TYM warranty

[Spentit]

Are you happy with your TYM tractor and its warranty?

 

[TYMinColton]

I'll bite. I was happy with my TYM warranty. I had several issues with my T273 early on, including at least two cracked muffler mounts. These were all replaced for free under warranty with parts shipped out and received within a few days. I also received an entire muffler assembly at one point. So, I can't complain. Like anything it starts with a good dealer who will represent your interests. My impression is TYM is and has been working hard to gain a foothold in the crowded CUT market, so they are acting in good faith with their warranty.

 

[Spentit]

I'll bite. I was happy with my TYM warranty. I had several issues with my T273 early on, including at least two cracked muffler mounts. These were all replaced for free under warranty with parts shipped out and received within a few days. I also received an entire muffler assembly at one point. So, I can't complain. Like anything it starts with a good dealer who will represent your interests. My impression is TYM is and has been working hard to gain a foothold in the crowded CUT market, so they are acting in good faith with their warranty.

Thanks for replying. I am surprised your the only reply so far. I figured there were more TYM owners on here. I have a Mahindra built by TYM and I like it. I like it so much I am trading it for a TYM. My present tractor is out of warranty this year. Mahindra came out to my place once for some programing at no cost. Have had no problems. Only problem here is few and far between for dealers. An RV dealer up in Maine is making a go of it. Only a year or two into it and said they have moved quite a few tractors. I have no experience with their service end of it, but I hope they stick with it. It looks like they are making a big investment into TYM. Among other things. Other than them the existing dealers in New England stock very few. I hope they make a big splash.

 

[WillardinMaine]

Sounds like you bought the tractor. I looked at those, but don’t believe they have any sort of a service department. There was no way to contact TYM directly through their website. So I sent a message through their Facebook page almost two weeks ago inquiring about service in the area; no reply.

The above warranty account is encouraging, but what if TYM insists on determining the work needed or it is beyond your capacity.

 

[fried1765]

Sounds like you bought the tractor. I looked at those, but don稚 believe they have any sort of a service department. There was no way to contact TYM directly through their website. So I sent a message through their Facebook page almost two weeks ago inquiring about service in the area; no reply.

The above warranty account is encouraging, but what if TYM insists on determining the work needed or it is beyond your capacity.

I don't doubt that TYM tractors are a decent machines, and certainly a very good buy.
My concern would be that TYM support will always be a crap shoot in the USA marketplace.

 

[TYMinColton]

I don't doubt that TYM tractors are a decent machines, and certainly a very good buy.
My concern would be that TYM support will always be a crap shoot in the USA marketplace.

I completely agree with this statement. When I purchased my TYM in 2008 I took a chance that the dealer and service network would grow in the pacific northwest. Sadly, it hasn't. I like the machine, and it was an excellent value purchase, but I'm pretty much on my own if anything breaks. If I had to do it all over again I think would have spent the extra money for the equivalent, or just bought a micro-CUT from Kubota or Deere. If you have good support in your area, I wouldn't have qualms about buying one though.

 

[Spentit]

I don't doubt that TYM tractors are a decent machines, and certainly a very good buy.
My concern would be that TYM support will always be a crap shoot in the USA marketplace.

I hear that. I hope that company in ME will step up to the plate. It looks like they have deep pockets. Time will tell. Looks like a good opportunity for a young tech to move up there and lead a strong service dept. I have spoke with the owner. Young very helpful guy. Lots of tractors used in Maine. Eya

 

[TYMinColton]

Sounds like you bought the tractor. I looked at those, but don’t believe they have any sort of a service department. There was no way to contact TYM directly through their website. So I sent a message through their Facebook page almost two weeks ago inquiring about service in the area; no reply.

The above warranty account is encouraging, but what if TYM insists on determining the work needed or it is beyond your capacity.

Like most tractors, TYM sells to independent dealers who may or may not provide service. To my knowledge TYM-USA does not provide service, but doest stock parts that dealers can purchase. Knock on wood that I haven't had an issue I couldn't fix. If you don't have at least 3 dealers who can provide service within an hour drive, I think I'd look at other brands.

 

[TYMinColton]

I hear that. I hope that company in ME will step up to the plate. It looks like they have deep pockets. Time will tell. Looks like a good opportunity for a young tech to move up there and lead a strong service dept. I have spoke with the owner. Young very helpful guy. Lots of tractors used in Maine. Eya

Are they also going to carry Branson? TYM recently bought Kukje and owns Branson. They're reported going to keep the branson and TYM lines separate, but they'll share parts and engines. The merger makes TYM the second largest tractor manufacturer in South Korea so I'm told. I think this means they're here to stay, but time will tell.

 

[joeyd]

I loved my TYM warranty, never had to use it!!!

 

[Gregster613]

Same statement from me as Joed; had what I thought was a good warranty when I bought and I never had the need to test it. Good thing too as dealer support in the Pacific area is scant, if even existent. That's the thing that bothers me the most, if ever want or need a part that can't be substituted locally - kind of in big trouble. Now with this dumb pandemic going on it's quite a bit harder to even get someone on the phone for a question. Big bummer!!

 

[TYMinColton]

Jordan's Tractor in Idaho has been my go to for years when local dealers dried up. They've always been willing to help me diagnose over the phone and seem to have most parts for TYM tractors in stock. Highly recommended.

 

[Gregster613]

Thanks for that post of info TYMinColton; although I sent them a parts request for a replacement loader valve (via the computer) and haven't gotten any response to that I probably should give them a telephone call. I'll try that in the next few days and see if it gets through.
Trying to find an adequate (bolt-in and go) replacement valve is proving very difficult. Once you get into hydraulics all the various definitions get quite confusing. Port sizes, thread types, pump pressure, connection styles, etc., etc. My old valve still works but is getting more and more difficult to operate every day.
For some reason the float/quick dump part of the valve slips off the end of the spool so I took it completely out and valve operates but it's just not right and I want to completely replace the valve.
And yes all the little balls are in place, holding the spring assembly intact. The whole unit slips off the very end of the spool. Finding a valve of the same exact style seems to be quite hard. You'd think it'd be easy - it's a Nimco valve but research gets confusing quite fast! Most replacement valve are one-piece with the joystick connected directly to the valve itself; no cables at all. That will take a large chunk of redesigning to fit into place and work correctly. I'm not sure I'm up to doing all of that. It's an on-going project as I am working with the tractor/loader almost daily, so I don't want to have it down for a long while whilst I try to re-design. I'd rather just get a bolt-on replacement and spend a few hours exchanging it and be back to like new.

 

[tonystep]

Like most tractors, TYM sells to independent dealers who may or may not provide service. To my knowledge TYM-USA does not provide service, but doest stock parts that dealers can purchase. Knock on wood that I haven't had an issue I couldn't fix. If you don't have at least 3 dealers who can provide service within an hour drive, I think I'd look at other brands.

I just purchased a TYM T554 from the dealer in Maine. I live 4 hrs away from that dealer and there are no TYM dealers near me except in Canada and currently the border is closed so.... I looked at some other other power equipment dealers in my area and found at least 2 that claim on their website they service brands they do not sell. I'm not worried about getting parts shipped but do need diesel mechanics to diagnose and do any required work. I guess I just don't anticipate that nobody would be willing to take my money to service my machine and if it is a warranty repair I believe TYM is putting it's best foot forward to gain market share. They would npt be spending big bucks to sell a few tractors then have everyone complain about warranty problems and ruin their attempt to get into the market. Not good business sense and while largely unknown in the states TYM is a large and seasoned tractor manufacturer.