Are you sure about that? I have some friends and family who would argue that.
What a nightmare, please read.
- Thread starter IH782
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Are you sure about that? I have some friends and family who would argue that.
Snowback
Platinum Member
In my opinion, only the OP has a legitimate gripe about Mahindra not calling him back immediately. With all due respect, from a practical standpoint the tractor appears to be on track to be fixed in roughly the time frame they told him from the get go. Nothing to see here save for a legitimate and hopefully temporary pain in the rear for IH782. Was this an immediate repair? No. Is this the end of the world? No. Should we all get brand new tractors when a failure occurs? Nice thought, but of course not. The lesson for MUSA here is that there are some customers who desire and need far more frequent and detailed communication even when things might be progressing to plan. Perhaps they can work on returning messages more promptly.
Sorry IH782 for your inconvenience. Bad stuff sometimes happens and it's never fun when it happens to you. Sounds like the machine had been working out well beforehand and I hope your repaired machine works great for many years to come and makes you a ton of money! I have personally had bullet proof reliability and exceptional dealer and corporate level support from Mahindra since 2012 and through two machines. I hope you regain that confidence in them once they prove it.
As for all those who are chasing Quasimodo, (MUSA), with pitchforks - go grab a beer and chill out! Mahindra has sold a Badzillion 2538HSTs over the last 9 months and perhaps a few few of them will have issues. JUST like any other brand. I have great confidence that Mahindra will continue to build and source great products that work well based on people's needs. Brand bashing is just silly in my opinion. Facts are important, and if you read through this whole thread carefully I think we can all agree that this one looks fairly reasonable on the whole. (Except for IH782 - I feel your pain and you're allowed to make the face below at least until your machine is back on the trailer... Everyone else needs to refrain.)
Sorry IH782 for your inconvenience. Bad stuff sometimes happens and it's never fun when it happens to you. Sounds like the machine had been working out well beforehand and I hope your repaired machine works great for many years to come and makes you a ton of money! I have personally had bullet proof reliability and exceptional dealer and corporate level support from Mahindra since 2012 and through two machines. I hope you regain that confidence in them once they prove it.
As for all those who are chasing Quasimodo, (MUSA), with pitchforks - go grab a beer and chill out! Mahindra has sold a Badzillion 2538HSTs over the last 9 months and perhaps a few few of them will have issues. JUST like any other brand. I have great confidence that Mahindra will continue to build and source great products that work well based on people's needs. Brand bashing is just silly in my opinion. Facts are important, and if you read through this whole thread carefully I think we can all agree that this one looks fairly reasonable on the whole. (Except for IH782 - I feel your pain and you're allowed to make the face below at least until your machine is back on the trailer... Everyone else needs to refrain.)
lilranch2001
Super Member
- Joined
- Nov 25, 2009
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- 6,236
- Tractor
- Bobcat CT 235
I have not railed against mahandra so far but your post has caused me to respond.....
If they have sold a bazillion as you have stated then shame on them for not having at least one spare in the USA
I have always thought mahandra seemed to be a good unit, but when I was purchasing the had recently had 3 different dealers in the area fold up, so I decided to go a different route( then bobcat got out of the business
)
If they have sold a bazillion as you have stated then shame on them for not having at least one spare in the USA
I have always thought mahandra seemed to be a good unit, but when I was purchasing the had recently had 3 different dealers in the area fold up, so I decided to go a different route( then bobcat got out of the business
)
Snowback
Platinum Member
I have not railed against mahandra so far but your post has caused me to respond.....
If they have sold a bazillion as you have stated then shame on them for not having at least one spare in the USA
I have always thought mahandra seemed to be a good unit, but when I was purchasing the had recently had 3 different dealers in the area fold up, so I decided to go a different route( then bobcat got out of the business
Well - I respect your opinion, but I disagree. By your logic, Toyota is horrible and going to fold up because I have been waiting on my '11 Sienna recalled passenger airbag for two months? Nah. (And there are at least two Badzillion of those out there, and many new ones on lots all over the country...) Yet I don't bash Toyota. It's the best van we've had even if we should not use the passenger seat for the time being. This is life and we live in a real world. Maybe I'm a little old school and have run a few businesses where things don't always go right. (I still wish MUSA would give a call back, but that is my only input.)
If we collectively demanded the heads of manufacturers or dealers who have had isolated supply chain or logistics challenges, then EVERY company in the world would be out of business. The thing with the internet is that negative things get amplified a hundred fold, and positive things largely go unnoticed. And when positive things are noticed, people are accused of being "fanboys and girls".
The internet is sometimes are dark place and I just prefer to be positive if at all possible. I just try to help everyone solve problems, not just raise ****. Have a nice day! And apologies for offending or working anyone up.
Kubota 2350
Platinum Member
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- Aug 15, 2009
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- Michigan, In The Thumb
- Tractor
- 2016 JD 3046R Cab ...................... Mower: 2016 Scag Tiger Cat II ZTM
My JD dealer is great, anything I had done to my 4310 was done quick and done right.
That's why I stayed with Deere when I bought my new 3046 cab model.
Maybe your friends dealer just don't get it.
dickfoster
Elite Member
At first I thought that was Hillary. Now that was a nightmare.DavesTractor
Elite Member
So think about this. Kubota treated you perfectly. And yet you still changed brands. Ponder on that for a minute. We all say how important service is, yet there are a lot of examples where someone tried a new brand, had issues and then states how wonderful their old JD, NW, Kubota was, how it is still going strong after 8000 hours, how parts always arrived next day, and the only repair was a headlight bulb. And then they change brands. It always mystifies me. Whatever the brand you came from or went to, I would think if life was so good with a certain brand, why change? That sort of service ought to buy loyalty unless of course the price went up double or some ridiculous amount.
Not pointing this at you only IH782, it's more of a philosophical question. I think there should be some brand fans and loyalty if a brand really, really does you well. Just a thought.
dickfoster
Elite Member
Agreed. If you were treated decent then changing horses in mid stream is just looking for trouble and any ill treatment you get, you have coming.
Actually he was very happy with his dealership but not happy with deere.
With my family members I can not comment weather the dealership could have made a difference or not due to distance and travel circles, we don't get to talk on a daily basis. So much is after the fact conversation weather it be online with e-mail or a phone call for advice or even in conversation at a holiday meal or get together.
My friend stuck it out with his Deere until he saw what we got when I purchased the Kioti and he spent some time in the seat working it. Now he sold his JD and got himself a Kioti .