So is it someone else's fault that he bought propane instead of diesel? Do you blame a car dealership if you buy a gas truck and later wish you bought a diesel?
So ignorance is everyone else's fault? Its not like the burn rates for that generator are some great secret...the info is readily available on the internet. It's pretty clear his biggest beef is that he was going to run out of propane...HE INSTALLED THE WRONG SIZE TANK FOR HIS INTENDED PURPOSE. He even complains about not being able to get more propane after a major storm! Newsflash...that's what happens after a major storm. Again, should have bought a bigger tank so he wouldn't be in this situation. He lives on the Gulf Coast for goodness sake, so these things shouldn't be a surprise.
This guy your friend or something? Because he never ever remotely says anything like this. He never says "I should have known", or "I failed to research this"...he blames everyone but himself. Good grief...
As for the service, we are only hearing one side of the story. From the sounds of if, this customer probably burnt some bridges. And in the weeks before a major storm, thousands of people are trying to get service on their generators, which VERY likely contributed to the poor support. Despite what some apparently think here, parts don't grow on trees. They often have to be ordered, and around storm time, parts are hard to come by. Anyhow, that's all I have to say on the matter. Maybe 21 years in the Marine Corps has made me a little intolerant of people not taking responsibility for their own decisions. Out.