OUR SINCERE APOLOGIES

[Mousefield]

I had been looking at Kioti tractor's, and recently got a qoute from for a 40DKSE tractor. If Kioti is getting rid of such a high profile dealer, maybe I should buy something else. If I am buying an expensive machine, I want to see stability from the manufacturer. I don't want to end up with an orphan.

I don't think Kioti is going away any time soon. I am sure you will be well looked after by Michigan Iron. :thumbsup:

 

[coobie]

It's unfortunate to hear of Wallace tractor & Kioti's dissolvement. It's clear from Rick's support on TBN and the number of happy customers that his dealership is of top caliber. Making ALL of your customers HAPPY customers is no easy task! Some of us are pretty unreasonable at times:laughing:

That said, to those who are concerned about the future of your Kioti tractors-keep in mind that your tractor is just as well built today as it was last week, before Wallace & Kioti severed their relationship. There are other high caliber dealers out there who are happy to support your past and future Kioti products. It's only to our advantage on TBN to support these quality dealerships and share our positive experiences.

My dealer is Michigan Iron & Equipment located in central Michigan. The owner (Bob) and his son (Tony) are both degreed engineers who are extremely familiar with the Kioti lineup of tractors. Bob's wife Denise is as friendly on the phone as you will find anywhere. They also build custom attachments for fair prices. They go above and beyond the sale to make sure you are happy with your purchase. On more than one occasion they have loaded up their truck and made the one-hour trip (each way) to my home to address an issue or just concern about my tractor after I made a call. They were once in my garage working until 9:00pm so that my plans to use my tractor the following weekend weren't impacted!

So long as Michigan Iron & Equipment and the other quality Kioti dealers are still out there I don't plan to baby my tractor!

Josh,you are correct.I have had GREAT dealings with service & sales with Michigan iron & equipment.I am also very sorry to hear that wallace will no longer be caring Kioti products.IMHO Wallace and Michigan Iron were the core group for Kioti products and service.coobie

 

[kcook]

It's unfortunate to hear of Wallace tractor & Kioti's dissolvement. It's clear from Rick's support on TBN and the number of happy customers that his dealership is of top caliber. Making ALL of your customers HAPPY customers is no easy task! Some of us are pretty unreasonable at times:laughing:

That said, to those who are concerned about the future of your Kioti tractors-keep in mind that your tractor is just as well built today as it was last week, before Wallace & Kioti severed their relationship. There are other high caliber dealers out there who are happy to support your past and future Kioti products. It's only to our advantage on TBN to support these quality dealerships and share our positive experiences.

My dealer is Michigan Iron & Equipment located in central Michigan. The owner (Bob) and his son (Tony) are both degreed engineers who are extremely familiar with the Kioti lineup of tractors. Bob's wife Denise is as friendly on the phone as you will find anywhere. They also build custom attachments for fair prices. They go above and beyond the sale to make sure you are happy with your purchase. On more than one occasion they have loaded up their truck and made the one-hour trip (each way) to my home to address an issue or just concern about my tractor after I made a call. They were once in my garage working until 9:00pm so that my plans to use my tractor the following weekend weren't impacted!

So long as Michigan Iron & Equipment and the other quality Kioti dealers are still out there I don't plan to baby my tractor!

I don't own one, but I have stopped by and they are very nice people, easy to deal with for sure!! They have a nice shop and Ive seen custom work they have done and Im impressed!!

KC

 

[VictorW]

It's unfortunate to hear of Wallace tractor & Kioti's dissolvement. It's clear from Rick's support on TBN and the number of happy customers that his dealership is of top caliber. Making ALL of your customers HAPPY customers is no easy task! Some of us are pretty unreasonable at times:laughing:

That said, to those who are concerned about the future of your Kioti tractors-keep in mind that your tractor is just as well built today as it was last week, before Wallace & Kioti severed their relationship. There are other high caliber dealers out there who are happy to support your past and future Kioti products. It's only to our advantage on TBN to support these quality dealerships and share our positive experiences.

