buickanddeere
Super Member
Experience here is that a majority of equipment problems and dealer relation problems are operator caused rather than design problems .
Ugh...I'm so sick of John deere...need help
- Thread starter yukonhunter
- Start date
- Views: 112520
Experience here is that a majority of equipment problems and dealer relation problems are operator caused rather than design problems .
crazyal
Super Member
Back in 2010 I ended up with Kubota because the Deere dealers wouldn't give me the time of day. When I walked in and asked about 30hp to 60hp tractors the salesman pointed to a spot in the yard where some were and then went back to puttering on what he was doing. At first I figured he was in the middle of something and would go out in a couple minutes when he was at a place he could stop so I went out to look at them. After about a half hour and nobody came out to answer questions I went back in. After being directed to go to the Deere website to find answers I left. As I was leaving a farmer walked in and was treated like an old friend. Seams that $30k for a tractor wasn't enough to bother with.
Kioti at the time was just as bad as they knew nothing of their products and the brand seamed to jump from dealer to dealer, it's much better now. This spring I bought a Deere X500 from Deere dealer. They didn't deal with large equipment and were totally the opposite of my first experience. They gladly answered questions over the phone and then while there let me try a couple different models while listening to what my uses were for it. Since I had already done my homework he quickly skipped the mowers that wouldn't fit my needs so he could focus on the differences between models that would. He knew I was there to look a a year old used X500 but wanted to make sure I understood the differences so I didn't pass on something that I would want. It wasn't like he was trying to sell me something more than I wanted or push a new mower over a used one. The difference was I was now a customer looking at higher end equipment where as before I was just someone looking at little tractors at a dealer who made their money selling large equipment to farmers.
It sucks that you're having problems. A coworker had a problem with his Kubota. It was self induced. He got hay into the fuel tank and had engine issues. The dealer was slow to work on his tractor, had it over a month before looking at it and then gave him the "we couldn't find anything wrong with it line". The second time he brought it back they finally fixed it but it took a good 3 weeks (most of which was just sitting there). That was almost 2 months in the middle of summer for a tractor that was bought so he could offer a brush hogging service. The dealer didn't seam to care one bit. This was the summer before I bought my Kubota. Needless to say I didn't even bother with them.
Every company makes a dud now and then. Sometimes it's just one tractor, sometimes it's a particular model. It happens. The companies count on the dealers to make it right and deal with the customers. It's the same with car companies. It's amazing just how badly a dealer can make a bad situation a lot worse. In a company's eyes they want the customer to tell the dealer their problems and dislikes and for the dealers to pass along the issues the dealers think are real. All to often things fall apart. It helps if you can find a dealer that specializes, at east in part, in selling what you are buying. Even then there's no guarantee that your dealer will make things right in a timely fashion.
Kioti at the time was just as bad as they knew nothing of their products and the brand seamed to jump from dealer to dealer, it's much better now. This spring I bought a Deere X500 from Deere dealer. They didn't deal with large equipment and were totally the opposite of my first experience. They gladly answered questions over the phone and then while there let me try a couple different models while listening to what my uses were for it. Since I had already done my homework he quickly skipped the mowers that wouldn't fit my needs so he could focus on the differences between models that would. He knew I was there to look a a year old used X500 but wanted to make sure I understood the differences so I didn't pass on something that I would want. It wasn't like he was trying to sell me something more than I wanted or push a new mower over a used one. The difference was I was now a customer looking at higher end equipment where as before I was just someone looking at little tractors at a dealer who made their money selling large equipment to farmers.
It sucks that you're having problems. A coworker had a problem with his Kubota. It was self induced. He got hay into the fuel tank and had engine issues. The dealer was slow to work on his tractor, had it over a month before looking at it and then gave him the "we couldn't find anything wrong with it line". The second time he brought it back they finally fixed it but it took a good 3 weeks (most of which was just sitting there). That was almost 2 months in the middle of summer for a tractor that was bought so he could offer a brush hogging service. The dealer didn't seam to care one bit. This was the summer before I bought my Kubota. Needless to say I didn't even bother with them.
