Hi Guys,
I was talked into a Mahindra 5545 4wd w/loader from a local dealer. I have done a little bit of research but I wish Mahindra had more information on their website. I have a small garlic farm in upstate NY.
I have the following attachments:
5' brush hog
66" hd box blade
6' landscape rake
6' rear blade
transplanter
5' tiller
moldboard plow
6' discs
6' field cultivator
subsoiler
middle buster
would like to run:
8' discs
small round baler around 4x4
I talked to the dealer over the phone and worked out the deal to trade in my Kubota L2501 HST which was too small for the new farm venture. They didnt have that model available to test drive but I was assured that it would fit my needs, I would just have to run some of my attachments to one side. Upon delivery of the tractor, they basically brought it to my farm, had me sign the contract and they loaded up my Kubota. Tractor was delivered with 3.1 hours. Things appeared to be great until I got the tractor into the field. The tractor wouldnt engage 4wd. I would pull up on the lever and it would partially engage and you would hear the 4wd slip out when moving under load and grind. I would lift the front tires with the loader and move the tractor in reverse to confirm this issue. The tractor was stuck between 2wd and 4wd in mud out in the field. I contacted the dealer and the mechanic said that he performed the inspection before delivery and it was working and he eventually came out a week and a half later. I was not at the farm when they showed up and the mechanic called me up stating that I wasnt engaging it properly. I went to the tractor when I got home to find the adjustment was warn significantly and the paint was bare on the top and bottom of the adjustment by 1/2" on either side. I took a picture to save for future reference and I am slightly worried about the long term damage that was done. I hooked up to my field cultivator and the tires were well beyond 6' and I noticed that in 2wd the 4x4 light stayed on. I called up the dealer and the mechanic said that the tires can be turned in and the light on was probably just a sensor. He said that they can come out when they are in the area and it would be a 20 minute job. The following day I got a call from Kubota credit stating that my Kubota was never paid off and they were threatening to ding my perfect credit with a mark. I called up the owner of the dealership asking what the scoop was. He said that he hasnt seen this before and will look into it. A few days go by and Kubota contacted me again. Frustrated with the situation and worried about my credit I told them let me call Mahindra and find out and if I dont hear anything I will have you just process my payment. I called up Mahindra Finance and they havent received the paperwork from the dealer yet to process the payment. I called up the dealer asking for him to send in the contract to Mahindra Finance. Planting season is in 7 weeks and I noticed that the tractor was pretty fast in 1st gear low. I was told that all I needed to do was idle down to run the planter. This is not the case at all, the tractor is about 3x too fast even at idle in first gear low range. I hook up to my bush hog last week and while hitting a hill mowing the field with just hay at 2' tall the tractor almost stalls when it was in the yellow at 540 rpm. Try the process again and the tractor has excessive smoke and doesnt seem to have power. Extremely frustrated at this point because I am paying for a tractor that I dont own, I asked the dealer to return my Kubota and take this 5545 back with only 12 hours on it with issues and the tractor was misrepresented. He said that the Kubota was his and because I have signed a contract and it was my fault I didnt have a spare tractor. I have contacted the better business bureau with no updates yet. I have contacted Mahindra USA and spoke with customer service many times with no success. Eventually I was able to get through to Mahindra USA customer service and they suggested that I go and see another dealer because it was up to the dealer to make it right. They dont deal with the customer directly with tractor issues. I called up the next dealer away and he said that he exchanges inventory with the dealer that sold me my tractor and it would be stepping on his toes. The salesman suggested that I come to their dealership and talk to the owner about my issues in person. So I took a day off of work and drive over an hour away to the next dealership and he took me to his office out back probably because he didnt want customers hearing this conversation. He seemed to be under agreement completely. He said that he will call the owner of the selling dealership on my behalf and give me a call back by 2pm. It has been days with no response and they will not talk to me anymore. I have emailed the selling dealer and told him everything to get it documented in writing and he didnt respond. A few days went by and I forwarded it to him again asking to make it right. He sent me an email that it was going to take a hit with depreciation and a 2555 would better suit my needs but cost a few grand more that I would have to pay out of pocket. I went to Kubota, John Deere, and New Holland and they said I could trade it in at a $8000 depreciation because "nobody wants a Mahindra." When I traded my L2501 in, I have paid so much of a down payment when I purchased it, that I had a positive equity on the trade. I financed the 5545 through Mahindra Finance and I have called them up to keep them in the loop with the issues that I have been having and they told me "if you purchased a new truck and had issues with it, would you call your bank." I told them that I want it on record because I am not going to make a payment on this piece of junk. They said that after 15 days they will send it to collections and either way it will be my problem.
Currently I have a tractor sitting in the field I cannot use with 12 hours on it. I get it that I am a small part time farmer and he has bigger customers, but Mahindra keeps saying that they have the worlds #1 selling tractor with 97% customer satisfaction and 98% customer loyalty.... What is the scoop with Mahindra? Are they really not standing behind their product? I have a notebook that is about 31 pages now of timestamps, who I talked to and what we talked about. I will be contacting a lawyer soon but I want everyone to know, make sure you talk to people equivalent of your size that have purchased from the dealer you are looking to. It appears that Mahindra USA, Mahindra Corporate, and Mahindra Finance does not care and leaves it in the hands of the dealer. I would not wish any of this upon anyone. I have originally posted my issue a month ago but it was deleted by a mod by calling out the dealers name. I have made every attempt to leave the dealers name out of this. Mahindra if you are reading this, brace yourselves. Youtube videos of the tractor with issues are coming along with detailed descriptions of my problems posted repeatedly on your Facebook and legal action will be coming. Hopefully my horrible experience will better help another small farmer from dealing with this in the future.
