What would you do? 2540-several major problems - dealer issues?

Aaron0187 · Jun 17, 2020

I purchased a used 2016 2540 with <500hrs on it a few months back. It was at the dealer for a transmission issue that turned out to be a casting defect(?) so Mahindra had replaced the whole trans, meanwhile the original owner traded it for something bigger.

First time mowing down a steep hill it jumped out of gear and went to neutral. I assumed I must not have gotten the shifter in all the way, because it didnt do it again.
After approx. 2 weeks, It jumped out of gear again. Upon returning home I was getting air in the hydraulics, causing no steering or loader randomly. So i parked it of course.
My local dealer is unable to find workers, so it took approx 2 weeks for it to be picked up. The driver who came to get it told me he was quitting once he returned due to being there 15+years and horrible pay. After several more weeks, I started calling and was told "they dont have a hill there that will make it jump out of gear". Also they had no idea about the air in the hydraulics. First time they had heard of it, etc.
I mentioned leaking quick-connect fittings, they told me that was most likely it and told me to replace the o-rings because that wouldnt be under warranty anyway. Fair enough.

They then said they had ~6hrs in it already, only 1 mechanic between 2 dealerships because everyone refused to come back off unemployment, 2 others they hired got caught stealing, and had 20+ tractors ahead of mine at both dealers and for me to take it back home and just make sure I was the only one to run it and they would call when they had time to tear it down and find the issue (shims?) because that job is 12+hrs I guess.
He(mechanic) mentioned that since the warranty is nearly up that he would 'leave the ticket open' so I would not be billed for the trans issues.
He also said he would NOT be at my local dealer for "several more weeks" to start work on the 20+ tractors waiting there since he was so backed up where he usually works.
Also said if i needed parts, there would be "atleast 3-4 week wait due to virus slowing things down in Texas, then we would have to get it on the schedule again which could be several more weeks".

So after another few days they dropped it back off, i replaced the loader connect o-rings and cured the drips. Loader seems weak, wont come close to even lifting the front of the tractor off the ground or a full bucket of dirt, but i could deal as long as i could just mow until they get it back in there.
Was nearly done mowing today on a slight hill going across the hill in 4wd and felt a snap. Instant gear oil all over the place from the left front. Seems axle is broke, or the whole housing. I nursed it back to the house with it trying to lock up and the tire trying to pull out of the housing.
Its now a big red yard ornament once again. Iam obviously calling the dealer as soon as they open (hours are random, since they dont even have sales or office people apparently now)

What would you all do in this situation? What even can be done? Is there a tractor loaner/rental deal or anything? The mechanic I spoke to seemed sincere, but I cant go without a tractor for who knows how long. Also if this thing runs out of warranty and keeps having catastrophic failures, I wont be able to fix it at this pace. Something is not right.
I mow probably 10+ acres on my main property, another 5 every other week a mile away, and was wanting to set this thing up for firewood since I need to start gathering. Can't go without a tractor.
I love the tractor when it works, so dont think iam bashing Mahindra or anything. Iam thinking maybe it had a horrible life before I got it or maybe just random QC issues? All ive done is mow, and move a few buckets of dirt in the limited time ive had it.
Curious what everyones input is, or any suggestions.
Thanks

Roadworthy · Jun 17, 2020

Go back to using the Mitsubishi for everything you can. All you can do is hope Mahindra will take pity on you and fix your tractor - if and when they get a dealer with a mechanic near you. Since they replaced the transmission you may have a little additional time on that but you may be stuck with the front axle thing. Whatever it is, rest assured you'll need parts. Mahindra is usually a solid tractor. You seem to have been blessed with a lemon. Do they have lemon laws in your state?

jb1390 · Jun 17, 2020

Aaron0187 said:
I purchased a used 2016 2540 with <500hrs on it a few months back. It was at the dealer for a transmission issue that turned out to be a casting defect(?) so Mahindra had replaced the whole trans, meanwhile the original owner traded it for something bigger.

