I guess that it is becoming en vogue to condemn and discount today's youth based on random experiences, and lay the blame of their failings at the feet of the public school system.
As other posters have mentioned in this thread, and I mentioned in the other one about high school seniors - do we (as a generation or two above the current crop of high schoolers) really think that our elders did not have the same concerns, worries and disappointments about us? If so, I would say that we might be a little short-sighted.
So what if one cube-dwelling phone operator doesn't know the meaning of the acronym EPA? What about the flip side of this - he knows how to read (unless he knows the calling script from memory), he know how to take data, he knows how to, at some level, communicate with the outside world using his voice (not texting or emails), and maybe most importantly - he's working at a job (whether it is a paying job or a volunteer position, I have no idea), but at least he is showing up somewhere to do something. Don't a lot of us lament about the poor work ethic of "today's youth." Well, here's a fella working, and we can't cut him slack because he doesn't know what the EPA is.
And for all we know, the fella in questions could have been 40 or 50 years old - maybe he has a young voice via the use of herbal remedies and meditation - who knows.
And once again, I will reiterate my support of the public school systems, in that I think that they do a fair job with the hand they are dealt. It is like democracy - probably the worst form of it's function, except for all of the others. The school systems and teachers are only part of the overall education of a child/teenager. A good deal of how well a student does in school and later in life has much to do with their home life, their social circles, if they are involved in church/community/volunteer groups/etc. To accuse the public school system of "dumbing down" the American youth is, I feel, a testament to the level of involvement that the accusers may choose to have in the education process.
If you are not happy with how things are done, on any level of government, by all means, contact your school board representative, principal, superintendent, etc. If you don't get satisfaction there, go to your magistrate/councilmen/Judge Executive/Mayor/etc. Rally your friends, start a petition, hold a peaceful demonstration and get support for a worthy cause to change the status quo.....
...or gripe about it on the internet.
Anyway, I'm not quite ready to give up on today's youth. Of course, you have to take the good with the bad, it's all part and parcel. I will meet my share of knuckleheads, and people meeting me today will feel the same way.
Good luck and take care.