My dealer is Michigan Iron & Equipment located in central Michigan. The owner (Bob) and his son (Tony) are both degreed engineers who are extremely familiar with the Kioti lineup of tractors. Bob's wife Denise is as friendly on the phone as you will find anywhere. They also build custom attachments for fair prices. They go above and beyond the sale to make sure you are happy with your purchase. On more than one occasion they have loaded up their truck and made the one-hour trip (each way) to my home to address an issue or just concern about my tractor after I made a call. They were once in my garage working until 9:00pm so that my plans to use my tractor the following weekend weren't impacted!

So long as Michigan Iron & Equipment and the other quality Kioti dealers are still out there I don't plan to baby my tractor!

I'm sure there are plenty of good Kioti dealers out there. I have spoken to MIE before and they are top notch, helpful and friendly. Rick and Mrs. Tractor are also in this high caliber group. But we know not all dealers fit this mold. For some of us, working with Rick became like working or talking to a friend. Even if we never met face to face. It's hard to lose someone that you trust. Now this same relationship and trust will have to be created with another dealer and hopefully none of us will have to learn the hard way.

 

[bluechip]

Are you basicly saying that Kioti has very good reasons for droping a dealer who has put a lot of time and effort into establishing his dealership and promoting the Kioti product?

Rick did not say that he was dropped by KIOTI. I think that has been assumed by several posters here, but it is very possible that it was Rick's decision. Kioti's policies toward thier dealers is... well, lets just say, challenging. Nevertheless the product line is one of the best out there. Rick is fortunate that he had other quality lines and I expect he weighed his options and simply made the decision that Kioti no longer fit his dealerships long term plan. As a multi line dealer myself, there is overlap between lines and differnt companies. It costs more to do the job right for several lines. Also different companies have different cultures, there are personalities involved etc. Although I have met Rick, I don't know him personally and I want to be clear that I am not speaking for him here. I do think there have been some assumptions made that may or may not be true and attitudes toward a company are being formed based on those assumptions. This could be a little damaging to those of us who remain committed to the KIOTI brand as well as the brand itself. Every major manufacturer has lost quality dealers in the last few years and every quality manufacturer has lost good dealers and the reasons are widely varied.

 

[BSVLY]

Sorry to hear of this Rick. Thanks for selling me the Kioti Filter kit which was just delivered Friday! Whew!!

This turn of events must have been fall-out from Kioti's Annual Dealer Convention last month. Big company policy is what it is-and often it comes down to: "Like it or lump it". Good luck and thanks for the excellent service and phone support you two!


Please keep posting in the Kioti threads-OK?

 

[capt jack]

During a Kubota or Kioti discussion on TBN a few weeks ago, I stated that if there is ANY Kioti dealer in America that is not P...ed off at Kioti, it is just because Kioti has not gotten around to P...ing them off YET. Well.... I guess Kioti got around to Wallace. I have 2 Bota's and 1 Kioti, Quality wise what I have seen of Kioti, they are fine tractors. BUT most snowmen last longer then most Kioti dealers.
Jack

 

[sweettractors]

Did something similar to this situation, happen with O'bryan Sales in Owensboro, Ky several years ago? I heard at that particular time, they were one of the biggest, if not the biggest Kioti USA dealer. O'Bryan is still going strong without Kioti and I am sure Wallace will as well. Ken Sweet

 

[jda1961]

kioti has a facebook page. go there and ask them questions. or post comments on thier wall.

 

[miramadar]

This really makes me worry about my dealer, Mountain Motor Sports in southwest VA. It's a small dealership. I suppose they sell 4-5 tractors a month, maybe. Since the recession, they probably sell less. If they lost their franchise, I don't know where I'd go for service if I needed it. The next nearest Kioti dealer is probably about 100 miles away.

Although spring is here, it's starting to feel mighty cold...