I can see how it would be missed. Tires are really a non inspection item IMHO...like the thread said, round black hold air....what else is there to them. You take for granted that they are indeed "new". I have a copy of the checklist and IIRC it says nothing about tires other then are they full of air. I would look at this just like any other rubber part on the machine. If a hydraulic line had failed I would not chastise some "lazy young punk kid" for not checking every rubber line.
As to your case in point....saying that your washer fluid was filled is very different when it was not...that is pure lazy....on the sheet it says that the oil level was checked....I did check it myself at home...if it was 2 quarts low I would be pretty unhappy about it...unless there was a huge leak on my shop floor. Saying you do something (like filling the washer jug) is very different then not inspecting the tractor tires other then to make sure they had air in them.
No I think you are wrong. Problems are a part of life and things are going to get missed, we are all people and we all miss something from time to time. Nothing lazy was done here, nothing malicious, just an over looked part on a machine with 1000's of parts. The simple act of taking care of it so quickly is what is amazing and I will praise the dealer.
I worked at GM for 10 years, then in law enforcement for 10 years so far. I see all kinds of folks. At GM I was present at an arbitration or two. And was called in to some problems at a regional level. Some of the problems so simple in nature that one side or the other dug their heals in and was determined to find fault. That is not what it is all about....finding the solution that is acceptable to both parties is what we all want.....but there are customers....and dealers...that just want to pin the blame on someone...so that is their sole objective....in that case no one is happy...when asking someone what they want and they say to get their car fixed...that you can work with, but if someone says in not so many words...to make them pay....well we are going to have a long bumpy road and at the end no one will be happy.
Yes you do your own work, but have you ever forgotten....something...from taking that last quart jug out of the engine bay, leaving a screw driver in a door, leaving finger prints on the hood....we all miss stuff, nothing to get torqued about or start name calling. Get the issue fixed and move on your way...it is how people deal with those issues that define the customer or the business. Good ones that do their best to take care of the issue, and bad ones that look for blame, think they have been slighted, and now want their pound of flesh...it is owed to them. A real problem in our society today....and why the lawyers just love it.
Old Japanese proverb....don't fix blame fix problem.
