What a nightmare, please read.

[ArlyA]

We are not considering the tractor brand this thread is speaking of. Nonetheless, when I read that Kubota took care of a customer like this, maybe we should?? (we're looking at JD because its a nearby dealership with a good reputation)

2 years ago we had Kubota B2650 with a valve stuck in the on position for the brake in the PTO, it had 60 hrs on it. Kubota gave us the CHOICE of a replacement machine or a 6 year 3500 hr BUMPER TO BUMPER warranty. We took the warranty. It was diagnosed, parts next day aired, split, fixed and ready to go in just over a week.

 

[lilranch2001]

Very doubtful.
Deere will stand behind their customers.

I do not remember the details exactly except for the fact one of the smaller model deeres had a tranny or rear end go bad in quite a few units right as they went out of warranty and I never heard that any of them got any satisfaction, and repairs were thousands out of the owners pockets
There was a thread on here 4-5 years ago

 

[Kubota 2350]

You spend your money, and you take your chances.
My money is with Deere, or Kubota.

You can get a bad one from any brand, but the 2 above will take care of their customers in a descent amount of time.

I went with Deere because the're big where I live, and the dealership is great.

 

[coobie]

Very doubtful.
Deere will stand behind their customers.

Now thats funny.

 

[Industrial Toys]

We bought a new JD 6200 in the Late 90s. We should have bought the fancy tranny but opted for the syncro. The gears would not shift worth a crap from day one. My Dad was touring the Manheim factory and mentioned it to them. They knew nothing of it. They went out to the yard and got such a machine. Would you believe, that tractor had the same problem.

They had new gears cut and shipped to our dealer who installed them. It made things better, but that tranny was always a POS.

Last year I spent eleven or so grand putting an older tranny in there of the better type. The tractor only had two thousand hours.

This whole thing left a bad taste in my mouth, despite their efforts. They were the ones, that despite many, many years of building tractors, got the design of this thing very wrong. And all we were offered was another poor quality solution. I likely won't ever buy another Deere. They had their chance and blew it.

 

[jlgurr]

John Deere is green so they are not so visible after the grass grows up around them dead in the field. :laughing:

 

[IH782]

*Update*

Again, left a message with the customer service manager in Texas. It's been 10 days and 7 or 8 messages ( can't remember at this point) since she said she would call me back. I also got the cell phone number to a "regional" person yesterday. (Don't ask for their number.)

The dealer sent a message yesterday to the regional service rep about opening the trans. Haven't heard from them. Didn't get a chance to call the dealer.

 

[IH782]

If I understood the OP correctly, I think he is calling because MUSA won't let his dealer open the pump and inspect it. Therefore he is trying ensure that his tractor is properly fixed or replaced.

You got it.

 

[94BULLITT]

Find out when the Mahindra rep visits your dealer and be there.

 

[mike69440]

Re: What a nightmare, please read.new tractor

Hard to argue with that line of reasoning. We have swapped out a tractor or two over the years when a part (or a fix) was not available promptly. Giving a loaner buys you a little time.

Even if Mahindra asked for an hourly compensation for what hours customer had on the tractor, a replacement tractor should have been forthcoming quickly after it was determined that the tractor could not be but back into sercice in a reasonable timeframe, especially considering you are a commercial customer.
The problem tractor should have been shipped to Houston Corporated for failure analysis.
No doing so shows little commitment to customer services or quality improvement.
Fortunately, I have had only one experience with warrantee work on my Mahindra, resolved to my satisfaction. However, this was through the efforts and goodwill of the dealer and assistance of a few individuals at regional and corporate level.
Corporte policy and std. operating procedure wise, I think attending to warantee work to satisfy their customers is not Mahindra's highest priority.