TC 24D with hole in the oil pan

[AndyMA]

Re: TC 24D with the neaver ending story.

As some of you know I had a New Holland that ended up being replaced by New Holland. I talked to Nw Holland Credit and they did rewrite my note to extend it for the period of time I was without the tractor. Still paid interest, bu tno payments. Also I would be very careful invilving a lawyer. I mentioned that I might get one and the New Holland rep who had been very cooperative up to that point said they are instructed that the minute a customer ays the word lawyer they are to tell the customer that they are no longer authorized to try and work things out and that any further dealing needs to be done through the lawyers. I didn't get a lawyer and we were able with my dealers help to resolve all the issues.

Andy

 

[Bob_Skurka]

Re: TC 24D with the never ending story.

Like I wrote, lawyers change the equasion and not always for the better. I like LAGeorge's approach so far. He is being reasonable. I think my business has been sued at least a couple dozen times and we've never lost. We bend over backwards to do the right thing but some people assume that all business have lots of money, all business owners hang out at the country club and the threat of a lawyer will get them things they do not deserve.

From my experience, you come at someone with a lawyer and they will lawyer up too. And then nobody is happy but the lawyers. But the side that usually "wins" is the side that wrote the contract. In George's case that would be NH. If he goes in with the lawyer card, then Spencer200's first hand observations will likely result and NH will stop working in good faith. I know I would and I have. All of a sudden, the contracts come into play and they are followed to the letter.

To put that into the perspective of NH, they simply have to honor their warrenty and nothing more than that, and there is probably room for them to claim operator abuse or some other thing that may or may not be clear, but will do several things. #1, it will lose LAGeorge as a future customer. #2, it will create a feeling of distrust of NH among a small group of people who read this forum. #3, it will save NH upfront costs. #4, it will end THIS problem more quickly; which may be a short term outlook but it is reality. Now a company could take the longterm view and see that LAGeorge has an orchard and a commercial operation, and they could think that he might buy more equipment in the future and they might consider making him happy an investment in future sales. . . they might do one of 2 things to make this right . . . either give him a new tractor, or give him a loaner while they totally strip his tractor and rebuild it from ground up making it as good as new, and certifying that fact with a 3 year warrenty from the time they re-deliver it.

And if anyone wonders why I've been sued so often it is because I am a distributor of TOBACCO products so I am just an easy target for every blood sucking lawyer out there. . . and no, I have never even smoked a cigarette!

 

[Whiskey]

Re: TC 24D with the neaver ending story.

Lagorge:

It's Thursday morning...and I'm dieing to know what happened with your meeting yesterday?????

Whiskey

 

[JerryG]

Re: TC 24D with the neaver ending story.

I would also like to know what the outcome was, but. There is always a but. If and I say if NH made a major concession, Lagorge may have had to sign a non-disclosure agreement. If he did, he will not be able to give us the details.

 

[Soundguy]

Re: TC 24D with the neaver ending story.

If he did sign a n/d clause.. I would still like to hear a 'situation corrected satisfactory' reply.. that should be ok ...right?

Soundguy

 

[JerryG]

Re: TC 24D with the neaver ending story.

I would think that he could tell us that "everthing has been worked out"

 

[AndyMA]

Re: TC 24D with the neaver ending story.

</font><font color="blue" class="small">( If he did sign a n/d clause.. I would still like to hear a 'situation corrected satisfactory' reply.. that should be ok ...right?

Soundguy )</font>

When New Holland replaced my tractor, I wasn't asked to sign a nondisclosure. The only document I had to sign was a transfer of serial number document for the loan and insurance. I don't know if New Holland is going to replace this tractor. Even though there are a lot of them, all of these issues appear fixable. At the time mine was replaced, the issues could not be fixed and were deemed to be a design problem. It actually turned out that it was a collection of issues with the electrical system that was causing the computer to malfunction. Not a design problem per say, but a collection of systems that were at or near design limits which when added together caused the computer to malfunction.

Andy

 

[LAGEORGE]

Re: TC 24D with the neaver ending story.