First time mowing down a steep hill it jumped out of gear and went to neutral. I assumed I must not have gotten the shifter in all the way, because it didnt do it again.
After approx. 2 weeks, It jumped out of gear again. Upon returning home I was getting air in the hydraulics, causing no steering or loader randomly. So i parked it of course.
My local dealer is unable to find workers, so it took approx 2 weeks for it to be picked up. The driver who came to get it told me he was quitting once he returned due to being there 15+years and horrible pay. After several more weeks, I started calling and was told "they dont have a hill there that will make it jump out of gear". Also they had no idea about the air in the hydraulics. First time they had heard of it, etc.
I mentioned leaking quick-connect fittings, they told me that was most likely it and told me to replace the o-rings because that wouldnt be under warranty anyway. Fair enough.

They then said they had ~6hrs in it already, only 1 mechanic between 2 dealerships because everyone refused to come back off unemployment, 2 others they hired got caught stealing, and had 20+ tractors ahead of mine at both dealers and for me to take it back home and just make sure I was the only one to run it and they would call when they had time to tear it down and find the issue (shims?) because that job is 12+hrs I guess.
He(mechanic) mentioned that since the warranty is nearly up that he would 'leave the ticket open' so I would not be billed for the trans issues.
He also said he would NOT be at my local dealer for "several more weeks" to start work on the 20+ tractors waiting there since he was so backed up where he usually works.
Also said if i needed parts, there would be "atleast 3-4 week wait due to virus slowing things down in Texas, then we would have to get it on the schedule again which could be several more weeks".

So after another few days they dropped it back off, i replaced the loader connect o-rings and cured the drips. Loader seems weak, wont come close to even lifting the front of the tractor off the ground or a full bucket of dirt, but i could deal as long as i could just mow until they get it back in there.
Was nearly done mowing today on a slight hill going across the hill in 4wd and felt a snap. Instant gear oil all over the place from the left front. Seems axle is broke, or the whole housing. I nursed it back to the house with it trying to lock up and the tire trying to pull out of the housing.
Its now a big red yard ornament once again. Iam obviously calling the dealer as soon as they open (hours are random, since they dont even have sales or office people apparently now)

What would you all do in this situation? What even can be done? Is there a tractor loaner/rental deal or anything? The mechanic I spoke to seemed sincere, but I cant go without a tractor for who knows how long. Also if this thing runs out of warranty and keeps having catastrophic failures, I wont be able to fix it at this pace. Something is not right.
I mow probably 10+ acres on my main property, another 5 every other week a mile away, and was wanting to set this thing up for firewood since I need to start gathering. Can't go without a tractor.
I love the tractor when it works, so dont think iam bashing Mahindra or anything. Iam thinking maybe it had a horrible life before I got it or maybe just random QC issues? All ive done is mow, and move a few buckets of dirt in the limited time ive had it.
Curious what everyones input is, or any suggestions.
Thanks

I'm sure the virus isn't helping things. Not sure how other color tractors are dealing with this.

If you look under my name you can find some of the stories I had with my machine. Long story short, they've all been corrected, but dealer/company support was a little lacking at times. That seems to be a more common theme than you'll find with the green and orange dealers.

Given the list of issues you've had with the machine, might be worth talking to the dealer about a trade in to keep you moving. Lots of the dealers don't have inventory for a loaner - that will be tough.

Out of curiosity, could you post some photos of the front axle failure?

ding beep · Jun 18, 2020

Trade-In might be the best move, but you should receive a full credit on the sale price of the 2540.

I don't expect a good outcome/ positive resolution for that tractor; better to start fresh with a new piece of equipment.

The dealership sounds like it has as many problems overall as this tractor in particular. You don't paint a very optimistic picture, Aaron.

Here's hoping you will find your way through this mess quickly and at a reasonable cost. You may want to consider involving someone at the corporate level?

Let us know what happens. :tractor: ding beep

ruffdog · Jun 18, 2020

The OP should be getting copies of all paperwork as it sounds like a trip to a different dealer is in order.

Aaron0187 · Jun 18, 2020

Hey sorry it took so long to write back. I cant seem to login this site from my phone.