Every company makes a dud now and then. Sometimes it's just one tractor, sometimes it's a particular model. It happens. The companies count on the dealers to make it right and deal with the customers. It's the same with car companies. It's amazing just how badly a dealer can make a bad situation a lot worse. In a company's eyes they want the customer to tell the dealer their problems and dislikes and for the dealers to pass along the issues the dealers think are real. All to often things fall apart. It helps if you can find a dealer that specializes, at east in part, in selling what you are buying. Even then there's no guarantee that your dealer will make things right in a timely fashion.
kthompson
Elite Member
- Joined
- Sep 12, 2008
- Messages
- 3,509
- Location
- South Carolina
- Tractor
- Kubotas B2710, M6800, L6060 cab, Volvo EC excavator, 2 ZTRs and various implements.
There is no excuse in the way some companies and dealers act. By now I would follow the attorney advice. But in fairness to any dealer when things are hopping they can not keep up. If they do they are way over staffed. Same with lawn mower dealers.
My brother in law just bought a 4 series JD a lot due to my recommendation of the JD brand and it was amazing the difference he found between two dealers on price and attitude. If memory is correct the one he that was at least $4,000 higher was a chain but he is in Texas like 80 miles from San Antonio and same from Austin I think.
JD dealer nearest to me to me has been rude and no time for me on two possible sales and well never get me back, traveled about an hour to next dealership and once I GOT their attention have been great. But that took an email about my first trip but they did give me a call and no excuse for that and we are sorry. Have been great since.
My brother in law just bought a 4 series JD a lot due to my recommendation of the JD brand and it was amazing the difference he found between two dealers on price and attitude. If memory is correct the one he that was at least $4,000 higher was a chain but he is in Texas like 80 miles from San Antonio and same from Austin I think.
JD dealer nearest to me to me has been rude and no time for me on two possible sales and well never get me back, traveled about an hour to next dealership and once I GOT their attention have been great. But that took an email about my first trip but they did give me a call and no excuse for that and we are sorry. Have been great since.
buickanddeere
Super Member
I don't know who these people are that are snubbed by Deere Dealerships. I have been in Exeter, Blyth, walkerton, Listowel and Elmira. All have made a point of assisting and being pleaseant .
jeff9366
Super Star Member
- Joined
- Jan 14, 2011
- Messages
- 12,777
- Tractor
- Kubota Tractor Loader L3560 HST+ ~~~~~~~~~~~~~ 3,700 pounds bare tractor, 5,400 pounds operating weight, 37 horsepower
As a retired small business owner I agree with buickanddeere. I would like to hear Deere's side.
Were I an attorney, I would want at least $4,000 retainer after the first meeting.
rustyshakelford
Veteran Member
Maybe y'all should look into the Deere 5 series then. I'm on my 3rd tractor in 2.5 years and still have brake issues. I can assure you I can properly operate a brake pedal and when it goes to the floor without stopping, that's not an operator issue. Brand new tractor with 2 hrs on it and a radiator full of oil isn't an operator issue either.
I can see where your thought process is but having to be on the other side is a terrible position. My new 100hp has brake issues too. I was assured that moving up from a 55hp to a 100 hp would get me a problem free tractor. Well it hasn't. Deere isn't what they used to be.
Brett
murph1
Gold Member
Deere is far from a small business. Maybe you call deere and ask them? How else will you hear their side?
Kyle_in_Tex
Super Star Member
Our 5420 and 4310 have been great tractors.
ProjectKing
Platinum Member
- Joined
- Sep 16, 2015
- Messages
- 823
- Location
- USA
- Tractor
- Kubota L3830 FEL, Kubota L3301 FEL/BH, Ford Golden Jubilee, Honda Foreman 450ES, Polaris Ranger 400, Kubota ZD326, etc, etc
Ain't that the truth! Deere has become the General Motors of farm equipment. Shove it out the door to the customer. Some of its junk some of its good. Once in the customers hands it's their problem and their fault!!
OP
yukonhunter
Silver Member
- Joined
- Oct 15, 2013
- Messages
- 178
- Location
- leroy ny
- Tractor
- John deere 5100m, mf1643 cab and kubota bx2370woods bb720x land pride disc and reverse tiller
Operator issue? How can I make the machine have hydraulics that need to be replaced with 150hrs on it? Then deere came out and finally admits that the series have been having this problem and they need to order this new upgrade kit....sometimes people that would blame the customer in a case like this in a forum makes me think that person owns a dealership and would blame his customers the same way....deere has already admitted the fault is definitely theirs, but still does nothing for me as far as trying to make me happy. I have been months without a tractor