David,
Yep, you are probably right. They would be stupid not to read this forum. I think they do read the data, but don't know what to do about it. You would think any company worth a crap would give better service to the people that helps keep them in business. With all the data we have come up with over many years, you would think they would almost have a perfect machine with the best manual available, but no they are still trucking along with that old mentality. I wonder if any of the folks at PT even own a PT? I am betting that they don't. They probably drive a John Deere or a Kubota. I feel really bad for the people that don't know enough about the PT, hoping that PT will keep them out of trouble, and especially the people that use their machine in a business. That would give me cause to get something that is supported and has manuals.
I think the PT is a good machine, but could be a better machine, but do you think we will ever see anyone brag about the manuals both parts and service. I believe that someone even said he had a very good set of shop manuals for their PT's. but don't remember who. We can make you a PT, but no manuals, the Xerox is broke. You have to take our word about it.