SnowRidge said:
Can you share some specifics? I will be having a new building constructed, and General Steel is one company that caught my eye.
Please PM me if you are not comfortable with going public with the details.
My building included four "insulated windows". Ehen the windows arrived the crates were labelled 'insulated windows" and there was an "insulated window" sticker on each unit. When my installer finished installing them and I inspected them I disvovered none of them were "insulated". General steel refused to make good claiming that they were insulated. I have since had four local contractpors look at the windows and they all concur that the windows are not "insulated windows'.
When erection began it was discovered that GS had failed to ship two of the four welded eteel units that attach the side frame to the end frame. They did make goo on this.
When the building was being erected the local contractor who had been in business 16 years informed me that theere was insufficient insulation to install according to GS instructions. We had to order the extra insulation locally at our expense... $300.
When the doors were installed it was discovered that one of the two overhead doors would not fit the frame because the doors supplied required 12+ inches above the frame but the end truss was less than 8 inches. I had to order locally replacement tracks at my expense for another $150.
The original design was for two garage doors and one pedestrian door in one end and another large door in the side for my tractor. When the kit came they had 'forgotten' the side door so now I must remove one of the cars to store tractor, feed, hays, etc. They would have 'fixed it for $4,000+ 'reingineering fee'.
Furthermore for what it ended up costing a local contractor told me he could have installed a 16" insulated reinforced concrete building, F-5 tornado resistant, with twice the insulation, and with real insulated windows for less money. Being new to the area I did not know the locals and went with GS because it was a nationally advertised company. Believe it or not it is possible for a grown man to screw himself.
All in all a sh***y experience all around. Everyone must decide for himself but personally if I ever hear 'General Steel' around here again I am going to grab the wife and dog and head for the hills because it is like the old joke about 'the man from the government who is here to help you'.