My letter to Kioti, loader rerepair, long

[gravel13]

My dealer was great at the time of purchase, so should I go thru them and suggest/insist that they talk to the region service rep? I'll probably go thru them just to see what happens and if I don't get the kind of response I'll be looking for (which is not a new loader frame but a solution similar to kiotimike) then contact the region service rep. I feel that I should try and let the dealer handle it in the beginning since 1) they are representing Kioti at the local level and 2) I'd like to see what kind of service I'll be getting from them in the future, if they are in MY future.

 

[gravel13]

My dealer was great at the time of purchase, so should I go thru them and suggest/insist that they talk to the region service rep? I'll probably go thru them just to see what happens and if I don't get the kind of response I'll be looking for (which is not a new loader frame but a solution similar to kiotimike) then contact the region service rep. I feel that I should try and let the dealer handle it in the beginning since 1) they are representing Kioti at the local level and 2) I'd like to see what kind of service I'll be getting from them in the future, if they are in MY future.

 

[Highbeam]

That's how I started. I felt I owed them a chance to handle it without me going over their head. I don't regret giving them the chance but I now know that there is a time to go above their head. By all means, start with the dealer.

 

[Highbeam]

That's how I started. I felt I owed them a chance to handle it without me going over their head. I don't regret giving them the chance but I now know that there is a time to go above their head. By all means, start with the dealer.

 

[Sigarms]

No offense meant, but it really seems like your dealer dropped the ball.

It was mentioned here previously that the loader was made by another manufacturer which could of caused some delays in a solution.

Honestly, if the loader has the Kioti name on it, it is Kioti's responsibility to take care of their customer "first", then deal with the manufacturer in question (pertaining to the loader).

Of course, Kioti could be offering a "solution" to see if it would be acceptable, and already have another "course of action" planned if the original solution was not acceptable to the end user.

I would also think that it is up to the dealer to go directly to the manufacturer first and see how they want to handle the issue. Perhaps this was done, perhaps it wasn't.

That being said, I would think proper procedure would be to go to the dealer first, then if the "solution" is not acceptable to the end user (AKA "the customer"), then go directly to the manufacturer.

I will say this, I'm still looking for a tractor, and Kioti was "up on the list" but I'm finding this thread VERY interesting. HB, you are handling the situation far better than I would of if it were my money spent.

 

[Sigarms]

No offense meant, but it really seems like your dealer dropped the ball.

It was mentioned here previously that the loader was made by another manufacturer which could of caused some delays in a solution.

Honestly, if the loader has the Kioti name on it, it is Kioti's responsibility to take care of their customer "first", then deal with the manufacturer in question (pertaining to the loader).

Of course, Kioti could be offering a "solution" to see if it would be acceptable, and already have another "course of action" planned if the original solution was not acceptable to the end user.

I would also think that it is up to the dealer to go directly to the manufacturer first and see how they want to handle the issue. Perhaps this was done, perhaps it wasn't.

That being said, I would think proper procedure would be to go to the dealer first, then if the "solution" is not acceptable to the end user (AKA "the customer"), then go directly to the manufacturer.

I will say this, I'm still looking for a tractor, and Kioti was "up on the list" but I'm finding this thread VERY interesting. HB, you are handling the situation far better than I would of if it were my money spent.

 

[IslandTractor]

No question Highbeam's dealer screwed up with the initial repair. However, I hold Kioti responsible as they apparently have not issued any service bulletin outlining what an appropriate repair should be. Many of the Kioti dealers are not going to have truly professional welders in their shop so they will farm out the repair. If, as in Highbeam's case, they send it out to someone without a clue and with no factory provided directions and standards, the risk of ending up with a badly repaired loader increases dramatically.

I think the dealers play an important role here and some who are sophisticated can effect a reasonable repair without input from Kioti. However, as we Kioti fans know, many of the Kioti dealers are relatively small operations who clearly don't have much experience with this type of repair. Although my dealer is very responsive and wants to help, mine is the first loader they have needed to repair and therefore I'd like them to follow factory directions, not their own seat of the pants ideas on how to repair my loader. This is a Kioti issue, not a dealer issue in my book.

 

[IslandTractor]

No question Highbeam's dealer screwed up with the initial repair. However, I hold Kioti responsible as they apparently have not issued any service bulletin outlining what an appropriate repair should be. Many of the Kioti dealers are not going to have truly professional welders in their shop so they will farm out the repair. If, as in Highbeam's case, they send it out to someone without a clue and with no factory provided directions and standards, the risk of ending up with a badly repaired loader increases dramatically.

I think the dealers play an important role here and some who are sophisticated can effect a reasonable repair without input from Kioti. However, as we Kioti fans know, many of the Kioti dealers are relatively small operations who clearly don't have much experience with this type of repair. Although my dealer is very responsive and wants to help, mine is the first loader they have needed to repair and therefore I'd like them to follow factory directions, not their own seat of the pants ideas on how to repair my loader. This is a Kioti issue, not a dealer issue in my book.

 

[Sigarms]

I may of missed reading it, but at this time has Kioti halted the sales of the loaders in question?

Couldn't help but think that this would be one of the first steps in limiting future "issues" until the situation can be "resolved".

It seems apparent that there is a "situation" with the loaders, and I could be wrong, but I think the best approach would be proactive other than reactive.

 

[Sigarms]

I may of missed reading it, but at this time has Kioti halted the sales of the loaders in question?

Couldn't help but think that this would be one of the first steps in limiting future "issues" until the situation can be "resolved".

It seems apparent that there is a "situation" with the loaders, and I could be wrong, but I think the best approach would be proactive other than reactive.