This member sees it from your point of view. Quite clearly, albeit from a different perspective. We do basically the same when we turn down residential work that we could easily take on. Our line is custom commercial millwork. The other companies who specialize in residential work have bills to pay too. They don't need me canabilizing our profitable operations, to their detriment and mine, so that someone becomes Happy. More would suffer that decision than would gain. Could I possibly loose some work due to my decisions? That's possible, but it's not a risk worth mitigating. Now if you buy cabinets from us and call asking for a hinge 10 years later, will I sell you one? Not if it's from our cabinets, I'll give it to you and I'll go out of my way to get it to you. If you walk in off the street and just want to purchase hinges I may consider that, but those hinges aren't my proprietary design and are simply a commodity product in our business. In our business we don't create the market with the investments an equipment company does. We build the capability and the market finds us. We don't own the design either on most of our product, but we sure do engineer it. All business have a reason for their policies, and if those policies are bad ones, they'll pay dearly and quickly.