musa marketing are you for real?

[Clyde]

Jim - as promised, I apologize for not readily accepting your true existence. It is a real asset to have your email address for those times when one has exhausted the normal channels to resolve a problem.

Thank-you for becoming a forum member and maybe some of the other Mahindra dept should follow your lead and become contributors to this forum also. Welcome once again!

Clyde

 

[Charlie_in_TX]

Jim, welcome aboard. As others have said, it is good to have someone from the Co on the forum.

We are near neighbors, I live just off Cypress-Rosehill. I drive by your place at least once a day taking my kids to daycare on 2920.

Look forward to hearing more from you. Maybe you can give us some heads up on new product.

O' by the way, I like my 2615.

 

[musa_marketing]

Well Charlie, we must be fairly close neighbors as I live in Coles Crossing off Barker-Cypress and Spring Cypress. The growth in this area is unbelievable... traffic has gotten bad out here in the far reaches of suburbia. But at least I'm close to the office.

 

[musa_marketing]

In trying to deliver exceptional customer satisfaction, I will monitor this forum and will help out and make inquiries on behalf of customers.

Please understand I am not a technical guru. And I agree that if customers are experiencing a problem, it should be communicated to your dealer first. The dealer then has access to our service bulletins and may be able to answer the question for you on the spot. If not, he has access to our service techs who can help figure out the situation.

Our goal is to support our dealers and provide them with bulletins and information to educate them on possible service issues they may face.

I also am a believer that our own customers can sometimes find solutions to issues they experience and when they post there fixes on a forum such as this, as long as it will not be detrimental to our tractor, attachments and accessories, then so much the better.

My objective is to ensure we have a technical person review the posts, offer suggestions when needed and make corrections if required.

Bear with us as we will improve.

 

[BobG_in_VA]

Charlie, thanks for the update. Stay tuned......BobG in VA who used the 6000/Bradco511 for a short while yesterday..

 

[lynxpilot]

Mr. Startz,

I can assure you that being a presence on this forum will make a significant difference and a hugely good impression on your customer base. I've seen other manufacturers do the same thing as well as seeing one do the opposite (Ford found out that some employees were helping folks on a forum and they ended up threatening them with discharge).

You have to understand that not all of your dealers are going to be the most reputable business people in the world, and the hapless customers that get stuck with them will likely need a more direct line to the manufacturer to solve differences.

Thanks for showing up!

Dave

 

[Varmintmist]

Since you are visiting dealers, if you get to Turner Tractor in Evans city PA in the AM, make him take you to Roxys diner on 422. Its kind of a gresy spoon but the sausage is whole hog and if you ask you can get little potato pancakes instead of fried taters /forums/images/graemlins/grin.gif

 

[musa_marketing]

I will keep this in mind on my next trip to PA. I'm in the South right now but I figure our business manager for PA is aware of this spot...he's not one to miss a spot for good food!

 

[PBinWA]

I hope the other TBN members and Mahindra customers realize what a big risk this is for Mr Stutz and Mahindra. It can be very difficult for a vendor to stick their neck out into the wild west of the internet.

Competing vendors can pose as disgruntled customers and less than honest customers can also make it difficult for vendors on boards like this.

Hopefully, Mr. Stutz is able to weed through the hype and cruft and provide some additional assistance to the Mahindra users on this board. How he conducts himself can have a big impact on Mahindra - this can be a positive thing or a negative thing.

A recent thread on Cub Cadet tractors contains an interesting perspective between a disgruntled Cub Cadet owner and a representative of Cub Cadet's support organization. This thread is worth finding and reading to find out how not to handle disgruntled customers and to see how the user community can be very hard on a vendor representative if they don't go the extra mile.

What many vendors do on boards like TBN is to rely on customer advocates to defend and promote their products. Some times these customer advocates are paid (cash or incentives) to promote their products. Usually, this is fairly obvious and I can surmise at least one or two vendors that have this type of arrangement going on.

What's my end message:

We Mahindra owners need to be respectful of Mr. Stutz's attempt to communicate on the board and also need to realize that he may not always be able to drop everything and help us out. I think it is safe to assume that Mr. Stutz will do what he can behind the scenes to make sure that Mahindra's products are placed, represented, and supported in the best manner possible to generate more sales for Mahindra - that's the typical job description for anyone in charge of marketing for any product. As a Mahindra customer I want him to be successful at his job so Mahindra is able to be successful and profitable in the long term. This is good for me (service, support, re-sale credibility) and Mahindra.

Thanks for sticking your neck out Mr. Stutz. I hope the TBN experience is good for you!

 

[BobG_in_VA]

Not sure about musa_marketing, but my neck is stuck out over $30K.....now that's stuck out there....I really appreciate that Mahindra is here, don't get me wrong, but they need to SHOW service every day in every thing they do to every customer that they have. I gave that to my customers and I expect nothing less. BobG in VA