Nice move by Mahindra.

[YanmarFever]

I spoke with our mahindra service tech (Bill S.)for our region, he has informed me that the hotline is NOT IN INDIA , it is here in the states and he's a part of it.

24-7 he has to jump and answer the customers needs

now thats service !!!

 

[bill6]

For Tim; all the Mahindra 15 series machines are made in Japan, and most of the others are made in South Korea.......

 

[Tim_in_IA]

For Tim; all the Mahindra 15 series machines are made in Japan, and most of the others are made in South Korea.......

Sorry Bill. I think mine is Made in India. I have a 6500. I was kinda trying to support Mahindra in this and inject some humor at the same time.

I know I called mahindra tech support once and I got an indian sounding gentleman and he helped me just fine.

 

[DavesTractor]

The support line is based in Bangalore India. It can be chat or voice. The voice is a lot better than you would expect, and the chat has no accent at all. All follow-up will be from your dealer. The support team in India will have a lot of resources and I think it will be very helpful. Good for Mahindra to spend the money and time to do this!

The 15 series are Japanese Mitsubishi built, the 10 series are Korean built and the big ones are from India.

In India, being a call center employee is a sought after job. These people are excited and work very hard. The have a career track and are motivated. It is not just a job to take while looking for another one somewhere. These are intelligent hard working people, let's give them a chance.

BTW, over 200 million Indians speak english. That didn't happen by accident. Let's give them credit for working hard to try to improve their opportunities.

 

[coffeeman]

If you think tech supprt from India will be helpful, try calling Dell computer tech support and then make your decision....

When I use any support, states or otherwise, I just hang up if the person seems like he doesn't know what's going on. Then call back.

I remember in late 90s, I bought my first Quick Books software. I didn't know anything about it, but had 24 hr live support for 30 days. The first few days they were helpful. After I learned some, I found that calls to Quick Books support got me a rep who knew less than i knew on that particular question. So...I hang up and called right back till I got a rep who knew what was going on. Today our office uses Quick Books in a 5 machine network. We just set up network in November. I have 3 girls who can do most everything, however sometime they get stuck. I pay for live support just for them.(Saves me time) They call. If they don't get answer they call back. It works for us.

I think Mahindra support will work same way. Some will know some will not. Just say thank you very much and call back.

 

[knute_m]

Our local dealer (D&G Equipment, Augusta, WV) is having an open house today and tomorrow. I stopped by and talked to the Mahindra rep who was from Ohio.

He said that because so much of the auxilary equipment (loaders, backhoes, etc.,) comes from so many places, including in the US, that the telephone service will be based in the US.

Did he know what he was talking about?? We'll see.

 

[shvl73]

Either way, its definitely a bonus for us Mahindra owners. As TBN members we are more fortunate than most, as the great dealers that participate here have been helpful beyond what I would ever have expected.

 

[rback33]

Like Dave said, the call center is based in India. They are set up to answer basic info like specs, features, and the like. It is not meant to be for detailed technical help. You are supposed to continue to use your dealer for that. I don't know about Dave, but Mahindra has supplied me with the phone number to call and test the system out. I have not had the chance to but hope to soon. Rest assured they are testing them before they go live with it. All of the service reps for Mahindra make random calls all day to test the service provided. They have been pretty impressed thus far. I think this will work out well for all Mahindra owners and potential buyers.

 

[Slippy]

I applaud Mahindra. They have done a number of things in the last year trying to make themselves a leader in the industry. It is a plus. I think the resale value on Mahindra'a for all of us suffers because they are not green, etc. This is another step in the right direction. It should be of at least some assistance and can't hurt that resale value. Who else can say they have 24/7 tech support in a tractor? I think it is great Mahindra...and in case nobody else said it...THANK YOU!

 

[RollingsFarms]

If you think tech supprt from India will be helpful, try calling Dell computer tech support and then make your decision....

i completley agree! wow, what a hassle to order a computer....thought i was NEVER going to get my computer ordered. he couldnt understand me, i couldnt understand him.