NO RECORD OF PURCHASE, GUESS WHAT, NO PARTS FOR U.

[CampMan]

BELIEVE THIS…
Upon searching a number of web sites for a power collection unit of grass clippings and fall leaves in conjunction with my tractor I came across the Cyclone Rake Company www.cyclonerake.com. As I viewed their site I noticed a swivel wheel and tire as a listed part, which appeared to be just the right fit for a fabrication of a vegetable pull along wagon for my tractor. I called the Company and described the part that I wanted to the lady at Customer Service (1-888-531-7253). She asked if I had purchased a Cyclone Rake Unit from the Company. I informed her that I had not but was just looking to buy a part. She told me that because I had not purchased a unit from them that I could not buy any parts. I seriously thought she was joking, however, I soon learned that she was not. She said that it was company policy. I call again and got a fellow and again, I could not buy a part because I had not purchased a Cyclone Rake from them. What is this? Is this the coming thing?

What would this world be like if you couldn’t buy a part for an instrument, appliance, car, boat, tractor, you name it, unless you had purchased it yourself through the dealer. Parts are usually the largest profit of a business.

If you think I’d purchase a Cyclone Rake… I’ll make it clear, I WOULD NOT.
Upon looking at a Cyclone Rake on eBay, #7755888643, Shortened Long URL and viewing the damage it incurred in a couple of seasons I’m more convinced that I WOULD NOT purchase a Cyclone Rake.

 

[texasjohn]

Wow... bad April Fools joke on you.... and, you are not joking, I know.... Have never heard of such a thing.

 

[GaryE]

This is not uncommon. I have seen this with many high end products. It is done to protect their product line. Often they will ask you for a valid serial number.

Gary

 

[beenthere]

I had this happen with Sears once. I went to the floor, found the owners manual of the machine I wanted a part off of, and then went back to the service counter with that information. Worked great.
Wonder what they think they are in business for? Parts is parts. /forums/images/graemlins/tongue.gif

 

[Bird]

</font><font color="blue" class="small">( This is not uncommon )</font>

Yep, I've known of other companies doing the same thing.

 

[hobbyfarm]

You mean if I found one at a yard sale - that I could not get parts?
That's just foolishness. /forums/images/graemlins/tongue.gif

 

[NewToy]

I agree, sounds pretty stupid not to sell as many parts as they can for whatever. I have never heard of anything like that before.
John

 

[wushaw]

It is apparent that none of y'all have ever purchased parts from a Peterbilt, KW, Freighliner..etc dealer.
You have to have the last six digits of the vin # to get anything and if you want something that was not spect with the truck you have to find a vin # that was spect with it.

 

[Bedlam]

I had a similiar situation, I bought a Kirby. It worked fine. Mostly all steel. But the inpeller flew to pieces. I called a, and the part was covered under warranty, but I would have to pay labor. $75. (1988).
They wanted a bill of sale in order to do it as well. I set it aside and went with my $45 dollar K-mart one. I figured with this type of track record, they would go out of business. They continued to hound me for references for new customers.
After about 5 or 6 months the store started to look a bit dark, so I went in, and the person there locked the door behind me. They said they were from the bank and were packing things away. So I told the guy that all I wanted was the inpeller. He showed me to the pile of parts. I ended up with three complete vacs, and a pile of parts , for $30.
I repaired two and had parts to boot. Oh yes, and finally got a metal inpeller.
Many of these higher end appliances like my kitchen beater, have gone to at leaste a couple of gears of plastic. I think this is so they will break, and need the repair.
Much like Wal -Mart, these companys are looking short term. They dont consider customer satisfaction.
Imagine if Auto zone required a sworn statement and notarized every time you want brake shoes.
Guess Im just too dam picky...
Al

 

[Pks]

If you still want the swivell wheels for your project, try Tractor Supply Co or Nothern Tools or Harbor Freight. All of them have this part.