KubotainNH
Veteran Member
Interesting thread, I'm curious to see how it pans out. I wish more folks had your customer service ethics.
Ok whats wrong with this pic
- Thread starter jlsmith
- Start date
- Views: 102344
Gale Hawkins
Super Member
- Joined
- Sep 20, 2009
- Messages
- 8,268
- Location
- Murray, KY
- Tractor
- 1948 Allis Chambers Model B 1976 265 MF / 1983 JD 310B Backhoe / 1966 Ford 3000 Diesel / 1980 3600 Diesel
Will just replacing all of the parts in there fix things? It looks like before it burned out it was running in water by the marks on the side of the housing.
Did water get into the rear end too or was that what he changed too?
Did water get into the rear end too or was that what he changed too?
OP
jlsmith
Veteran Member
I think he might have gotten it under water but he claims he never did. I can only go by what he says. Im waiting on MF to look and see what they think. He did change all fluids and filters a few weeks ago. We can replace the clutch and everything should be fine. It is actually just outside rust on the clutch. I could probably just clean it good and it would be fine accept for the bearing I would replace it. The disk still has plenty of life left it was just covered. In rust and it welded itself to the clutch. Hopefully we will have an answer monday. I think I will do away with his bell housing plug and put a carter key in its place just incase this was caused by moisture build up in it do to short periods of operations.
KubotainNH
Veteran Member
This is the part to me that screams that he's hiding something. Change the fluids right before it goes to the shop. A clutch doesn't get rusted stuck over night. He should probably cover either labor or parts.
whodat526
Veteran Member
can somebody please explain to me how this would ever be a warranty matter because i dont believe it would be a defect and if out of waranty the owner should eat the cost. but just because they bought a tractor from u doesnt meen they are a customer not everybody that buys is a customer and if this guy expects u to fix this doesnt sound like hes a customer
PoorMansCat
Platinum Member
If it walks like a duck, im thinkin' TURDUCKAN!!!... If I hear hoof beats.. i'm thinkin' THIS IS GONNA HURT!!..
I work in the service industry. We play with much larger dollar amounts than tractors... If the engine is still within the warranty period then warranty is assumed when a customer calls in with an issue. There are those times when performing warranty work, that you get a feeling that maybe the customer is being less than truthful, but unless it is PROVEN, it is warranty. No assumptions are allowed.
If the customer gets a repair under warranty that he was less than honest about, he will still talk well of the dealer and will be back for parts/service. Even if he doesn't come back, atleast he won't bad-mouth the dealer or the product brand. BUT EVEN WORSE IS... IF the customer was telling the whole truth about the entire event, no matter how unlikely... and , as the dealer, did NOT choose to believe him and did NOT warranty the situation.... Do you really think he will be back for parts/service? How will he speak to others about the dealership? The product brand name?
Don87
Elite Member
Well, if you read through everything in here............
In my opinion, this guy will never buy another tractor from this dealer as long as he lives, no matter what happens with the claim.
First, it's not a warranty matter............warranty has long since expired.
Second, the tractor was in water for an extended period(or at the very least, the clutch was submerged for an extended period due to the drain hole being plugged), and even if it is fixed by the factory, the owner will never be able to face the dealer again because of the lies he told.
And to back this up.............just look at what the customer said......."cover this under warranty(even though the warranty has expired), or I will badmouth you".
JMHO
Willl
Elite Member
Kind of a side thought, why was the decision of 'who' was to pay not decided before a dime was dropped in the first place ?
whodat526
Veteran Member
Well, if you read through everything in here............
In my opinion, this guy will never buy another tractor from this dealer as long as he lives, no matter what happens with the claim.
First, it's not a warranty matter............warranty has long since expired.
Second, the tractor was in water for an extended period(or at the very least, the clutch was submerged for an extended period due to the drain hole being plugged), and even if it is fixed by the factory, the owner will never be able to face the dealer again because of the lies he told.
And to back this up.............just look at what the customer said......."cover this under warranty(even though the warranty has expired), or I will badmouth you".
JMHO
i have read through it all and what i was saying is that if i was the dealer i wouldn't worry about this operator is no customer he is a thief in my opinion if he thinks the dealer should eat the cost and that is what he implied when he stated he took out the extended warranty when he knew he didn't this is a lose-lose for the dealer if it was at my shop i would figure out what i would cost to repair and let them know and if they didn't want it fixed charge them for what was already done and then shove it outside and it really seems like it would make a good insurance claim though if it was accidently in a pond
PoorMansCat
Platinum Member
Hold up... SOMEHOW, I totally missed the part about the tractor NOT being under factory warranty.. If its out of warranty, then it is jsut that, out of warranty. You can get 8760 hours of run time out of an engine in one year. If the customer opts to only run it 120 hours, thats their option. If the tractor breaks at hour 121 and is 3 days out of warranty, the customer either needs to fix it their self or get the checkbook.
