Warranty Listings

[WVBill]

I was thinking the same as Charlie.

For Kubotas, since Steve Carver is an active, contributing member of TBN and can certainly see the value in publishing such things as Warranty recall notices and (the equivalent of Automobile) Technical Service Bulletins, I wonder if Steve would be willing to post that information on his Carverequipment.com web page.

How 'bout it Steve?

 

[Steve_Carver]

Value in publishing such things as Warranty recall notices and Technical Service Bulletins, I wonder if Steve would be willing to post that information on his Carverequipment.com web page. How 'bout it Steve?

Good morning,
Thanks for the note and opportunity.
I give that some consideration.

We make a 100% effort to keep our customers alerted immediately when we have an important service issue. Warranty or not.

I think it will always be the mfg. responsibility to offer the leadership here. I know that Kubota really makes the best effort in the area of consideration compared to any others we've seen in our business history.

They, like all the others, are not going to be too quick "to hang out dirty laundry" for the hungry competition to exploit and exaggerate.

We'll help any of you whenever possible.
Best wishes for a fine weekend.

We got a GREAT sale going on.... look at ...
http://www.carverequipment.com/used_cool_seasons.htm

 

[BobT]

Hi Steve,

Thanks for the kind offer to keep people updated --- as you always do.

I just saw the Kubota 2000 Service Bulletin book, and it is about 200 pages. To put them up for the past 10 years would equal 2,000 pages of data. They would all have to be converetd to PDF format. Lots of work and it would cost a lot.

I personally think that the manufacturers are the ones, like Steve said, to put them up on their own web sites if they want them to be generally available. Some auto makers do it (Audi for example). It is highly unlikely they would agree to let a third party take on responsibility for posting such bulletins. Without their explicit permission, I wouldn't do it, here or anywhere else.

Just my .o2 cents.

BobT.
A Indiana Boy

 

[Muhammad]

A helpful dealer was kind enough to send me some more information about the service bulletins for Kubota...

The basic info, as I understand it...

There are a couple hundred pages of service bulletins per year for Kubota tractors... meaning the 25 years of service bulletins would equal about 5,000 pages. Probably not realistic to deal with if you're not a manufacturer.

To complicate things, the system these are stored on is, as I understand it, a proprietary system and the data cannot be exported to another digital form, like text, or something... they would have to be scanned and put in some digital form to be presentable online.

The bulletins are organized by date (not model) and a lot of organization would be needed to get them into some format that would be easy to use for users, and organized by model.

With that said, dealers would also benefit from such a service; not just buyers and owners.

That's a basic summary of the information I have so far... we would be interested in possibly offering the past year or two of bulletins here on TractorByNet.com (and update with future bulletins), but take 200 bulletins x 3 major manufacturers x 2 years = 1200 pages of bulletins to organize, and that's just for a couple of years of bulletins, and ongoing conversion of new bulletins would be needed.

Perhaps early next month I will get a chance to look into this more... perhaps contact a couple of the major manufacturers to hear their thoughts.

Possible? Sure, anything is possible.
Probable? I wouldn't say that, yet. /w3tcompact/icons/wink.gif

 

[tralderman]

Kubota notifies registered owners directly with recalls and safety upgrades. Our service manager sends a letter notifying our customers if there is a Service Update on their specific machine. If your dealership is not doing this I would suggest a polite phone call to request it.

 

[Pks]

What would be the best course of action to take for those people who purchased used tractors? How could they become a registered owner so that Kubota could notify "...registered owners directly with recalls and safety upgrades."

 

[Snell]

I would recommend stopping by your local dealer and letting them know what make and model you have. Many dealers have a database of all the tractors they have sold and/or worked on so that when an issue comes up, you can be notified. I think you will find most dealers will be very willing to work with you.

 

[Pks]

Will that information get sent to Kubota? Will that information be available to all the dealers within the Kubota computer network?

If someone were to provide this information, would the dealer then be able to contact Kubota to see what warranty work had been performed?

With these questions, I'm trying to learn how the information flows in the Kubota/Dealership systems. I can take my car into any Chrysler/Jeep dealer and they can pull up the entire history of the car (as long as the work was done by a Chrysler Dealership). Can this be done with our tractors?

If I sound like I'm being a pain, then I appologize. It's my nature, and my job, to look for details like this.

Peter

 

[Snell]

Kubota has front line technology when it comes to tractors... unfortunatly (or maybe I should say it is a good thing), they spend more time on their tractors then their computer systems. At this point, there is no nationwide tracking on all service performed but as of recently, there is a system for checking original owners on model/seriel number so if you move across the country and your tractor is still under warranty, the dealer can pull that information up. Buying used is a different story. If you bought from a Kubota dealer and the dealer had it on floorplan, then Kubota will register the change in ownership. If not, then it is up to you to work with the local dealer. Slowly but steadily it appears Kubota is working up to the point of getting itself computerized nationwide like the system many car manufacturers have but I don't expect to see it in the near future. Hope the information helps.