I was talked into a Mahindra 5545 4wd w/loader from a local dealer. I have done a little bit of research but I wish Mahindra had more information on their website. I have a small garlic farm in upstate NY.
I have the following attachments:
5' brush hog
66" hd box blade
6' landscape rake
6' rear blade
transplanter
5' tiller
moldboard plow
6' discs
6' field cultivator
subsoiler
middle buster
would like to run:
8' discs
small round baler around 4x4
I talked to the dealer over the phone and worked out the deal to trade in my Kubota L2501 HST which was too small for the new farm venture. They didnt have that model available to test drive but I was assured that it would fit my needs, I would just have to run some of my attachments to one side. Upon delivery of the tractor, they basically brought it to my farm, had me sign the contract and they loaded up my Kubota. Tractor was delivered with 3.1 hours. Things appeared to be great until I got the tractor into the field. The tractor wouldnt engage 4wd. I would pull up on the lever and it would partially engage and you would hear the 4wd slip out when moving under load and grind. I would lift the front tires with the loader and move the tractor in reverse to confirm this issue. The tractor was stuck between 2wd and 4wd in mud out in the field. I contacted the dealer and the mechanic said that he performed the inspection before delivery and it was working and he eventually came out a week and a half later. I was not at the farm when they showed up and the mechanic called me up stating that I wasnt engaging it properly. I went to the tractor when I got home to find the adjustment was warn significantly and the paint was bare on the top and bottom of the adjustment by 1/2" on either side. I took a picture to save for future reference and I am slightly worried about the long term damage that was done. I hooked up to my field cultivator and the tires were well beyond 6' and I noticed that in 2wd the 4x4 light stayed on. I called up the dealer and the mechanic said that the tires can be turned in and the light on was probably just a sensor. He said that they can come out when they are in the area and it would be a 20 minute job. The following day I got a call from Kubota credit stating that my Kubota was never paid off and they were threatening to ding my perfect credit with a mark. I called up the owner of the dealership asking what the scoop was. He said that he hasnt seen this before and will look into it. A few days go by and Kubota contacted me again. Frustrated with the situation and worried about my credit I told them let me call Mahindra and find out and if I dont hear anything I will have you just process my payment. I called up Mahindra Finance and they havent received the paperwork from the dealer yet to process the payment. I called up the dealer asking for him to send in the contract to Mahindra Finance. Planting season is in 7 weeks and I noticed that the tractor was pretty fast in 1st gear low. I was told that all I needed to do was idle down to run the planter. This is not the case at all, the tractor is about 3x too fast even at idle in first gear low range. I hook up to my bush hog last week and while hitting a hill mowing the field with just hay at 2' tall the tractor almost stalls when it was in the yellow at 540 rpm. Try the process again and the tractor has excessive smoke and doesnt seem to have power. Extremely frustrated at this point because I am paying for a tractor that I dont own, I asked the dealer to return my Kubota and take this 5545 back with only 12 hours on it with issues and the tractor was misrepresented. He said that the Kubota was his and because I have signed a contract and it was my fault I didnt have a spare tractor. I have contacted the better business bureau with no updates yet. I have contacted Mahindra USA and spoke with customer service many times with no success. Eventually I was able to get through to Mahindra USA customer service and they suggested that I go and see another dealer because it was up to the dealer to make it right. They dont deal with the customer directly with tractor issues. I called up the next dealer away and he said that he exchanges inventory with the dealer that sold me my tractor and it would be stepping on his toes. The salesman suggested that I come to their dealership and talk to the owner about my issues in person. So I took a day off of work and drive over an hour away to the next dealership and he took me to his office out back probably because he didnt want customers hearing this conversation. He seemed to be under agreement completely. He said that he will call the owner of the selling dealership on my behalf and give me a call back by 2pm. It has been days with no response and they will not talk to me anymore. I have emailed the selling dealer and told him everything to get it documented in writing and he didnt respond. A few days went by and I forwarded it to him again asking to make it right. He sent me an email that it was going to take a hit with depreciation and a 2555 would better suit my needs but cost a few grand more that I would have to pay out of pocket. I went to Kubota, John Deere, and New Holland and they said I could trade it in at a $8000 depreciation because "nobody wants a Mahindra." When I traded my L2501 in, I have paid so much of a down payment when I purchased it, that I had a positive equity on the trade. I financed the 5545 through Mahindra Finance and I have called them up to keep them in the loop with the issues that I have been having and they told me "if you purchased a new truck and had issues with it, would you call your bank." I told them that I want it on record because I am not going to make a payment on this piece of junk. They said that after 15 days they will send it to collections and either way it will be my problem.
Currently I have a tractor sitting in the field I cannot use with 12 hours on it. I get it that I am a small part time farmer and he has bigger customers, but Mahindra keeps saying that they have the worlds #1 selling tractor with 97% customer satisfaction and 98% customer loyalty.... What is the scoop with Mahindra? Are they really not standing behind their product? I have a notebook that is about 31 pages now of timestamps, who I talked to and what we talked about. I will be contacting a lawyer soon but I want everyone to know, make sure you talk to people equivalent of your size that have purchased from the dealer you are looking to. It appears that Mahindra USA, Mahindra Corporate, and Mahindra Finance does not care and leaves it in the hands of the dealer. I would not wish any of this upon anyone. I have originally posted my issue a month ago but it was deleted by a mod by calling out the dealers name. I have made every attempt to leave the dealers name out of this. Mahindra if you are reading this, brace yourselves. Youtube videos of the tractor with issues are coming along with detailed descriptions of my problems posted repeatedly on your Facebook and legal action will be coming. Hopefully my horrible experience will better help another small farmer from dealing with this in the future.
