RickB
Super Star Member
- Joined
- Sep 18, 2000
- Messages
- 15,143
- Location
- Up the road from Dollar General WNC
- Tractor
- Just a Scag
Just curious how many of you guys turn down business because you don't have the same brand fitting/hoses? I think that most people take a hose in the hyd shop and tell them to fix it, and they do it. I have yet to hear one of them say something like this, I am awful sorry but I can not match up hose to fitting, I am forbidden to mix and match.
Do you all really think the guy using the hose even cares about matching brands? He wants it fixed. Time is money, bottom line.
I absolutely do turn down this type of request. If a potential customer can't understand the liability potential for both my employer and perhaps even himself if he happens to have employees that operate the equipment in question,then he can walk out the door mad as ****. It is his choice NOT to replace a faulty or damaged hose.
If the hose in question is in near-perfect condition and the same brand that I stock and sell, I will repair hoses on a very, very selective basis.