Tractor in shop for 100 days

[Calgaryglenn]

I would appreciate any wisdom offered. I have a 2020 Workmaster75, it has been in the dealership since 10-2024.
They have not found the problem as of yet. I have contacted corperate and they are trying to help. problem is the dealership lost every expierenced tech on staff.
the tractor has been taken apart several times, and several parts have been replaced to no availe.
Has any one on here had the same or like situation and how did you resolve it.
I dont think that my tractor will ever be solid with all the things that were tried with out success.
The engine bay and dashboard have been opened up by the dealership account over 5 times.
The only tech at the dealership was hired and sent thru a two week class that lasted the entire month of Novemeber.
I bought this tractor when i retired from my day job thinking this would be the one the kids would have to get rid of in the auction when i'm gone..
Like i said the rep from cooperate jumped on the situation, but i am still getting reports of the dealership of waiting on a part, getting new codes for yet another system on the
machine.

I worked for New Holland for 35 years. From time to time things like this came up. I suggest you contact the Area Manager and ask to meet at the dealership to talk about trading out the tractor. Ask NH Corporate pay a portion of the trade cost. If you have lost confidence in the tractor it's best to never bring it home, let them know that. Let them know that you want to work on a mutually acceptable soultion before you involve a lawyer.

 

[deadheadmartin]

Sounds like the problem is the owner

As in tighten nut behind the wheel?

 

[Balazar]

Does your state have lemon laws for autos that also apply to tractors? Shot in the dark here, but it may be worth looking into.

 

[Jimmy Joe]

That's really interesting. I'd like to see actual proof of that happening, especially with a company as big as GM. I've never heard of the BBB 'taking' anyone's 'case', they aren't a legal firm. Details would be interesting to hear.

Edit: That guy that told you that story must have got lucky.

Don'tTrust the BBB | Champion Inspect

www.championinspect.com

That is what I thought when I heard his story but I am certain he was being truthful was good on him for having good documentation.

 

[GinNB]

If you are smart you won't read this thread, The OP Asked an open ended question with no info as to the problem with the tractor.

4 pages into the thread and I was still hoping the OP popped in with something concrete. This needs to be pinned at the start. LOL

 

[rScotty]

That's really interesting. I'd like to see actual proof of that happening, especially with a company as big as GM. I've never heard of the BBB 'taking' anyone's 'case', they aren't a legal firm. Details would be interesting to hear.

Edit: That guy that told you that story must have got lucky.

Don'tTrust the BBB | Champion Inspect

www.championinspect.com

I'm the same way. There are too many stories running around on every subject and Social Media hasn't figured out how to deal with fantasy. Creating Documentation at least takes some time and effort to fabricate - without it I don't pay any attention at all.

 

[Flogger]

The BBB has no authority to do more than report whether the issue was resolved or not. The pressure lies in having your company issues residing on the internet as unresolved. When I investigate companies that is a huge red flag.