Never buy another Kubota

[jinman]

The local dealership has been blowing me off for over a month.

Del, this is a very wide open statement that is full of opportunity for interpretation. Since you spoke of hauling your tractor on a rented trailer, does this mean you don't have a trailer? Are you expecting the local dealer to give you onsite service/warranty repair?

I think before I'd go piling onto a service rep. or trashing a dealer, I'd want to know the details. I'm just thinking that I don't know enough to make an informed decision on which side of this issue to be on.

 

[radioman]

I'd say its a dealer issue. without knowing the details why he didnt service you or return your calls, I cant say why. If you took the tractor to another dealer and they serviced you with no issues and within a timely manner, I'd lodge a complaint with kubota about the dealer. If your local dealer is not servicing you properly, and costing you time and money, kubota could pull thier franchise if they had similar complaints. I am sure kubota would want to know whats happening and they do try to make things right.

As for the seat issue, it sounds like you might have one of those older seats that pushes you forward kicking in the saftey switch. Just getting the seat replaced will resolve your safety switches issue. Have you looked into this with the other dealer while it was in the shop?

Has the second shop resolved everything for you?

 

[arsenix2001]

You said it....DEALER failed. DEALER is direct representative of Kubota (as a franchised dealer) Therefore, KUBOTA dropped the ball right along side their PAID representative. The Kubota rep failed when he sent OP in another direction. The CUSTOMER shouldn't be left in the lurch while Kubota tries (unsuccessfully) to get their act together.

How long IS an appropriate time to sit and wait for everyone else to figure out they SOLD a warranty without condition of "wait until we decide if we want to do something or not".

Kubota didn't "advise the quickest resolution"....They suggested the route of least involvement on THEIR part. Again, NOTHING in any Kubota warranty I've ever seen says you have to haul your tractor all over the country to shop for a dealer who'll honor what Kubota has already collected money for... Otherwise, Kubota should be selling tractors with a warranty that plainly states they'll honor it if they want, or tell you to go somewhere else if they DON'T want to do what they've already collected money for.

After a miscommunication on the part of a John Deere dealer I trade with, I was made aware of the fact that Deere dealers are held to the corporate standards set forth from Deere inc, in regards to handling warranty claims. If Kubota wants to remain in consideration as a valid entity in the tractor market, they need to step up to the plate and do something other than tell the OP to "go somewhere else".

Im not arguing that dealers arent direct reps for the manufacturer. I guess you didnt get it from the other two posts, he never said they werent honoring his warranty, he said he was getting blown off. What do you want kubota to do, hold them at gun point till they fix his tractor? Be realistic here, in a perfect world ktc would call and say hey, help this guy out... Drop all your work and fix his tractor. As i stated before, this is all pointless arguing at this point because the op left out a ton of info that could change the situation completely. It seems your assuming that they told him to get bent, we arent fixing your tractor. The flipside is they could just be freakin busy! Should every owner on here say never to buy a jd, or never buy nh, because they got thier new tractor delivered 3 weeks after the date it was promised as they watched it sit untouched on the dealers lot for 2 weeks waiting to get prepped (as countless posters have had happen). Come on be reasonable, you cant bash a whole brand because of one bad dealer without even knowing the whole story.

 

[arsenix2001]

So who DOES represent Kubota? A New Holland dealer? And who does the Kubota dealer represent if NOT Kubota? (A; their competitors?) Their dealer network isn't responsible for ALL tractors....Just the brand(s) they sell. (or else they should PUBLICLY acknowledge BEFORE the sale the fact they don't plan on doing so)

I find it somewhat amusing the Kubota owners who've replied so far say it's OK for the parent company to allow dealers to decline warranty claims. Are you all that used to dealers telling you to go away when you have a problem?

The dealer refusing to man up ISN'T what would send me looking elsewhere....It's the KUBOTA employee who suggested going elsewhere who makes me question corporate protocol in a situation such as described.

The dealer drops the ball and then KUBOTA helps them hide it in the weeds....At any rate, the OP got NO help from the brand AFTER the brands FRANCHISEE provided no help. I wouldn't care if 99.99% of the remaining Kubota dealers invited me to their house for dinner....If I PAID for a warrantied tractor and then was refused service, followed by a brush off directly from the brand itself, I'd be looking at another color come next purchase. BTDT, finished with New Holland as a direct result of a couple area dealers.

He has Warranty. Dealer service is not as it should be. Kubota has the obligation to honor it's warranty.