Have old-faithful hooked to my mower now. The reason I bought the 2540 is because every time I mowed with the Mistu I broke something or had a mechanical issue and since parts do not exist for these things, Ive had a local machine shop basically build whatever ive broken. Ive only used it since last July, it runs great just is way too small and does not have a loader. Also takes forever to mow at a walking pace.....

Iam unsure of lemon laws here.
The only pic I have is not very good. Looks like the hub is trying to come out just slightly from the spindle(?) Can't see where the fluid was coming from, unless it was just around that seal or whatever. The rate that it was pouring out, I was certain there was a fist-sized hole somewhere lol.

Iam tending to agree that maybe losing this one and starting over with a different unit may be the best course, if possible.
I went to the green and orange dealers and was blown away by the prices. The orange guys had a bad attitude to go along with it. Also our orange dealer is notorious for sky-high prices.
Most folks that have these sized tractors around here are retired folks that just tool around and apparently have plenty of income, so it seems local dealers are used to selling for whatever they put on the unit.

Todays drama: Called first thing and the other store further away answered. Same lady ive spoken to numerous times. She said that folks were working at my local dealer but they must not be near the phone, and that she would have them call me ASAP after i explained the situation.
Few hours later, i called back to let them know i would have spotty cell service for a bit but would check my voicemail from a landline. Mechanic guy from few weeks ago answered, had no idea who i was or anything about the situation, but assured me he would "have the service dept. call me ASAP".
Few more hours later, i call back, get ANOTHER guy who has no idea who I am, or anything about the situation. Assures me he will ''ask him(dunno who) what to do and give me a call back ASAP" I told him he was full of **** and he knew he wasnt going to call me back. He promised he would.
Needless to say, nobody called back.

So tomorrow, as much as i hate to iam going to be that guy and blow the phones up and/or drive to whatever dealer i can find a body in. The other one is a few hours away sadly. If i end up driving there ill be in a rage by the time i hit the lot. I am lucky to be off work these next few days and free to focus on this.
I dont see this ending well regardless now. Even if they would give me the $$ back ($16k), that wouldnt buy a new unit and i cannot/will not pay for a green or orange at new price. No way in ****.

Corporate will be the next call if i cant figure out something here. I hate to get a ****storm started if it truly is no fault of these folks, but if they are just jacking me around then its open season as far as iam concerned.
Finding workers in this area is tough due to breathtakingly low wages and a massive drug problem. So ive kinda given them the benefit of a doubt so far.
Will be trying to get copies of paperwork. All i have is where i signed the papers when I bought it. The salesman quit the next day, i never even got an owners manual. Not that ive needed it, have only ran the tractor a handful of times and thanks to this site Ive gotten by so far lol.

Thanks for the replies and advice. Much appreciated!!

shovelmike · Jun 18, 2020

I hope you get this resolved, you have given the dealer much more than reasonable benefit of the doubt. It is inexcusable that they neglected to call you back. Contact corporate, hopefully they will support their product.

doneill127 · Jun 18, 2020

Mahindra has A Regional Manger setup. You might try getting the contact info from your dealer. If nothing else it will let the dealer know you’re escalating the issues.

Aaron0187 · Jun 19, 2020

Todays update: Called and got a new guy (3rd day on job), said he remembered talking to me and that I wanted to get my tractor serviced...... So after explaining everything AGAIN, he said someone else was supposed to call yesterday, which obviously they didnt.
He then talked to a mechanic in the background who said "we need to look at the tractor" NO **** and advised that the wait time would be 4-5 weeks to even pick it up, then of course 3-4weeks for parts.
The new guy advised that the dealer 'might be changing hands' and that I should 'call again in a few days and see what they tell me' Thats all good and fine, but I dont have time for this and the warranty is running out.

So i called the next closest dealer. Service dept. guy there said they could work on mine in a week, but if i needed parts then the wait time for that is 1 week currently. He didnt know where the other dealer was getting nearly a month wait time for everything, and said he'd be pissed too if he was me.
They can come pick it up and drop it off also. Problem is, they will charge mileage so I will be eating a few hundred bucks to transport it because my car hauler cant take handle it.

