NO RECORD OF PURCHASE, GUESS WHAT, NO PARTS FOR U.

[jmc]

One possible explanation for this is that some knock-off company copied their product to skim the meat of the market without providing much customer service. Your company may be discouraging that business model by not providing parts for the knock-offs, and getting some smug satisfaction at the same time. I've seen this done in the machine tool business.


John

 

[CampMan]

Great... Will do that.
tks

 

[cyclone]

It is Cyclone Rake’s policy to not sell parts to our machines other than for replacements to Cyclone Rake owners. Many of the parts are designed exclusively for the Cyclone Rake and the company has invested considerable effort to research and design them. The parts are priced properly for customer replacement needs, but not for retail parts sales to the general public.

This practice is observed by many high-end manufacturers to protect their brand and their product line. We have considered offering parts to non-customers, but after careful review decided the additional costs of servicing these types of orders would generate a negative overall effect on the company. I can understand your frustration but ask that you please try to see it from the company’s point of view. We pride ourselves on superior customer service, but simply do not wish to become a spare parts store.

 

[chucko]

So now he buys a wheel from tractor supply and most likely has a bad taste for cycole rake and would never buy one. And you still had to pay the lady to talk to him and now defend yourself here...Geat policy you got going there /forums/images/graemlins/crazy.gif

 

[JerryG]

<font color="blue"> So now he buys a wheel from tractor supply and most likely has a bad taste for cycole rake and would never buy one. And you still had to pay the lady to talk to him and now defend yourself here...Geat policy you got going there </font>
You got that right.
It's not like he wanted to buy a truckload of them. We aren’t even talking Rolls Royce or Bugatti here either.

 

[chucko]

All I am saying is if he had even been thinking a little about a c-rake he is not now. It could have been handled a little better. (frome what we have been told) Here we will sell to non customers but they don't get the same price as customers. They would have made a little on the wheel + shiping and handling but now it has just cost them. May be hard to mesure the cost but it did...just my 2 cents

 

[bugstruck]

This member sees it from your point of view. Quite clearly, albeit from a different perspective. We do basically the same when we turn down residential work that we could easily take on. Our line is custom commercial millwork. The other companies who specialize in residential work have bills to pay too. They don't need me canabilizing our profitable operations, to their detriment and mine, so that someone becomes Happy. More would suffer that decision than would gain. Could I possibly loose some work due to my decisions? That's possible, but it's not a risk worth mitigating. Now if you buy cabinets from us and call asking for a hinge 10 years later, will I sell you one? Not if it's from our cabinets, I'll give it to you and I'll go out of my way to get it to you. If you walk in off the street and just want to purchase hinges I may consider that, but those hinges aren't my proprietary design and are simply a commodity product in our business. In our business we don't create the market with the investments an equipment company does. We build the capability and the market finds us. We don't own the design either on most of our product, but we sure do engineer it. All business have a reason for their policies, and if those policies are bad ones, they'll pay dearly and quickly.

 

[dgl24087]

My only question is. . . .What does this have to do with Kubota tractors???????????

 

[chucko]

After thinking about this a little more I truly do understand both sides. I guess the big question would be how was it worded when they saide they can't sell

 

[KiotiJohn]

I understand their position completely. They are by are not the only ones that do it that way either.

Even in the used tractor business, grey markets, many of the big sellers only offer to sell parts to folks who have bought from them.

Check out the policy on bestusedtractors.com. They sell import tractors, but only stock parts for their own use, and ask that noone even ask them to sell grey market japanese parts, but offer a list of suppliers who do. No, not exactly the same, but an example of someone who has the parts, but won't sell them.

There are plenty of others.

Cyclone designed their parts for their equipment. They paid to do it, and they are proprietary parts. I get it.
John