My Montana post was pulled?

[Maka]

In defense of the dealer we have had customers who we felt were taking advantage, dealing unfair, manipulative and it boils down to a principal. I had a customer who is a real jerk. He bought a 43hp tractor put a year on it with hundreds of trouble free hours on it. He drove it up on a slash pile, caught it on fire (dummy did not use loader to get off teh pile, just jumped off to get a hose) burned up the front end. All hoses, electrical, cylinders, hood paint etc. was shot. He brought it in on a Friday afternoon and demanded I have it fixed by the next Tuesday so when the price of pulp changed he would not lose $400.00. He was unreasonable. We had to replace 41 components, paint the loader after we checked for structural damage and we had customers in before him. Long story short, it took approx. 3 weeks to get all parts, painting and work done but he was mad. Cursed my wife and sister etc. (a real man) Came in and said he would badmouth our company etc. so I told him he was unreasonable and he could go say whatever he wanted I would not help him any more. If he needed a $.01 part I would make him pay for it plus shipping and handling and who cares.

Some customers can be such a pain that you want them gone. Chances are they are pretty well know locally as abusers and whoever they go whining to will know that anyway and not pay attention to them anyhow.

Now, this is in general as I don't know all the circumstances and it could be misunderstanding, lack of communication, frustration whatever. However, there are always two sides to a story and being both a consumer and dealer I am willing to be open minded but I will admit that I have had customers that the principal of it is what is important in rare cases.

Maka

 

[a37b]

I guess we need to hear the other side of this story.
Are you the dealer that was running down the kubota dealer up there?

 

[tydp]

In defense of the dealer we have had customers who we felt were taking advantage, dealing unfair, manipulative and it boils down to a principal. I had a customer who is a real jerk. He bought a 43hp tractor put a year on it with hundreds of trouble free hours on it. He drove it up on a slash pile, caught it on fire (dummy did not use loader to get off teh pile, just jumped off to get a hose) burned up the front end. All hoses, electrical, cylinders, hood paint etc. was shot. He brought it in on a Friday afternoon and demanded I have it fixed by the next Tuesday so when the price of pulp changed he would not lose $400.00. He was unreasonable. We had to replace 41 components, paint the loader after we checked for structural damage and we had customers in before him. Long story short, it took approx. 3 weeks to get all parts, painting and work done but he was mad. Cursed my wife and sister etc. (a real man) Came in and said he would badmouth our company etc. so I told him he was unreasonable and he could go say whatever he wanted I would not help him any more. If he needed a $.01 part I would make him pay for it plus shipping and handling and who cares.

Some customers can be such a pain that you want them gone. Chances are they are pretty well know locally as abusers and whoever they go whining to will know that anyway and not pay attention to them anyhow.

Now, this is in general as I don't know all the circumstances and it could be misunderstanding, lack of communication, frustration whatever. However, there are always two sides to a story and being both a consumer and dealer I am willing to be open minded but I will admit that I have had customers that the principal of it is what is important in rare cases.

Maka

This is apples to oranges. "Bud's" dealer in this case (since we have heard from both sides) was wrong. In your case the customer was absolutely unresonable.

 

[DK35vince]

I have read both sides and this is my opinion.
1) If a spring falls off a new tractor under warrenty that is a warrenty item and shouldn't be up to the owner to find the old spring to get the warrenty.
2)Charging $30+ to install a park brake spring is robbery.

 

[montanaman]

If this goes much longer, I'm going to need to get my fishing waders.

I think we have a case of oil and water here where Bud and the dealer just don't mix.

I'm sure the dealer has a lot of happy customers that would buy from him again and I'm sure bud shops at a lot of places that are happy to have him as a customer, but this combination just isn't working!!

There HAS to be a reason that the dealer didn't just give him the spring and there HAS to be a reason that $30 is making Bud this upset, and at this point, we are NEVER going to know the deal.

I have customers that will just drop in when they are passing by to say hello and see how things are going and I'm sure I have some that think I stole from them and didn't give them a good enough deal, or fix their stuff cheap enough or fast enough and although I do strive to see that every customer has a happy experience dealing with me, it is not realistic to think this can happen.

I'm sure Bud will enjoy his tractor and get good use out of it and never set foot in the dealership again and he could tell all his friends not to, and I'm sure the dealer will sell a lot of equipment to customers that enjoy dealing there and they will tell their friends that they should shop there.

Because I am NEVER going to know the absolute truth from both parties, I'm not going to judge either!

Ken

 

[Maka]

Hello Vince and all. Here is where I was coming from here. A guy got on and named a dealer for somethings and the dealer was not heard. Looks like the thread was pulled and this one started. Since then looks like the dealer got his say.

In all my years here I have tried to be fair with input and support of people so I felt it was only fair to say hey, both sides have not been heard. Now they have and that is good and fine.

In the case of this thread now all have heard both sides people can decide. This is as it should be.

Maka

 

[Mike120]

This is just about the silliest thing I have read in a long time.

So what if it was a $1 spring? The dealer's employee had to go out, bring the tractor in to the shop, go get the part (parts guy had to find the part & fill out a shop ticket), install it, and take the tractor back out and park it in the yard. Then he had to fill out all the paperwork. He probably spent the half hour messing with it. This doesn't even take into account all of the time the dealer's other employees have wasted listening to Bud's crying and complaining.

Bud got off cheap!

 

[MikePA]

When our dealership first started dealing with ole Bud, our salesman was under the impression that he was dealing with our local county school system and originally set up his file as such. After the negotiations for a tractor with loader (both for under $15000) were completed our salesman was made aware that the sale was actually to Bud and NOT the school system. Bud, of course, was given the benefit of those negotiations and got a good deal. He appeared to be happy ... he sure should've been.

I'm more curious about this than the muffler and the spring.

What transpired that got the salesman under the impression he was dealing with a representative of the local county school system? Hmmm.

I would have installed the spring for nothing but charged for 1 weeks storage.

 

[dgl24087]

I'm more curious about this than the muffler and the spring.

What transpired that got the salesman under the impression he was dealing with a representative of the local county school system?

In reading the whole thread, you would see that "Bud" made contact using his work e-mail (apparently the county schools) and the salesman met "Bud" in his office. I'm feeling this is 50/50, the salesman never bothered to confirm it was for county use, and "Bud" sure didn't volunteer the info, realizing the salesman made a mistake of assumption, and I'm sure Bud knows the school system gets special pricing. Of course, Bud could also have been fully aware of what he was doing. Thus, dealer feels he was taken advantage of and has hard feelings.

 

[dgl24087]

This is just about the silliest thing I have read in a long time.

So what if it was a $1 spring? The dealer's employee had to go out, bring the tractor in to the shop, go get the part (parts guy had to find the part & fill out a shop ticket), install it, and take the tractor back out and park it in the yard. Then he had to fill out all the paperwork. He probably spent the half hour messing with it. This doesn't even take into account all of the time the dealer's other employees have wasted listening to Bud's crying and complaining.

Bud got off cheap!

The dealer didn't pick the tractor up, Bud delivered it. Reread the thread.