Mahindra: Nothing but problems

[the old grind]

The local Mahindra Rep told my dealer that they would not honor the warranty repair if the hoses did not come from Mahindra.

Wow! If Mahindra is to have anything to live down it's policies such as this. That they won't rely on their own dealers for something they're bound to get right is absurd, and IMO could be likened to blackmail. :thumbsdown:

Is hose quality so much better coming from India vs from someone you'd trust to do warranty work? :irked: ok, rant 'off'.

 

[DavesTractor]

I don't know the dealer, nor do I know if there is another side of the story. But on the face of it, this looks like dmize is being pretty straightforward and I take it at that.

We have been a dealer for Mahindra for over 10 years and we are quite sure Mahindra will back us if we make a common sense fix for a problem, even if it is replacing hoses with non-OEM hoses. They may not give us approval ahead of time for a non-OEM fix, but I've never had them deny a common sense fix when it was done for customer satisfaction and really made sense. Sometimes you have to ask for forgiveness instead of permission. In either event, I always figure the customer is my customer first, not Mahindra's customer. So we solve problems, and if there is a warranty repayment issue to deal with later it is between us and Mahindra and the customer is not even aware.

Mahindra is closed today, but will be open Monday.

 

[SPYDERLK]

I too had some problems on my 7520 getting all the delivery glitches ironed out. Finally everything but some things took a long while and a lot of attention. One thing I had to fix myself to avoid turning the tractor over to the dealer. The tractor has been reliable since.
larry

 

[TomSeller]

It is hard to believe this is still going on. I would not have the patience

 

[the old grind]

Ow! Sorry, didn't mean to sound harsh, maybe going off on principle a bit.

Dave, no doubts about our OP. I'm sure guys like you are going to bat for us behind the scenes a lot more than we realize. You're the ones we recommend and go back to. Fingers crossed that the OP's guy will also do what's best, and SAP. Seasons go by pretty quickly when getting seat time (work done!) isn't easy just any day of the week, as with many of us.

dmize, I'm really puillin' for ya, and I admire you're patience. tog

 

[ultrarunner]

By law in my State your warranty is automatically extended for the number of days out of service... so if the tractor is in the shop for 6 weeks for a warranty repair... the warranty is extended 6 weeks.

Also, any product can be deemed a lemon when 3 unsuccessful repair attempts have been made under warranty... the threshold can be lower for safety items... in other words you do not have to experience brake failure 3 times for the buyback/replacement remedy to kick in.

If a buyback is ordered... the customer usage is deducted and the balance refunded... this can also include finance fees if through the Dealer and often, sales tax paid if the transaction is rescinded.

None of the above applies if the item is used for business as they apply to consumer and not business use.

Depending on use... a tractor could fall into either category.

 

[DavesTractor]

ultrarunner, does this apply to all products, or just the automotive world? Many states have lemon laws for cars/trucks, but many do not have the same thing for farm or construction equipment. Seriously goofy that this discussion is even taking place for some bad hoses.....

 

[KiwiBro]

By law in my State your warranty is automatically extended for the number of days out of service... so if the tractor is in the shop for 6 weeks for a warranty repair... the warranty is extended 6 weeks.

Also, any product can be deemed a lemon when 3 unsuccessful repair attempts have been made under warranty... the threshold can be lower for safety items... in other words you do not have to experience brake failure 3 times for the buyback/replacement remedy to kick in.

If a buyback is ordered... the customer usage is deducted and the balance refunded... this can also include finance fees if through the Dealer and often, sales tax paid if the transaction is rescinded.

None of the above applies if the item is used for business as they apply to consumer and not business use.

Depending on use... a tractor could fall into either category.

Pretty similar consumer law exists here, for non-commercial users. There are remedies available to commercial users also but under different law and it is not as open and easy for buyers nor onerous for sellers unless the product is seriously unsafe or unfit for the intended purpose.

I have an upwards of $20k and 1 year legal process to get through under such law to ensure the dealer who sold me the potentially lethal Mahindra I have put up with for too long, shows me, my life and my livelihood due respect. It's not so much about the money (although I've lost plenty already as a direct result of owning this tractor), I just hate seeing people getting away with such disrespect and I want a public court record/judgement for other people here or Australia looking to purchase Mahindra or anything from this dealer, to reference when they are making their buying decisions. If one person referencing it decides against buying from that dealer or any Mahindra that comes through the Aussie/NZ distributor, then it will be worth it for me to know they have avoided potential trouble of the likes I have experienced.

Suffice it to say that I will never purchase from this dealer, nor consider Mahindra again and neither will any farmer who knows me or knows or asks any of the local tractor mechanics around here.

 

[ultrarunner]

I have been a Califronia State Certified Arbitrator for over 20 years... the majority of my cases are automotive because they typically are high dollar purchases.

Tractors would also be a high dollar purchase and as long as the item is for personal, non-business use, it applies.

There are both Federal and State Statutes.

The California versions is the Song-Beverly Consumer Warranty Act and covers just about any "Consumer" purchase and is very specific as to when it does not apply... Buying something AS-IS is specifically mentioned as being excluded.

Basically any item offered with a warranty is covered.

Here is excerp...

"A buyer of this product in
California has the right to have this product serviced or repaired
during the warranty period. The warranty period will be extended for
the number of whole days that the product has been out of the buyer's
hands for warranty repairs. If a defect exists within the warranty
period, the warranty will not expire until the defect has been fixed.
The warranty period will also be extended if the warranty repairs
have not been performed due to delays caused by circumstances beyond
the control of the buyer, or if the warranty repairs did not remedy
the defect and the buyer notifies the manufacturer or seller of the
failure of the repairs within 60 days after they were completed. If,
after a reasonable number of attempts, the defect has not been fixed,
the buyer may return this product for a replacement or a refund
subject, in either case, to deduction of a reasonable charge for
usage. This time extension does not affect the protections or
remedies the buyer has under other laws."

Song Beverly - Dept of Consumer Affairs - Arbitration Certification Program (Lemon Law)

On the Federal Level it's Magnuson-Moss Warranty Act

Magnuson

Sorry for my short answer as I'm away from my computer.

 

[KiwiBro]

ultrarunner, does this apply to all products, or just the automotive world? Many states have lemon laws for cars/trucks, but many do not have the same thing for farm or construction equipment. Seriously goofy that this discussion is even taking place for some bad hoses.....

I agree. Bad hoses and various small things are just opportunities to show the buyer respect by sorting them out ASAP, as we can all reasonably expect a good dealer would do. I don't think any reasonable buyer would grumble too much unless that goes horribly wrong or the problems are far more serious.

What really sucks is losing business and being painted as the aggressors or whingers especially on little problems that could have been sorted so easily and which weren't going to kill anything but time.