Thinking about leaving Kubota

[ovrszd]

Well true and I should have mentioned that, but most book hours benefit the shop. Most jobs are done in less time with competent mechanics.

Being confined to book hours is like bidding a job.

If I hire you to do a job knowing your hourly rate and don't require a bid you'll charge me actual hours/dollars. Being a competent mechanic and honest man I'll win.

If I hire you to do a job making you bid the cost upfront you'll pad the bid so you don't get caught short. By forcing you to eat the unforeseen I'll lose.

If you are honest, I'll come out ahead by simply hiring you to do the job. I win. But we don't know that from the start do we? Maybe you are incompetent and a stealer?? I lose.

Booking hours levels that playing field and in the long run is in favor of the customer. I win. The Dealer wins.

 

[ovrszd]

^^ and this is why most dealers will encourage you to bring in your car, truck, tractor to have warranty work done when you are having other service work done if possible. They can recoup some of their loss.

Yep. My Wife's Grand Cherokee has had three recalls. We've had them done while there for service work.

 

[Industrial Toys]

Or maybe why they just conveniently "find" something that needs (payed) attention to, while doing warranty work. My God, Toyota soaked my poor old Mom, servicing her brakes!

 

[Diggin It]

Perhaps we're getting to the real reasons why Green and Orange are bumping off some dealers in favor of others?

Has the OP talked to OrangeHQ?

 

[Steppenwolfe]

This isn't just a Kubota problem. We have a Ford dealer up the road who will make every excuse not to do warranty work on Ford Trucks he didn't sell... I called Ford Corporate HQ and was told that was his prerogative, Ford Dealerships are franchises and are independently run. I never knew that...

 

[goeduck]

OP is in Alaska, different ballgame up there. I managed a business up there for years and it is not the same as in the lower 48, it is just not. Geography, weather and transportation are paramount. They all impact costs.

 

[BRMyers]

This isn't just a Kubota problem. We have a Ford dealer up the road who will make every excuse not to do warranty work on Ford Trucks he didn't sell... I called Ford Corporate HQ and was told that was his prerogative, Ford Dealerships are franchises and are independently run. I never knew that...

I did not realize that about Ford dealerships either.

 

[Steppenwolfe]

I did not realize that about Ford dealerships either.

It came as quite a shock to me as well. Not sure about the other big makers out there...

 

[Cat_Driver]

I did not realize that about Ford dealerships either.

Do what I do. When I call for service I tell the service writer that I just purchased a "used" vehicle and I need service.

 

[lilranch2001]

I think company owned dealers are a thing of the past