Not a happy Kubota owner

[Dargo]

Hey coobie, it it's any consolation, Kubota did get my drive shaft fixed on my RTV900 and I ran the heck out of it with no problem afterwards. I'd far, far overload it and hammer the throttle to the floor each time I moved it. It seemed that the more I abused that RTV900, the smoother and stronger it ran. Go figure...

Now I buy a more expensive RTV1100 because of how tough the RTV900 was and some relatively minor issues are completely ignored by Kubota. I suppose what sets me off the most about the issues are they are clearly Kubota manufacturing defects and should have never passed quality control. And, yes, I'm kicking myself for being all google eyed and not seeing the defects when I picked it up. Hindsight being 20/20, I should have checked out better and refused delivery of a defective unit. For some reason I bet Kubota would have gotten on the ball if their units suddenly stopped being sold because customers refused them due to manufacturing defects. I take the blame for that, but I still am far less than pleased with Kubota's customer support.

 

[coobie]

Hey coobie, it it's any consolation, Kubota did get my drive shaft fixed on my RTV900 and I ran the heck out of it with no problem afterwards. I'd far, far overload it and hammer the throttle to the floor each time I moved it. It seemed that the more I abused that RTV900, the smoother and stronger it ran. Go figure...

Now I buy a more expensive RTV1100 because of how tough the RTV900 was and some relatively minor issues are completely ignored by Kubota. I suppose what sets me off the most about the issues are they are clearly Kubota manufacturing defects and should have never passed quality control. And, yes, I'm kicking myself for being all google eyed and not seeing the defects when I picked it up. Hindsight being 20/20, I should have checked out better and refused delivery of a defective unit. For some reason I bet Kubota would have gotten on the ball if their units suddenly stopped being sold because customers refused them due to manufacturing defects. I take the blame for that, but I still am far less than pleased with Kubota's customer support.

Thanks Dargo,first I would like to say sorry about your problems with your RTV 1100,hopefully Kubota can resolve them SOON,as I stated earlier I love my RTV 900 but this drive shaft rattle is almost unbearable noise wise.I fully agree customer service should be number one,it is very sad when a person goes out and spends there hard earned money on a product that someone does not stand behind.Maybe messick equipment can put you in touch with your Kubota area rep?Good luck.coobie

 

[lloyd123]

I was able to contact Kubota about the brackets on my hydrulic tank breaking and a rep called me and took care of the problem. This is the site I filled out the form to get hold of them.
https://www.kubota.com/f/secure/contact_prtvtract.cfm?

I have to agree with "Old Coot".

My RTV900's exhaust pipe snapped at the the flange conneting it to the exhaust manifold. There was a recall about this early on which my dealer performed while it was still under warranty. When it broke it was well out of warranty by more than a year so I used the form listed in Old Coot's post to complain. The same day I got a call from my dealer, Ahearn's in Spencer MA, telling me they would pick up the RTV900 and look at it in their shop. They inspected and replaced the muffler unit for free.

 

[ddivinia]

My Kubota dealer sucks so bad, I would never buy one.

Oh well - it happens,
D.

 

[TOMMYHPX4X4]

i know what you mean the dealer by my house ain't to friendly but the one a few hundred miles away is lol go figure. i would get a better deal with one alsmost in arkansas than i wll in my own town.

 

[SEdivision]

Hello everyone.....I am an employee of Kubota in the SE division and took interest in this thread. I have researched the original poster's problem with his RTV1100. Everything in our system indicates that the problem was solved and I even saw mention that this particular customer bought a second RTV1100.

As we all can imagine manufacturing is not perfect....never has been and likely never will be. Bad units come off of every manufacturers lines from time to time. And designs are often found to be inadequate.

In the years that I have been working with Kubota I have found for the most part that we respond quickly and fairly to problems such as the one mentioned in this thread. It is not uncommon for our sales force to agree to swap out a different unit when one has chronic problems. We do want our customers to be happy with their purchase and we do want them to come back to us when they need a new unit.

As a dealer posted earlier in this thread a dealer is the first place to call upon when a problem is detected....it is then their responsibility to come back to Kubota for answers or guidance on how to solve the problem.

Now surely I can't speak for all of the divisions, but I am very proud of the employees of the SE division.

Now then I would very much like for the original poster to update their web page!!

 

[coobie]

Hello everyone.....I am an employee of Kubota in the SE division and took interest in this thread. I have researched the original poster's problem with his RTV1100. Everything in our system indicates that the problem was solved and I even saw mention that this particular customer bought a second RTV1100.

As we all can imagine manufacturing is not perfect....never has been and likely never will be. Bad units come off of every manufacturers lines from time to time. And designs are often found to be inadequate.

In the years that I have been working with Kubota I have found for the most part that we respond quickly and fairly to problems such as the one mentioned in this thread. It is not uncommon for our sales force to agree to swap out a different unit when one has chronic problems. We do want our customers to be happy with their purchase and we do want them to come back to us when they need a new unit.

As a dealer posted earlier in this thread a dealer is the first place to call upon when a problem is detected....it is then their responsibility to come back to Kubota for answers or guidance on how to solve the problem.

Now surely I can't speak for all of the divisions, but I am very proud of the employees of the SE division.

Now then I would very much like for the original poster to update their web page!!

I have one question for you SE Division,what are you folks doing about the front drive shaft rattle problem on the RTV 900 models?I have had mine replaced 2 times(by my dealer) on my 2006 RTV 900 with no improvment.I currently have 151 hours on my machine.If you would like to pm me please fell free to do so.coobie

 

[Dargo]

Hello everyone.....I am an employee of Kubota in the SE division and took interest in this thread.

Can you verify for me that this weld pictured is considered "normal" and "acceptable" for Kubota RTV1100 door frames? I've gotten exactly nowhere in getting any response from Kubota about making good on this defective weld. As I mentioned before, with about 1/2 an hour practice, I can get my 8 year old to be able to lay down a better weld. I assure you this weld (that isn't even aligned properly besides being a poor weld) will fail. So, I ask, is this representative of Kubota quality as I've been told by Kubota?

 

[TWO GUNS]

It would be very respectful if the original poster would fininsh the story for all to see. In his words.
For all of us, no matter where you read or hear bad things from, there usally is a finish to a story. And in situations like this, the WHOLE or the ending of the whole senario has not been mentioned.
As you said, nothing is perfect, all we can do is to work and make things better.
Thanks SE Division, for taking your time to mention this to all readers. My hat goes off to you !!!!

Two Guns
RTV OWNER

 

[David_Kb7uns]

I am not sure but I did see him post on another board that they had done some repairs on the unit, maybe it was the Compact Tractor Review board not sure.

David Kb7uns