Nice move by Mahindra.

[Robert_in_NY]

What questions would people have that they would "need" a 24/7 hotline in regards to a tractor? I would think the owners manual would cover all the basic information needed and if something breaks down a person on the phone will not be able to fix it. So what benifit does this actually give owners other then giving Mahindra a reason to raise prices to pay for this service (someone has to pay for it).

I am not trying to knock Mahindra I just don't see the need for this and can honestly say I have never called CNH about any of my tractors or implements. If I have a problem I either fix it myself or call my dealer for support as they know what I have and its history.

 

[RedRiver]

The benefit would be if there was something they could fix themselves or something like the the tractor not cranking because it's not in neutral or the PTO lever is engaged.

24/7 is a benefit because obviously most dealers aren't open 24/7 therefore if the customer has a problem Sunday evening at 6 pm they have someone to call.

 

[Offy]

Give some people a new dollar bill and they'll complain about the color of it. I think it is an excellent idea and I see that it must be operational but you have to enter your vehicle ID number to access it and I don't have it with me. I'll check it out next week when I'm back at a computer. The weekends are for tractors , hot rods and Harleys and the weather is right!

 

[srjones]

What questions would people have that they would "need" a 24/7 hotline in regards to a tractor? I would think the owners manual would cover all the basic information needed and if something breaks down a person on the phone will not be able to fix it.

Exactly what RedRiver said. Also, there are some things that are just not covered in the manual. If I'm working on the tractor during evening and weekends, I'm not really inclined to page my dealer, even though he offers it.

However, if there's a call center, I'd be more likely to call, yes, even if routed to Bangalore. Remember, most of India's economy is agricultural. I'm pretty sure they'd know what they're talking about.

I've been working with Indians locally for about 7 years and remotely for 4. What can complicate matters is just the distance between here and there which introduces lag time (latency) and often audio quality. Add to that an accent you're unfamiliar with, and I can understand the difficulties in communicating. Some accents are indeed harder to under understand that others. It will depend on where they are originally from within India (their 'mother tongue' ) and where they learned English.

As an aside, I've called the Cingular customer support number three or four times in the the past few months. Sometimes I understood the CSR very well but sometimes I thought I was hearing a foreign language, even with little latency and perfect phone quality. I believe they were in Georgia or northern Florida. I'm certain I could better understand the accent if I spent time in the area or watched more Lynard Skynard documentaries. (yes, that was joke )

Anyway, yes, nice move by Mahindra. Now I just need to find that phone number and think of a reason to call after hours.

 

[Dougster]

Just made my first call... well, online chat actually... because the dealer from which I bought my second remote valve kit is apparently out sick. Had an admittedly difficult question. The question could not be answered.

Don't expect too much... at least not right away. Infinitely better dealers, smarter owners and good information right here on TBN!!!

Dougster

 

[RedRiver]

Lynard Skynard

Hey, that's Lynyrd Skynyrd!! If you're gonna insult a band at least spell it right.

sorry, i'm a tractor salesman by day.....musician by night. i take my music seriously.

 

[srjones]

No insult intended. Spelling has never been a strong area for me. I've been a fan of 'lĕh-'nérd 'skin-'nérd for quite a while.

BTW, there's a Cingular call center in Jacksonville, FL so I probably guessed correctly.

 

[RedRiver]

none taken, I just like pickin' on people who misspell Skynyrd.

sorry for getting off topic....

 

[Robert_in_NY]

Give some people a new dollar bill and they'll complain about the color of it. I think it is an excellent idea and I see that it must be operational but you have to enter your vehicle ID number to access it and I don't have it with me. I'll check it out next week when I'm back at a computer. The weekends are for tractors , hot rods and Harleys and the weather is right!

I wasn't complaining as I don't even own a Mahindra. I just did not see any advantage to this service. If the tractor doesn't crank over doesn't the owners manual have a trouble shooting section to help people figure out the problem? I just do not think there are very many items that can be fixed over the phone. Those items that can be fixed over the phone most likely can be fixed if the user would just look in their manual unless the Mahindra manuals are not very useful. I see it all the time online, people refuse to look something up themselves and instead ask others to do the work for them.

I actually like looking thru my manual when I am want to know what fuse is what and such. Every time I flip thru it I either learn something new or refresh my memory about something.

 

[coffeeman]

I wasn't complaining as I don't even own a Mahindra. I just did not see any advantage to this service. If the tractor doesn't crank over doesn't the owners manual have a trouble shooting section to help people figure out the problem?

I actually like looking thru my manual when I am want to know what fuse is what and such. Every time I flip thru it I either learn something new or refresh my memory about something.

Owners manual??? I used to have one. Then I got another one, to the tune of about $60. Got the repair manual also.

Here's the problem. The manual that came with tractor has been lost twice. Can't blame the kids, they are not at home. It's got to be the wife who lost them. I think she should pay for the new one.

For me the advantage to call line is using between new manuals. However, I've been told by my wife that I "think I know it all". So I probably don't need to use the hot line.

Cheers...Coffeeman