Not a happy Kubota owner

[SEdivision]

The agreement is "secret" by Kubotas request, if you know what I mean. SE, I appreciate your interest, it's probably not what you'd think. Before this gets out of hand, I will take care of it from my end. If we don't get satisfactory results, then I'll unleash the hounds. The biggest thing I've learned is Kubota does not have a well informed network, and from what I see, the competition between divisions for profits overrides the customer satisfaction. I like the second RTV, and it has minor issues that I can deal with, but Kubota really needed to test the new stuff better than they did. Both units have the front window levers work their way open. The rear screen protector rattles and eventually comes loose. If you've got one, always make sure it's secure correctly before you raise the dump bed or CRUNCH. I put a metal strap around it so it will not open. Just little things like that make a huge difference to the public. Those are things that can be addressed by field testing and making solutions before production. I like the RTV and the entire concept around it. We got a bad one, but that doesn't make them all bad. Because we use it in a remote area, it's a hassle to take it to the dealer when it breaks. Bingham Kubota has come and picked it up free of charge on one occassion. How many dealer will do that. I really appreciate them.

Jerry

I handle those requests by my own divisions sales team. Hope it works out for you. If it does not feel free to let me know.

 

[Cat_Driver]

BRAVO SEdivision.

Now that's what I'm talkin about. You have done more to sway customers TO Kubota than you know. See and it wasn't that hard.

Keep up the good work SEdivision.

Why ALL tractor, atv manufacturers don't have an employee lurking on these sites ( and that's his ONLY job), I'll never know.

 

[riptides]

SEdivision isn't the first employee of a vendor to identify themselves on this site.

Kudos to those companies that encourage their employees to explore new way to communicate product and support.

 

[GCLnIndiana]

A newbie here. Just read through this entire thread. What have we learned here? I feel like Ive lost my innocence. Though I have no bad experience, Ill be watching my dealer through squinted eyes.

 

[SEdivision]

my ability to help in these situations is a bit limited, but I am happy to help where I think I can lend assistance.

 

[ocaj11]

SEdivision,

You deserve a pat on the back for taking the time to look into the issue eventhough it's not your "official" job.

I'll be following this thread closely to see if Jerry's issue gets resolved. I feel like Kubota will do the right thing once the unit is back to the purchased from region. Of course, that shouldn't be necessary, but I also work for a company where emphasis on internal profits between divisions can be a negative.

 

[SEdivision]

SEdivision,

You deserve a pat on the back for taking the time to look into the issue eventhough it's not your "official" job.

I'll be following this thread closely to see if Jerry's issue gets resolved. I feel like Kubota will do the right thing once the unit is back to the purchased from region. Of course, that shouldn't be necessary, but I also work for a company where emphasis on internal profits between divisions can be a negative.

No trouble at all on the first comment...on the second one it is more of a function of being SOX compliant.

 

[TWO GUNS]

SE DIVISION,
Thanks for walking threw that door. My hat goes off to you !!! I also, will be watching this situation.
Always keep your flak jacket on, on these forums, there is always somebody, kubota fans or not, ready to throw something at you, expecially being in the position that your in ~~~~
Thanks,
two guns

 

[SEdivision]

SE DIVISION,
Thanks for walking threw that door. My hat goes off to you !!! I also, will be watching this situation.
Always keep your flak jacket on, on these forums, there is always somebody, kubota fans or not, ready to throw something at you, expecially being in the position that your in ~~~~
Thanks,
two guns

ahhhh there will always be people wanting to vent about issues....being behind this screen affords me the ability to pick and choose the topics I feel I can benefit....if I choose not to engage a topic it will simply be due to my inability to actually assist.

 

[TOMMYHPX4X4]

yea my bota caught a flat tire and i want a refund!!NOW!! juss messin wit ya. i don't even own a bota. like two guns said be ready to do battle.lol