i think that tsc stores vary greatly by the area there in and the staff that they have. i think the bottom line is we are forgetting that TSC is basicly a discount store like walmart or that sorta place, when i go to tsc i generaly dont expect to get advice from the store personel, nor do i expect them to know every product they have in the store, the tradeoff for having to look a little harder for a product is that there prices are generaly lower, if i realy need a good quality product and the advice and technical support to choose a product i will go elsewhere like my local machinery dealer or whatever, i look at tsc like a farmers walmart, i dont expect great service or high quality, but low prices instead, and that being said, i have been very pleased with the service at my local tsc, better than i would expect for a store of that type, alot more helpfull than anyone i have run into at walmart or home depot