RIDGID Thumbs their nose at me

[Bird]

the first time you put power to it, it snaps in half, thats what is called, "a defect in workmanship."

I'll take your word for it; I've just never personally seen one break that I didn't figure was my fault.

Bird, Have you ever bought tools from the traveling tool show, Cumins?

No, I've never seen them, but I have bought a few things from the Homier traveling tool show; some were worth the money and some were trash by any standards.

 

[ultrarunner]

I bought a Makita chop saw at Lowes one time. Just used it one or two times over about 3 months. The next time I used it it burned up! I took it back WITH a receipt. Lowes said after the first 30 days I have to take it up with Makita!.
NOOOO problem, I just walked around to the tool dept. Bought and paid for another just like it, Took it outside , waited about 20 mins. brought the burned up one and the new receipt back in and got a refund. I hope this dose'nt make me look dishonest, I NEVER keep the wrong change given me, I just felt I was not being treated fairly (makita is not a cheap brand)so I "worked" their system.
Jack

Sounds like "Texas" justice to me...

Sometimes, you've just got to be creative when logic doesn't prevail..

Anyway, back to the bit in question.

Here's what I did in a similar case a few years back with a cable "Come Along" that was defective...

After getting no where with the manufacturer and the store, I sent a short letter to the company Vice President stating about my efforts to return their defective product and that I finally found someone to help me... The Consumer Product Safety Commission

I received a refund check by mail, a discount certificate for future purchase, and a prepaid mailing label to return the winch so they could find out why a new winch broke lifting a 400 pound outboard motor...

 

[patrick_g]

I'll take your word for it; I've just never personally seen one break that I didn't figure was my fault.



No, I've never seen them, but I have bought a few things from the Homier traveling tool show; some were worth the money and some were trash by any standards.

Bird, I didn't realize the broken bit in question was an auger and mistakenly thought it was a simple twist bit which is what I bought from the traveling tool show. It was simple twist bits that I broke one after another, three as fast as I could change bits with a keyless chuck. I get pretty good service out of HF bits, probably more use per $ than most other better but more expensive ones.

In a way it was my fault that I broke the bits. I bought them. I put them in the drill. I expected them to work as good as the cheap Chinese ones from HF.

Since there is nothing new to be added in aiding the complainant in getting a new tool and the discussion has degraded into you said, he said, wah wah wah, I'm outta here.

Pat

 

[ray66v]

I am not the one who turned this into anything other than a warning to perspective RIDGID customers.

I did not come HERE to get the drill bits replaced, nor am I looking for the obvious advice on how to "stoop to their level", debate anyone about RIDGID, or discuss my attitude after being cheated and frustrated by RIDGID, and further mocked and frustrated by some of you.

Once again, here is the reason for this thread:

To let everyone know that RIDGID is not being honest with their customers about the "lifetime warranty" on these tools. And how they were unwilling to take any action to correct my problem.

Those of you who don't expect a product, or a company to live up to their part of the bargain when you a get a "lifetime" tool from them, please disregard this advice.

 

[cleatus]

Let me start this by saying "I had my reciet every time". I have had HD hand me a new Rigid drill 4 different times and batterys 3times over a 5 year peroid. I have had 2 stores that said they couldn't do it in store, but the next store down the road had no problem.

But as others have said I don't see where Rigid thumbed their nose at you!!! I think It was HD not Rigid.

 

[ray66v]

Let me start this by saying "I had my reciet every time". I have had HD hand me a new Rigid drill 4 different times and batterys 3times over a 5 year peroid. I have had 2 stores that said they couldn't do it in store, but the next store down the road had no problem.

But as others have said I don't see where Rigid thumbed their nose at you!!! I think It was HD not Rigid.

Yes, after a week of phone calls and e-mails with RIDGID, they told me they would not help me because I had no receipt. Even tough I explained they were a Christmas gift, and that it does not say anywhere, that one will be required for warranty. They said they don't make the drill bits and they have no control over the vendor that does. You think that is ok? They could have easily taken care of this but, chose not too. What would you call that sort of treatment? Fraud is not a reason to be dissatisfied?

Keep in mind, I purposefully chose this this RIDGID product because of the kind of warranty as you described, that they now refuse to honor.

The only thing HD is guilty of is incompetence.

As I have said: I am not here to debate, anyone who does not want this advice, feel free to not take it.