Mahindra - update your website

[Glrret]

Is it just me or is there really something wrong in Denmark, seems like every month there's a complaint with Mahindra and yet when someone wants advise on buying a tractor lot of the same tractor owner will recommend a Mahindra, from what I read, I wouldn't touch one with a ten ft. pole.

I think what you will find if you look closely at the content of this and many other threads is that display a level of dissatisfaction with a brand, is that the problem is based on the level of service being received not the brand itself. Although brand loyalty does plays an important role in product satisfaction. In my opinion with every brand you will find tractors that are lemons and problem free tractors. However it is the level customer service a person receives that will fix a lemon or exacerbate the problem to a level of brand hatred. Unfortunately the business world today has forgotten that and they only focus on the sale.

Some Companies still maintain a favorable level customer service based on a corporate policy, but for the most part it is left to the dealerships or retailer. I personally like my choice of brand and I like my tractor, if I didn't I would trade it. But up until now my level of frustration has been with a dealer that I should never have done business with. I know from personal experience the dealer had a bad customer service record, that is why I refused to do any business with him for over 14 years. But against my better judgement I choose to give him a second chance.... shame on me.

With the help of the Mahindra Regional Service rep I have found another dealer that seems much more customer oriented and eager to fix my problem. Sure it will be a longer trip to the dealers location, but I think we would all admit that we are willing to travel a little further for better service.

 

[dickfoster]

I think what you will find if you look closely at the content of this and many other threads is that a display level of dissatisfaction with a brand, is that the problem is based on the level of service being received not the brand itself. Although brand loyalty does plays an important role in product satisfaction. In my opinion with every brand you will find tractors that are lemons and problem free tractors. However it is the level customer service a person receives that will fix a lemon or exacerbate the problem to a level of brand hatred. Unfortunately the business world today has forgotten that and they only focus on the sale.

Some Companies still maintain a favorable level customer service based on a corporate policy, but for the most part it is left to the dealerships or retailer. I personally like my choice of brand and I like my tractor, if I didn't I would trade it. But up until now my level of frustration has been with a dealer that I should never have done business with. I know from personal experience the dealer had a bad customer service record, that is why I refused to do any business with him for over 14 years. But against my better judgement I choose to give him a second chance.... shame on me.

With the help of the Mahindra Regional Service rep I have found another dealer that seems much more customer oriented and eager to fix my problem. Sure it will be a longer trip to the dealers location, but I think we would all admit that we are willing to travel a little further for better service.

Good call. This is exactly why I always recommend that people shop the dealer first and the tractor second.

 

[Oldpath05]

I think what you will find if you look closely at the content of this and many other threads is that display a level of dissatisfaction with a brand, is that the problem is based on the level of service being received not the brand itself. Although brand loyalty does plays an important role in product satisfaction. In my opinion with every brand you will find tractors that are lemons and problem free tractors. However it is the level customer service a person receives that will fix a lemon or exacerbate the problem to a level of brand hatred. Unfortunately the business world today has forgotten that and they only focus on the sale.

Some Companies still maintain a favorable level customer service based on a corporate policy, but for the most part it is left to the dealerships or retailer. I personally like my choice of brand and I like my tractor, if I didn't I would trade it. But up until now my level of frustration has been with a dealer that I should never have done business with. I know from personal experience the dealer had a bad customer service record, that is why I refused to do any business with him for over 14 years. But against my better judgement I choose to give him a second chance.... shame on me.

With the help of the Mahindra Regional Service rep I have found another dealer that seems much more customer oriented and eager to fix my problem. Sure it will be a longer trip to the dealers location, but I think we would all admit that we are willing to travel a little further for better service.

I know I'd travel father for better service and I would take my ten ft. pole with me........

 

[Oldpath05]

Can we pin this post to top of the forum? We could also begin a campaign to prevent any positive comments or recommendations regarding any products- especially Mahindra that don't pass the "ten ft. pole" test.

..................

OOps sorry for the delay I just got back to the iPad. I just went outside and drove my tractor to the bottom road (don't tell anyone it started) and put a sign on it- FREE TO ANYONE WITH LESS THAN A TEN FOOT POLE

Signed your humbled former Mahindra owner

*disclaimer- this thread has taken several twists and turns that have nothing to do with a website. Because of that I thought a little sarcasm and humor would fit right in! As the famous quote from a few years ago (in the USA at least) goes- "Don't taze me bro"

You hit my funny bone with this, I'll be chuckling the next two hrs. :laughing: