I think some of you hose guys are taking this hose repair against a new hose a little to far. We all know about liability, and most of us use common sense about things especially about safety. Of course you have the right to refuse service if it might jeopardize a persons safety, and rightly so.
You should also know that there are more hose users than hoses makers out there, and when they want a hose repaired, you probably do it. Selling the customer a new hose is not a guarantee that the hose will not burst and damage someone. How many of you push a new hose assemble on a customer, using safety as a scare tactic. I think most people would buy a new hose if you told them if using the old hose, that they might die. In that situation, you could sell them just about anything.
Just refuse service to a bunch of people that need their equipment up and running 8 hrs a day, and you might be out of business after a while, because they are going to get a hose repaired or purchase a new one, but not from you.
I don't blame anyone for protecting themselves, against liability.
Do any of you pass out a liability statement to your customers?
What so you guys do with all the hose that is over 10 years old or has exceeded the shelf life? Do you sell it to other shops or somebody like Surplus Hydraulics?
Be safe out there, and use common sense.