Grapple Skidsteer Express won't stand behind their grapple!

[Artisan]

The BBB is extremely useful in certain situations... for years, they have administered the State of California Lemon Law Program with is binding on the Automakers only...

BINGO! and Thank YOU, AMEN~!

...and you just drove my point home w/ a home run...

look who's getting screw'd in your scenario, THE BUSINESS OWNER!

gawd I luv it when that happens, nothing personal at all my friend...
IT IS WHAT IT IS.


I personally know a guy who helped a guy return a Chevy truck that
was NOT a lemon but it can be made to LOOK that way! The business owners got screw'd and HARD. Almost 60K and a new truck delivered.

 

[IslandTractor]

BINGO! and Thank YOU, AMEN~!

...and you just drove my point home w/ a home run...

look who's getting screw'd in your scenario, THE BUSINESS OWNER!

gawd I luv it when that happens, nothing personal at all my friend...
IT IS WHAT IT IS.


I personally know a guy who helped a guy return a Chevy truck that
was NOT a lemon but it can be made to LOOK that way! The business owners got screw'd and HARD. Almost 60K and a new truck delivered.

The Chevy dealer is not ultimately responsible for Lemon vehicles. GM would certainly pay although each state has their own law so details may vary. I cannot believe that the powerful dealers would tolerate GM or Ford wiping their hands of the matter without refunding the vehicle invoice price to the dealer somehow.

And BBB is an organization set up to protect customers from unethical business practices. It benefits business by building confidence in those who have good rankings. Bingo! Who ever said that BBB was set up to protect business owners from customers????:confused2:

 

[Artisan]

I stand by my original opinion.

You said;

Who ever said that BBB was set up to protect business owners from customers????

I say BINGO! You hit the nail on the head squarely. That is the whole deal,
they do not! They can take what a complainant said as gospel then they
can drag you into binding arbitration w/ an arbitrator who knows diddle about your business... Go ahead, sign up! Remember I told you so! :confused2:

Caveat Emptor

 

[RDrancher]

And BBB is an organization set up to protect customers from unethical business practices. It benefits business by building confidence in those who have good rankings. Bingo!

As I've said before...the BBB is setup as a "pay to play" scam. They stay in business (and yes, they're a business) by charging other businesses to be members. These businesses are not vetted, there's no background checking of the owners.

In the last thirty five+ years of being in business for myself and dealing with vendors and other businesses, the only time I ever got screwed royal was by a BBB business with an A+ rating in California. To the tune of $10K by the way. Of course the same guys operating under different business names had been under investigation or convicted of fraudulent activity in THREE OTHER STATES!

Don't worry, the BBB has your back...Ya right.

 

[ultrarunner]

In the interest of full disclosure for those that might have missed earlier threads on the subject...

I have been a State Certified Arbitrator with almost 30 years hearing Lemon Law Auto cases in California... just happens that most of these programs here are administered by the BBB.

They make it very easy for the consumer by providing arbitration at no cost to the consumer and arbitrators are only reimbursed for out of pocket expenses...

The Auto manufacturers find this Alternate Dispute process beneficial because it avoids the expense of a suit in most cases and the hearing are private.

The Consumer has the option to accept or reject the arbitrator(s) decision. If accepted, it is binding on the Manufacturer per the consent agreement... If rejected, the Consumer looses no standing and is free to pursue other legal options...

On a separate note... I was getting no where with a large computer manufacturer... I had paid for on site service and was not getting it... so I paid a company to come and find the problem which turned out to be a bad motherboard connection... sent the $65 bill to the manufacturer and heard nothing... opened a case with the BBB in that city and got a check and a letter saying my complaint had been misplaced.

The BBB isn't the end all or be all... it is just another option for consumers...

As to the automotive Lemon Law cases... the entire cost of the program is picked up by the Manufacturer and not the Dealer...

 

[dustinfox]

Keep us posted on this Timm... I'm still in the market for a set of pallet forks.

 

[JohnDeere4300]

The reason I wouldn't buy from SSE is becuase their initial response was inadequate. They know they have a design flaw and instead of fixing it themselves, they we tell you how to do it. This is just boggus. As of yesterday, the OP and SSE are "discussing how to fix the problem" because the OP doesn't want to cut into it.

What is there to discuss? SSE sent out a bad product and are aware of it. They should fix it at their cost. They should pay to have it shipped back and get it fixed.

I think they should send the OP a new Grapple!...IMHO!!!

Bill

 

[crazyal]

I think they should send the OP a new Grapple!...IMHO!!!

Bill

What if all the grapples SSE currently has in stock are also incorrect? Wouldn't you want to wait until they take the time to design a fix that's not going to create a new problem?

This is pure speculation on my part but what if the company that makes the hydraulic cylinder changed it slightly, say in length and SSE didn't know about the change until the OP contacted them. Out of the 30 they have built 10 have already been sold. Would you want a new replacement that's also defective? Would you want one that SSE just changed a bracket to compensate for the longer cylinder without taking the time to verify that it will not put stress on a different part or a major loss in closing force?

SSE has done damage to it's name by not being on top of this quicker. But how much more damage would be done to the company if it rushes out a fix that is also flawed and a few months from now it breaks?

The best thing SSE can do now is stay in contact with everyone who potentially has a bad grapple and design a fix that will give years of trouble free service.

 

[IslandTractor]

SSE has done damage to it's name by not being on top of this quicker. But how much more damage would be done to the company if it rushes out a fix that is also flawed and a few months from now it breaks?

The best thing SSE can do now is stay in contact with everyone who potentially has a bad grapple and design a fix that will give years of trouble free service.

Bad publicity is better than no publicity. Especially if they resolve the issue appropriately and say a few mea culpas to acknowledge the communication breakdown.

I think all these little companies that now do business via internet are learning that on line reviews are something they need to pay attention to and that they also need to manage more openly to keep their image positive. If I were in their shoes I'd think it was a real PITA but the flip side is that some guy in Tennessee can sell a piece of equipment directly to someone in Maine without needing to invest in a sales staff or splitting proceeds with a dealer. They just need to be real careful with their image and as that image is determined largely by on line reviews or forums like this. Brave New World.

 

[IslandTractor]

As I've said before...the BBB is setup as a "pay to play" scam. They stay in business (and yes, they're a business) by charging other businesses to be members. These businesses are not vetted, there's no background checking of the owners.

In the last thirty five+ years of being in business for myself and dealing with vendors and other businesses, the only time I ever got screwed royal was by a BBB business with an A+ rating in California. To the tune of $10K by the way. Of course the same guys operating under different business names had been under investigation or convicted of fraudulent activity in THREE OTHER STATES!

Don't worry, the BBB has your back...Ya right.

Good point. A positive BBB review may not be worth much but a negative review is very valuable to potential customers.