Seems to be today's business model. No one looks past the end of their nose. My last company was same way, brought in younger guys to run things that didn't have a clue.
It really makes me appreciate the early days I worked at a Union Tool and Machine company... lots of extraordinary talent based on shop floor experience.
We had one old German guy that learned his trade in Germany starting at age 14... his family had to pay to get him into the apprenticeship program and he paid his father back every Pfennig...
Anyway... when he retired the same job he had done for years could no longer be done... he knew just how to manipulate the mill to get precision tolerances that no one was able to duplicate...
One of my friends is 74 and Utility Company Lineman.... with military credit he has over 50 years on the job... he is the go to guy in the region for many things because he was there when it all went in and has the answers...
He loves his job but said the day he doesn't he is out and let management know he was serious... plus with his seniority he can pretty much pick an choose...
His wife stopped asking when he might retire... because the answer is always the same... when I feel like it... they do take some really nice vacations and he dotes on his grandkids that all live nearby...
It's often the same story that it takes several to fill the shoes when they are gone.
I got a recorded message from ATT that they will be sending someone out... no idea when?
Now ATT fiber is out all the time but they don't know anything about copper.