Dealer Should I look elsewhere

[Evil the Weasel]

Did they require the "hefty deposit" to order it? With 0% financing, I wouldn't be putting any cash down at all.

In any case, if they swore at me I'd be getting my money back and going elsewhere.

 

[blueriver]

Lots of advise ... first and foremost talk to the owner.

 

[MarkV]

Well if you ordered on Oct. 12th, they said it would be here at the end of the month, you have called twice and we are today at the end of 4 weeks. Maybe it is out of their control. Somethings are out of their control at times. They are not that far past schedule. That does not excuse the salesman comments and I would also bring that to someone's attention.

Guess if you can't wait you need to look at what you have signed and if you can get your money back. Then you can start dealing again with new people and see if you can find someone with what you want on the lot at the same price.

MarkV

 

[Kevinc2004]

I just ordered my BX1860 Yesterday and I found out that the supply chain is in process of setting up deliveries for next year stock. Mine was processed as a sold unit needing immediate shipment! I was told the tractor, Mower, Disc harrow, and box scrape would ship immediately. But about a 2 week delay on the loader for my BX1860. my question that you need to ask the owner is was your unit sold out of their next consignment of floor inventory, Or was it processed as a sold order. The inventory will arrive over the next couple of months because there is no perceived rush for it to sit on the yard!
A sold order is processed immediately and shipped. may not be quite as cheep or as many points for the selling dealership for next year!

 

[CBW1999]

For many years, I have followed the idea- if it isn't documented, it didn't happen. Did you get the delivery date in writing? If so, that is your starting point.

4 weeks isn't an incredibly long time, but I can also see it being an eternity when you need it and, in this case when you put money down on it.

Any number of factors could have come into play once the order was placed however, the salesman has the ability to call the manufacturer to find out the cause of the delay. This is just good customer service.

Difficult situation to be in...... If you are persistant, then there is always the possibility they will "remember you". I do not envy your position at all-

If you are not able to gain satisfaction locally, I would try calling the manufactuer directly to check on the status of your order.

 

[ScottAtlGa]

Being a Kubota dealer too, I know that delays do occur. As someone else said, the dealer can search all dealer inventory and find you one. Unless you ordered something very unusual that would be very hard to sell otherwise, I can't imagine a reputable dealer 'keeping' your deposit. Often a delaer will require one be collected so that he isn't being told by the salesmen that they have a deal when in fact it's just a hot prospect. If a dealer values yoru future business(and most do) he will either find you one, or refund yoru money so that you are free to go elsewhere. There is no long term future in jerking a customer around when things don't work out on the front end. We need all the customers we can get and if you wanted to call us for a daily update, we would be glad to give you one!!

 

[doall]

I think as others have mentioned, you should try to talk to the owner. But, you should tell him about the salesman's comments along with your not having a tractor yet. I don't think he would want the word spread about the treatment you have recieved. Hope your tractoring soon good luck.

 

[Kanuman]

Called the Dealer on Monday after reading some advice and they took the time to look into the problem. Turns out that they got my tractor but what happened was that the loader never shipped. The loader was sitting there in a warehouse waiting to be shipped with a tractor..... They tracked it down and found another loader and delivered everything today. Funny how fast I forgave them after grading my driveway............

Lessons Learned
1. If the delivery date comes with no tractor get an explanation
2. If the explanation sounds bogus work the way up the chain
3. Once it is off the truck all will be forgiven

 

[LostInTheWoods]

Called the Dealer on Monday after reading some advice and they took the time to look into the problem. Turns out that they got my tractor but what happened was that the loader never shipped. The loader was sitting there in a warehouse waiting to be shipped with a tractor..... They tracked it down and found another loader and delivered everything today. Funny how fast I forgave them after grading my driveway............

Lessons Learned
1. If the delivery date comes with no tractor get an explanation
2. If the explanation sounds bogus work the way up the chain
3. Once it is off the truck all will be forgiven

All's well that ends well. Enjoy that new tractor!

 

[sweettractors]

Called the Dealer on Monday after reading some advice and they took the time to look into the problem. Turns out that they got my tractor but what happened was that the loader never shipped. The loader was sitting there in a warehouse waiting to be shipped with a tractor..... They tracked it down and found another loader and delivered everything today. Funny how fast I forgave them after grading my driveway............

Lessons Learned
1. If the delivery date comes with no tractor get an explanation
2. If the explanation sounds bogus work the way up the chain
3. Once it is off the truck all will be forgiven

Congratulations on your new tractor. I had a feeling this could get worked out, if you could talk to the right person at the dealership. Ken Sweet