So does the fact you are drilling down on the power cord mean you have already eliminated failure of any component intergal to freezer? Out of thousands of complaints I've dealt with I estimate less than 1% were caused by the power cord and when the problem was with the power cord (A) most of the time it was because it wasn't plugged in and (B) if the cord was at fault it was obivous at first galance due to melting and/or discoloration. I am not saying I always find the problem on first visit but I've never once had to make a secound or third trip to nail it down to a power cord. I'm just confused as to why and how this has come down to the power cord. Even more confusing is that Home Depot said the failure was caused by "electrical supply problem" and refused warranty. If Home Depot's technician has been to the house and said there's a problem with electric supply,friend you have a snowball's chance of convincing your tenant tech was wrong,,,,even with help from me and these other interweb buds.
The original zip cord looked like something used for Christmas Tree Lights and the old refrigerator is two prong and the freezer is three prong with adaptor.
As best I can remember the refrigerator two prong looked “Melted”
I verified power was on and said the zip cord not acceptable… this was two years ago.
Fast forward and a two year old freezer stopped working and food spoiled so I was again called and used a more sophisticated tester which tested OK and noticed an orange cord was now in use.
Through this thread I realized I never put tester on cord which I plan to do…
No service person I know made a site visit but the warranty was up…
Then one of my co workers is friends of my tenant and told me at work the house eats refrigerators…
Which isn’t true because the 25 cuft refrigerator in kitchen on a dedicated outlet has been problem free…
It’s only the units outside on the covered concrete slab having problems…
I have not nor would so want to attempt to repair tenant owned appliances…
Over the years at different locations I have made late nite visits for electrical problems which all were caused by defective appliances/lamps or plugging in several skillets preparing food for a church event.
Only exception was when a S-type safety fuse replaced by tenant was not screwed in all the way.
I’m sure if I spoke Tagalog it would be easier to explain/communicate.