holding the door for the person behind you because someone coming in the other side mightl get in line ahead of you...it's all about me!

I know this might be a far stretch, but 30 years ago when movies like "Mad Max" came out that showed how civilization degraded to the point of barbarity, I'm sure people wondered how that could ever happen to such an advanced people as ours. I wonder sometimes if I'll see it in my lifetime.