Buying Advice New tractor purchase.

[sixdogs]

All this talk of warranty and lawyers is premature and at this point not the right thing. You're too nice of guy and not skilled enough to navigate some of this and may need legal help if it comes to that. A warranty is fine but there are other already settled principles that say the product you buy must conform to the quality and expectations of products produced before and in conformity with what buyers have come to expect of that product.

In other words, if all Kubotas are Orange II and yours comes through as Orange I without your consent, you win without another word being said. If all Ford trucks come through with a spray in bedliner and yours is the only one without, you win. If all GMC trucks come through with tinted windows and your is the only one without, you win. That kind of thing and no lawyer would argue otherwise. A lawyer is not in your future because it's too expensive, a local atty wouldn't know thing one and the other side would knot things up forever. That's why you have no receipts.

Work with the regional and get tougher without threatening. If you don't know what to say, don't say anything. Always say as little as possible and skip the wife and kids talk since that's just smoke and mirrors. You may have to have a lawyer write a letter requesting any needed info but that ought to be enough to move the regional. I think I wrote early on in this thread that when problems like this start to happen to just bail on the tractor and chalk it up to buying the wrong thing. Somethimes life is lemons and we need to get out from under. Just my free advice.

 

[bspeedy]

He has no documentation. Nothing.
Weeks ago, I politely explained that they should not touch his tractor without a signed work order.

He has talked to the dealer, mechanic, and the Rep and still not one document to connect his tractor to all these issues.

It is frustrating as a reader and participant because we are all trying to help but he does not seem to want to help himself.

This is where I'm at on this. Don't know why I would be so frustrated... I just really want it to work out for the OP. He seems like a decent fellow, and I hate to see him suffer.

Also - you don't need a document from a dealer. Just document times / dates / phone calls / etc YOURSELF. Write it down. This is EVIDENCE, and I've suggested doing this already. Stop trying to get OTHERS to do something and DO IT FOR YOURSELF!!!!

Good luck, Gasifier. I'm with you, really...

 

[RSR]

I'm amazed that more dealers don't pay attention to the good/bad will that they are often sowing when dealing with customers. I am a long time lurker on this site, as I try to learn everything I can in preparation for buying a tractor for property maintenance.

As a fellow North Country resident, with few options for buying tractors, I have been closely watching discussions regarding Mahindra, as they are one of the more cost-sensitive options in this area. My concern is tractor reliability, and dealer support. This was a great opportunity for the local Mahindra dealer, which is a relatively new dealer, to demonstrate they would stand behind a product should problems arise. This was an opportunity to instill confidence in future customers, such as me, that they would do what is needed to keep the customer working, and happy. Instead, they have done the exact opposite.

It may only be one data point, but when it comes time to buy in the next year or so (once I come to terms with the cash-outflow that will be required), I now know which dealer I won't even bother visiting.

 

[Gasifier]

Holy ****! Tractor fixed and returned today! One of their drivers /workers dropped it off to me.

I don’t have much time. Lots to do and then driving.

Short at the back of the fuse panel. The mechanic said he chased this problem for 2 1/2 days. Said the ECM or Engine Control Module was powered most of the time but when the short occurred must of been creating bad codes and problems with maybe the fuel something or other? All I know is it created havoc.

So let me ask your opinion on this.

I wish the dealer or Mahindra would have at least called me and said sorry for all your problems and here is what I (we) can do for your troubles.

Is that too much, for me to be asking now that they fixed it for me? After all these headaches, stress, frustration, and lost time?

 

[Teachu2]

Holy ****! Tractor fixed and returned today! One of their drivers /workers dropped it off to me.

I don’t have much time. Lots to do and then driving.

Short at the back of the fuse panel. The mechanic said he chased this problem for 2 1/2 days. Said the ECM or Engine Control Module was powered most of the time but when the short occurred must of been creating bad codes and problems with maybe the fuel something or other? All I know is it created havoc.

So let me ask your opinion on this.

I wish the dealer or Mahindra would have at least called me and said sorry for all your problems and here is what I (we) can do for your troubles.

Is that too much, for me to be asking now that they fixed it for me? After all these headaches, stress, frustration, and lost time?

Yours, or the dealers? This hasn't been a barrel of laughs for them, either! Intermittent shorts are one of the worst - 20 hours of chasing phantoms...but they stayed with it until they fixed it. Have an adult beverage and be happy.

 

[Gasifier]

Yours, or the dealers? This hasn't been a barrel of laughs for them, either! Intermittent shorts are one of the worst - 20 hours of chasing phantoms...but they stayed with it until they fixed it. Have an adult beverage and be happy.

Oh I plan on that! But my point is that I go through the worst of it, the dealer goes through his lost time and headaches, (but submits warranty claim to get paid for some of it) and Mahindra apparently does nothing about it for either of us.

 

[cphilip]

Look at it this way... you may have saved many other owners the headache and loss of use by at least making this problem on the check list that others may pursue if they have similar symptoms. In the end, if this problem occurred once it could again. Not sayings its a design flaw but it could be. At least in a small cross section of these. You can do good by letting everyone know what it was. That may be the only satisfaction you receive. If you were my customer you'd at least get a nice fruit basket!

 

[Luke'sScreenName]

Now sell that thing! It's the difference between ignorance and stupidity.

 

[mike69440]

Now sell that thing! It's the difference between ignorance and stupidity.

Mahindra seem to have more than their share of electrical issues. Are all the good Indian electrical engineers moved out of India? Mechanically the 3500 series are beasts, Tough decision to keep or sell. Best of luck!

 

[Gasifier]

Mahindra did contact me and left a message on my phone.

A follow up e-mail also said this:

Dear Mr. ______,

I called you this morning and left a voicemail for you to return my call. I have also been in touch with ______, owner of The Wood Chop Shop. ______told me your tractor has been repaired and returned to you.

Please accept my sincere apologies for the issues you have had and the time it has taken to resolve it. As a gesture of goodwill from Mahindra I would like to offer you the next tractor service for free. I have instructed _______ to take care of this for you and Mahindra would reimburse him for the service.

If I can be of further assistance to you please feel free to contact me at any time.

Thanks for choosing Mahindra and have a great afternoon.