dickfoster
Elite Member
I'm wondering if contacting the Regional Distribution center would gain any better results, the Regional Reps that work with the dealers is out of those offices. I know it may take some research but you can always find contact information on the web for just about anyone. If people start rattling enough cages sooner or later someone will notice.
Mahindra seems to have set it up so you have to work through the dealer you bought your equipment from and they use the dealers as if they were a shield to keep the customer at arms distance. But the the middle man is that Regional Rep, if we could light a fire under him... we might gain a voice at the corporate office USA.
I think Mahindra corporate knows exactly where their shortcomings are. It's largely a matter of accounting and the typical corporate goal of making the quarterly numbers look good. It's the typical shortsighted MBA approach to business these days. They only concentrate on battles and the near term but have no clue as to how to win a war. The really big trouble with this approach is that it makes them blind to the future and the inevitable negative impacts coming at them down the road by way of loss of market share. I have been a regional service rep before so I know that poor guy can only do what he can to tread water and try to keep things afloat hoping that corporate eventually wises up and does something to make his job easier. Like I did, all he can do is send in memos that get lost in the shuffle, corporate office politics and the ongoing internal power struggle and pissing contests of middle management. Once I got to the point where all I had to do was to redate the very same memos I'd sent in a couple years before, I figured it was a hopeless cause so I decided to move on to greener pastures. They know but it's a conscious decision on their part not to do diddly squat before the crap hits the fan and forces them to address the BS that they have been fostering. We've all seen the very same stuff play out in Detroit and other American industries before. Sadly no one learns from history and they are all bound and determined to repeat it for themselves. If stupidity were a crime, at least half of corporate America would be under lock and key today.