What if the dealer won't or can't fix a problem?

[lostinMW]

Traded my 2001 BX2200 and mower in for a new BX2360 and 60"MMM in October. Almost since new the mower has
made a high-pitched noise at 2400 RPM and above. Seems to be coming from the gear case.
Here is a video of the problem -

Finally, it got to the point it was just getting on my nerves and needed to be looked at.
Dropped it off at the dealer, explained the problem and cranked it up for them. They were actually about to say " they all do that" before I shot down that argument.
They kept it for a week and didn't fix anything. Head of the shop said" there's a 2 year warranty so let's wait and see what happens."
All the way home, I'm thinking " there's no way I'll let this go on for 2 years."
As I see it, I have 2 options. 1.) Sell the mower and get a RFM. 2.) Trade tractor and mower in on another brand.
I'm actually leaning toward #2 because if I can't depend on the dealer to fix a small thing under warranty, how can I have any confidence in him to take care of anything else?
I do know that I will not spend another dime with them.
I am curious as to what would you do?
Thanks

 

[Herkypilot]

You have confirmed this issue is exclusive to your tractor and haven't heard it on a similar tractor?

 

[lostinMW]

I know of 2 other like machines in my area without this noise. The BX2200 and mower that I had for 12 years did not have this noise. The mowers have all had a solid rumble.

 

[murphy1244]

The Kubota posters always talk about dealer network so try another dealer. Is this the one you bought in the estate sale?

 

[kcender]

Video won't play for me,says it is private.

 

[DT86]

Video won't play for me,says it is private.

X2, I wondered if it was because I'm on my phone.

 

[BigMike50]

Same here. Maybe he got cold feet and doesn't want it to be viewed anymore

 

[KennyV]

I suspect he didn't want anyone "Not" hearing what he 'thinks' he is hearing....

I can Not imagine taking something into any dealer and saying... I hear something But I don't know what it is Or where the sound is coming from...
If it has an audible sound, It is Not very hard to isolate the source...

 

[94BULLITT]

I cant see the video either.

You could have a bad bearing in the deck. It should be quiet.

 

[lostinMW]

Sorry about the video. It should be public now