Hello everyone, sorry for the delayed post on the status of my warranty claim with New Holland. I have been trying digest and work out what the best options for me would be. Also lots of Christmas special this time of year so work is busy.
I did meet with New Holland and my dealer at my home location. Also the service manager form the dealership was also present. We got off to a rocky start regarding the time set for the meeting. My wife and I had planned for around 11:30am but no one showed up until 3:00pm or so. And only after I called and got the run around form my salesperson. I did confirm the meeting the day before and they were even going to deliver some parts I ordered at the same time. We started to feel that they were blowing us off and the scheduled meeting would not happen. But they did show up and here is what I have to report.
The tractor does have a problem with the dive shaft; it is hitting the oil pan. I prefer not to get into the details on how it was suggested it get repaired. Since we still have an ongoing negotiation regarding the tractor. New Holland asked what my wife and I wanted and we asked for a new tractor. The rep asked my what the time I had used was worth since on trade outs rental charges apply? I let him know what my feeling was on that and he said he would look into it. He then asked if instead of trading it in if I would prefer a 5-year extended warranty. Being firm believers that our tractor is cursed we declined the offer and insisted on a trade out. He then asked if this tractor was big enough for our needs. We acknowledged that we could use a bigger size but the current property would best be served by a New Holland TC 24D. We then went on to praise the TC 24D as a good well designed and capable tractor and we would like to stick with the New Holland brand. With all that being said it was left that the dealer and Rep would locate a TC 24D and that the contract buy out would be looked into. My wife is not too happy since the deal would end up costing us about 10 months in payments. But nothing is final other than the tractor is defective. So after they left I called my salesperson to thank him for the visit and I asked him how long till he gets any more information. He said it would be a couple of days and he would let me know. So now the tractor is sick but the agreed to bandage would keep me in operation till a new one is found. I am a little leery about using it but hopefully the bandage sticks and I can continue its use. I must add that it was sad to see the look on their faces with that “It’s Fatal” look. The New Holland Rep said anything can repair and it will be. But the though and sight of what it has gone though has caused me to give up all hope on this one TC 24D. He did say I believe him when he said that they have not had any real problems with other TC 24’s other than mine, except for the front wheels falling off.
All in all the New Holland Rep was courteous and responsive but I feel like I am negotiating more a trade in than a trade out. I guess I have got good use from my tractor although be it, unreliable use. I have accomplished my worthwhile projects that could never have been done without a tractor. So even though it may end up costing me money to trade out. I guess I will getting a new tractor that would not have to go through so much work so early in it’s career. As a result the tractor will be in much better shape at 10 months than my current TC 24D is (wear and tear).
So thank you all for the advice and support, the issue is not yet resolved but I am looking forward to putting this behind me soon.

George

 

[OkeeDon]

Re: TC 24D with the neaver ending story.

After reading yourt last post, which, as always, is reasonable and thoughtful, it occurs to me to wonder whether New Holland might have access to a good used 24D with similar hours, which has proven reliable and trouble free, and which they might swap out in a more even manner. Perhaps a demo unit, or even a reliable trade-in. They will know the history through warranty and service records.

 

[LAGEORGE]

Re: TC 24D with the neaver ending story.

Okee Don, thank you on your comment regarding my post it is appreciated. I know others can benefit from my bad experiences but only if people heed the warnings.
New Holland is supposed to replace the whole contract, box blade and all. I guess as some have posted New Holland Credit is their own animal and my dealer has to deal with it much like I would. My dealer did call me on Friday to tell me he has been very busy but has located a TC 24D but not within 100 miles. I know there are some in Northern CA but that may be a bit too far to go get one. I was not too worried about getting it replaced ASAP until yesterday. The temporary bushing around the drive shaft sleeve meant to cushion any impact between the oil pan and the drive shaft was just about shredded to bits. The hard rubber is no match for the forces at work here. The whole drive shaft gets so hot that it liquefies the grease causing it to run like oil. I think the reason the sleeve broke loose from the rubber boot and spring clip is due to this incredible heat buildup, making the rubber soft and pliable. I should add that the amount of space I had between the oil pan and sleeve was less than ¼ of an inch and all the activity currently has been in 2wd.
So I will call my dealer on Monday and tell him to please get going on it. I will be taking it easy on the tractor and no more roading anytime soon since more of the wear on the oil pan takes place at road speed. /forums/images/graemlins/frown.gif I would encourage everyone who owns a TC 24D to get out on the road and travel at top speed for a couple miles and check out the oil pan. Hopefully it was just this one TC 24D but it is always better to be safe than sorry. I will post a picture of the rubber bushing to further illustrate the ongoing problem. Oh and the cruise control switch, well lets just say they completely wired it wrong. /forums/images/graemlins/crazy.gif

George