If that means a motivating call to the dealer or pickup the cost of getting the tractor to a further away dealer, so be it.

I don't blame the guy for being rightfully pissed.
I have a good dealer...everything is well. But if i didn't, there are other brand choices

And I quote "dealer been blowing me off for over a month now". Please show me where he said THEY WERENT HONORING HIS WARRANTY OR REFUSING SERVICE! Jeeze.

 

[Farmwithjunk]

And I quote "dealer been blowing me off for over a month now". Please show me where he said THEY WERENT HONORING HIS WARRANTY OR REFUSING SERVICE! Jeeze.

OK....It's where he said "dealer has been blowing me off for over a month now". How much clearer does it need to be? Tell me how that would indicate the dealer IS honoring a warranty.

 

[Pete6114]

And I quote "dealer been blowing me off for over a month now". Please show me where he said THEY WERENT HONORING HIS WARRANTY OR REFUSING SERVICE! Jeeze.

I edited my post.
From what i gather, "dealer been blowing me off for over a month now" means to me that he's been trying unsuccessfully to get it fixed. I take it that if the dealer would have told him, he,s real busy, so bring it in in 2 month, he would not have made this post.

 

[arsenix2001]

OK....It's where he said "dealer has been blowing me off for over a month now". How much clearer does it need to be? Tell me how that would indicate the dealer IS honoring a warranty.

Wow if thats all the info you need to make a huge assumtion, then good for you. Im done discussing this until the OP posts details of what actually happened, and if its true they told him they wouldnt work on his tractor then kudos to you, youre right. Otherwise, show me a legal document stating that warrantee is being refused because it didnt get worked on in the time frame the owner wanted it done... I never said it was good business practice, but there not enough info to say he was "refused". Lest we forget its a free country and he has the obviuos right to go somewhere else if he wasnt happy. Hopefully the op will post details, if not... this is pointless.

 

[Farmwithjunk]

Im not arguing that dealers arent direct reps for the manufacturer. I guess you didnt get it from the other two posts, he never said they werent honoring his warranty, he said he was getting blown off. What do you want kubota to do, hold them at gun point till they fix his tractor? Be realistic here, in a perfect world ktc would call and say hey, help this guy out... Drop all your work and fix his tractor. As i stated before, this is all pointless arguing at this point because the op left out a ton of info that could change the situation completely. It seems your assuming that they told him to get bent, we arent fixing your tractor. The flipside is they could just be freakin busy! Should every owner on here say never to buy a jd, or never buy nh, because they got thier new tractor delivered 3 weeks after the date it was promised as they watched it sit untouched on the dealers lot for 2 weeks waiting to get prepped (as countless posters have had happen). Come on be reasonable, you cant bash a whole brand because of one bad dealer without even knowing the whole story.

With the same set of vague facts, you're saying it's PROBABLY OK for the Kubota employee to defend the dealers apparent "right" to decline dealing the warranteed problem.

Show me a dealer with more than a month backlog in their service dept. (and I'll show you a dealership with a pathetic service dept) The good ones stay busy, but not backed out the door for a month....

Again, I'm only so disapointed with the DEALER. The KUBOTA employee, and Kubota as a brand, should have stepped up. I've had that sort of RESPONSIBLE effort from both Massey Ferguson and John Deere. BOTH stepped in (on a corporate level) and assisted local dealers when there was a conflict on a warranty claim. These sorts of issues crop up every day. A well run organization already has protocol in place to handle issues such as these.

Personally, where I'd go is farther up the food chain @ Kubota. There would be EITHER a public acknowledgment of dealer screw up, same with company rep, and then some sort of effort to remedy the situation (and any similar FUTURE situations)

 

[arsenix2001]

I edited my post.
From what i gather, "dealer been blowing me off for over a month now" means to me that he's been trying unsuccessfully to get it fixed. I take it that if the dealer would have told him, he,s real busy, so bring it in in 2 month, he would not have made this post.

It pretty hard to tell from the lack of info given...we are all making assumtions without fact. So we wait and see.

 

[MESSMAKER]

FWIW, my personal experience is if you're not able to get through to the local dealer then write a detailed letter of your complaint to the manufacturer's headquarters and tell them what you expect, and want and when. Then see what they do.
Letters they have to deal with, phone calls leave no record.
Good luck- don't give up.

Yep
I worked in Customer service for several years. When the boss comes with a letter with his name on it and a customer who is not happy, things happen. It does not mean that you will get what you want, but you will get plenty of contact and usually a quick resolution.