My letter to Kioti, loader rerepair, long

[IslandTractor]

John, I don't think it would be difficult at all to screen the Kioti portion of TBN for service issues. You'd just have a simple strategy such as ignoring posts titled 'how big a rotary mower can I run on a CK20' and you would focus on titles that indicated a likely service problem. You would not need to read every post even in those threads, just enough to become aware of the problem. 30 minutes a day would easily cover it especially since they would not be expected to actually participate in the discussion. Fly on the wall.

Canon did a very good job of this starting a few years ago when they actually assigned a guy (now a VP) to not only monitor the Canon user group but to even respond to questions and problems. He was appropriate and did not bother with rants but addressed fixable issues. Main point is that Canon took advantage of intelligence important to their business rather than ignoring it.

Kioti ignores a forum like this at their peril. A ticked off customer is one thing but forum posts insure that anyone searching for info on Kioti "warranty" or "loader problem" etc will be reading these posts for years. Even if a single case such as Highbeam's is satisfactorily handled in the end, the damage is done. Much better to be proactive and use the olde stitch in time saves nine strategy.

 

[IslandTractor]

John, I don't think it would be difficult at all to screen the Kioti portion of TBN for service issues. You'd just have a simple strategy such as ignoring posts titled 'how big a rotary mower can I run on a CK20' and you would focus on titles that indicated a likely service problem. You would not need to read every post even in those threads, just enough to become aware of the problem. 30 minutes a day would easily cover it especially since they would not be expected to actually participate in the discussion. Fly on the wall.

Canon did a very good job of this starting a few years ago when they actually assigned a guy (now a VP) to not only monitor the Canon user group but to even respond to questions and problems. He was appropriate and did not bother with rants but addressed fixable issues. Main point is that Canon took advantage of intelligence important to their business rather than ignoring it.

Kioti ignores a forum like this at their peril. A ticked off customer is one thing but forum posts insure that anyone searching for info on Kioti "warranty" or "loader problem" etc will be reading these posts for years. Even if a single case such as Highbeam's is satisfactorily handled in the end, the damage is done. Much better to be proactive and use the olde stitch in time saves nine strategy.

 

[KiotiJohn]

You make some good points Island, and I don't disagree that it would probably be a good thing for them to do. However, I'm not sure you're aware of just what's gone on at Kioti in just the last three years. They moved into a new facility, put in a new computer system, added new catalog and parts ordering online for dealers, started selling many more tractors than they had anticipated, much of them thanks to this forum. They've had trouble at times getting enough tires because some of the other brands also use the same brand and had larger orders or tied them up, went through a period where many of the service people were new due to attrition that is common and sometimes rampant in todays work world, Completely revamped their website, and I could go on and on.

What I'm saying is, Kioti is TRYING and trying very hard to be a great tractor company. It is the corporate philosophy, and everyone that I've known there appears to be quite dedicated to doing just that. Given time and understanding, I think they will evenutally be one of the premier purveyors of tractors and tractor equipment. What you propose may very well be in their future, but priorites are priorities, and I can tell you with all that's gone on, they have been VERY busy.

John

 

[KiotiJohn]

You make some good points Island, and I don't disagree that it would probably be a good thing for them to do. However, I'm not sure you're aware of just what's gone on at Kioti in just the last three years. They moved into a new facility, put in a new computer system, added new catalog and parts ordering online for dealers, started selling many more tractors than they had anticipated, much of them thanks to this forum. They've had trouble at times getting enough tires because some of the other brands also use the same brand and had larger orders or tied them up, went through a period where many of the service people were new due to attrition that is common and sometimes rampant in todays work world, Completely revamped their website, and I could go on and on.

What I'm saying is, Kioti is TRYING and trying very hard to be a great tractor company. It is the corporate philosophy, and everyone that I've known there appears to be quite dedicated to doing just that. Given time and understanding, I think they will evenutally be one of the premier purveyors of tractors and tractor equipment. What you propose may very well be in their future, but priorites are priorities, and I can tell you with all that's gone on, they have been VERY busy.

John

 

[RedRocker]

Looks to me like a doubler plate that picks up the two gussetts at either end and goes all the way across would take away those stress points. I'll try that if I notice any cracking.

 

[RedRocker]

Looks to me like a doubler plate that picks up the two gussetts at either end and goes all the way across would take away those stress points. I'll try that if I notice any cracking.

 

[MessickFarmEqu]

</font><font color="blue" class="small">( And new hollands never crack.

/forums/images/graemlins/tongue.gif )</font>

I'll respond to this one since I work for a New Holland dealer. I've never seen a New Holland loader crack. I did see 1 skid loader boom crack. That machine was 10 years or more out of warrenty. New Holland still came and picked up the boom, and replaced the one on the machine with a brand new part and covered the entire thing under warrenty. This was done so they could take the part back and find out why it failed. In my tenure I've also never seen a Kubota, ALO, Woods or Bradco boom fail.

 

[MessickFarmEqu]

</font><font color="blue" class="small">( And new hollands never crack.

/forums/images/graemlins/tongue.gif )</font>

I'll respond to this one since I work for a New Holland dealer. I've never seen a New Holland loader crack. I did see 1 skid loader boom crack. That machine was 10 years or more out of warrenty. New Holland still came and picked up the boom, and replaced the one on the machine with a brand new part and covered the entire thing under warrenty. This was done so they could take the part back and find out why it failed. In my tenure I've also never seen a Kubota, ALO, Woods or Bradco boom fail.

 

[MessickFarmEqu]

I am going to have to back up John on this whole thing about Kioti monitoring the forums. As big as the community here can feel somtimes, its real impact is pretty minimal in the grand scheme of things. A vast majority of customers buying tractors never do research on the internet and would never turn up this conversation.

 

[MessickFarmEqu]

I am going to have to back up John on this whole thing about Kioti monitoring the forums. As big as the community here can feel somtimes, its real impact is pretty minimal in the grand scheme of things. A vast majority of customers buying tractors never do research on the internet and would never turn up this conversation.