MichellB, I sure hate to hear about the horrible service you have gotten from Lowe's. Unfortunately, that's exactly what I expected, and what I got from them back in 2002 when I bought my Rider 155. Linkage broke. It took over 6 weeks to finally get them to have someone pick it up, fix it, and return it. (They claimed they could not find anyone to provide at-home service.) That's exactly why I recommended buying from a certified Husqvarna dealer. Big Box stores work on volume, and they could care less about one customer with a problem.
Even before I got Lowe's to arrange to have my mower picked up, they went into to that customer neglect scenario. Additionally, I had bought the 3 year at home repair extended warranty, giving me 4 full years of warranty. I finally ended up talking to Lowe's Regional Manager about this problem, after numerous phone calls and visits to Lowe's Customer Service counter. I had a full file folder about the runaround conversations, and was actually contemplating court action. The Regional Manager resolved the delays, gave me a full refund for the mower with the conditions that I repurchase it, re-issuing the FULL 3 year extended warranty to a full 5 year warranty.
No doubt, the kerfuffle was all about the particular store that I was dealing with. But it sure left a bad taste in my mouth about buying equipment from Lowe's.
I, since then, have had very little or no problems with the Rider 155. It has served me well, treated like a red-headed stepchild, being asked to work harder than anyone could expect even with a dinky little 15hp mower to work - including pulling a trailer after Hurricane Ike cleanup with well over 800 pounds of logs per trip. I've mowed 3 acres of fields twice a week with it for at least 9 years, clocking an estimated excess of 2500 hours.
Yeah, it was an expensive mower at the time - with warranty, about $2700. But I still have it, use it regularly, and it mows golf course smooth. No doubt, it's the best mower that I've ever owned. I only hope my new (3 year old) GTH 26hp mower holds up half as well. Even with the GTH, which I use to mow back 40 property that I now own, the old Rider still is the choice for mowing the lawn area. It has earned a well deserved preferred duty status. No more field work for that old horse.
Sorry to get so wordy. As Samuel Clements (Mark Twain) said "If I were smarter, I could have said it with fewer words."
