I Just talked to the support rep again and this has been escalated out to the field rep. Apparantly there's some concern about this and why it took 2 weeks for the dealer to inform me of this "policy". So far in seems like NH is on top of this and being pretty responsive. We'll see.
Warranty Work
- Thread starter NH55
- Start date
- Views: 6984
I take back what I said. I talked to support again and they agreed it was too long since they heard anything back from whoever they escalated this to. They are going to issue a reminder to whoever is looking at this. It's now going on 3 weeks and I am really starting to get annoyed. I suspect if I was 3 weeks behind in my payments NH would pay attention.
KYTurkey
Member
I'm afraid that I might be going down the same road with my mower repair. I called them the day it happened (a week ago last Friday) and they assured me that they'd be out early the following week to fix it. They hadn't shown up by last Friday so I called to ask where things were. Turns out they were in my area on Thursday, but the part didn't come in until Friday so they'll be out early this week to fix it. /forums/images/graemlins/confused.gif Well, here it is late Tuesday afternoon and nary a word from them yet. Meanwhile, the grass gets taller and taller.... /forums/images/graemlins/shocked.gif I haven't given up hope yet, though!
MikePA
Super Moderator
<font color="blue"> I suspect if I was 3 weeks behind in my payments NH would pay attention. </font>
The finance area of NH would pay attention real quick. This has been discussed before. Withholding payments you're obligated to make is not a good idea. Perhaps you were just kidding, but in case someone else is reading this and thinks it'd be a good way to get a problem fixed faster....it's not. All you'll create is another problem.
The finance area of NH would pay attention real quick. This has been discussed before. Withholding payments you're obligated to make is not a good idea. Perhaps you were just kidding, but in case someone else is reading this and thinks it'd be a good way to get a problem fixed faster....it's not. All you'll create is another problem.
spencer200
Platinum Member
- Joined
- Feb 4, 2002
- Messages
- 994
Yeah the finance arm starts paying attention at about 39 days at the end of 60 they start sending the truck never mind 3 months.
Here's the latest :
I talked to the area rep yesterday. His advice was to take the tractor to another dealer. He was completely on the side of the dealer and wanted no part of making me happy or doing what was in the best interest of New Holland. I imagine he deals with them all the time and wanted to stand behind them on this issue. His first comment to me was that you HAD to take the tractor to the selling dealer for warranty work. I read him the warranty info I had which stated the opposite. It was downhill from there.
I also talked to the selling dealer and he is pursuing this from their end. I hope to hear from them today.
I am also starting the process of contacting the state's attorney general and local consumer advocate.
Hopefully one of these avenues will resolve this -- it's 3 weeks today since I brought it in.
I talked to the area rep yesterday. His advice was to take the tractor to another dealer. He was completely on the side of the dealer and wanted no part of making me happy or doing what was in the best interest of New Holland. I imagine he deals with them all the time and wanted to stand behind them on this issue. His first comment to me was that you HAD to take the tractor to the selling dealer for warranty work. I read him the warranty info I had which stated the opposite. It was downhill from there.
I also talked to the selling dealer and he is pursuing this from their end. I hope to hear from them today.
I am also starting the process of contacting the state's attorney general and local consumer advocate.
Hopefully one of these avenues will resolve this -- it's 3 weeks today since I brought it in.
kensfarm
Veteran Member
"He was completely on the side of the dealer and wanted no part of making me happy"
Time to call NH corporate.. let them know what the area rep did.. if they won't fix the problem.. let them know they can have the whole tractor back and you want a refund.
W/ FedEx & other next-day delivery services.. parts should only be a 2-3 day delay.. 7-10 days is not acceptable.. and is just a excuse for poor customer service.
Time to call NH corporate.. let them know what the area rep did.. if they won't fix the problem.. let them know they can have the whole tractor back and you want a refund.
W/ FedEx & other next-day delivery services.. parts should only be a 2-3 day delay.. 7-10 days is not acceptable.. and is just a excuse for poor customer service.
JerryG
Super Member
You at least need to to speak to his boss. Keep going up the chain until you get to someone that doesn't want to put up with it. If you raise enough stink, it will get taken care of.
NoahCount
New member
Looks like you've already done everything you should have had to do to get decent service.
I've been looking at tractors for a year and read a LOT of posts on this site (thanks a whole heap, guys, you've all helped me more than any of you could possibly know) and just bought a TC33DA w/6' rear discharge MMM, and 14la FEL, I understand you may be dealing with a localized problem, but it looks like I may have made a $20,000+ big blue mistake if the company is giving you this kind of run-around. /forums/images/graemlins/mad.gif
I've been looking at tractors for a year and read a LOT of posts on this site (thanks a whole heap, guys, you've all helped me more than any of you could possibly know) and just bought a TC33DA w/6' rear discharge MMM, and 14la FEL, I understand you may be dealing with a localized problem, but it looks like I may have made a $20,000+ big blue mistake if the company is giving you this kind of run-around. /forums/images/graemlins/mad.gif