I called the first dealer back and asked about them buying it back or me trading for something else comparable in there. The same new guy answered and said he could give me a good deal on some other model (16 something, cant remember) for $27800...... I told him that i cant afford a brand new tractor. He said he was going to call the other dealer and check the used inventory there and GIVE ME A CALL BACK. I laughed, because I knew he wouldnt. And he didnt lol

Now iam thinking I may have to bite it and have the far away dealer come get it and fix it. Think its worth trying to get anymore out of the closest dealer? I havent tried the regional manager yet though. Assuming I need to get that persons contact info from the dealer?
Thanks for the advice so far. The saga continues....

rademamj1 · Jun 19, 2020

Get it fully repaired, and completely avoid the dealer system you worked with the first time, because it appears the 3-stooges are working at that dealer.

There are definitely caring and competent dealers out there, with a very good, but highly overworked service group. Unless your dealer has a large parts inventory, nearly everyone struggles to get parts delivered in a timely manner today, mainly due to Covid-19.

kthompson · Jun 19, 2020

It was not a Mahinda dealer was told about, think know the brand but does not matter. Was told they only ordered parts every so often don't remember the reason but it either for shipping cost or such. Might be what you are finding with the dealer you are dealing with. It is not impossible they owe for parts or tractors they are not paying and can only get parts prepaid even. The big difference in getting parts along with might be someone taking it over soon fits along with they are having employee turn over.

I would get copies as has been advised and be in touch with the company ASAP by registered mail to prove your notification while in warranty. I would want them to agree with the notification is enough during warranty they will repair even if it expires before they do. IN WRITING. Email or test messages if saved with also give you written proof. Sorry for your issues but in my area think correct we have the third dealership as they were disappointed with Mahrinda and stopped with their product.

Citydude · Jun 19, 2020

It pains me when these treads pop up from time to time. Every manufacturer has a few lemons they produce. How some dealers respond to these situations is abhorrent.

I had a similar experience with a GM product in the late 80’s. The only way I got the situation resolved was contacting corporate. The dealer I was working with was totally worthless.

Fast forward to the early 2000’s. The brand new diesel ford I bought wouldn’t start on cold mornings. Dealer “ couldn’t find intermittent glow plug issue” so returned it. Next morning it wouldn’t start so I called corporate. An hour later the dealer sent a roll back truck to pick it up and changed the glow plug relay. Which, they should have done in the first place.

No matter where you end up taking the tractor, Mahindra needs to know the history of this machine.

ruffdog · Jun 19, 2020

rademamj1 said:
Get it fully repaired, and completely avoid the dealer system you worked with the first time, because it appears the 3-stooges are working at that dealer.

^^I agree with that statement!

jb1390 · Jun 19, 2020

Aaron0187 said:
Todays update: Called and got a new guy (3rd day on job), said he remembered talking to me and that I wanted to get my tractor serviced...... So after explaining everything AGAIN, he said someone else was supposed to call yesterday, which obviously they didnt.
He then talked to a mechanic in the background who said "we need to look at the tractor" NO **** and advised that the wait time would be 4-5 weeks to even pick it up, then of course 3-4weeks for parts.
The new guy advised that the dealer 'might be changing hands' and that I should 'call again in a few days and see what they tell me' Thats all good and fine, but I dont have time for this and the warranty is running out.

So i called the next closest dealer. Service dept. guy there said they could work on mine in a week, but if i needed parts then the wait time for that is 1 week currently. He didnt know where the other dealer was getting nearly a month wait time for everything, and said he'd be pissed too if he was me.
They can come pick it up and drop it off also. Problem is, they will charge mileage so I will be eating a few hundred bucks to transport it because my car hauler cant take handle it.

I called the first dealer back and asked about them buying it back or me trading for something else comparable in there. The same new guy answered and said he could give me a good deal on some other model (16 something, cant remember) for $27800...... I told him that i cant afford a brand new tractor. He said he was going to call the other dealer and check the used inventory there and GIVE ME A CALL BACK. I laughed, because I knew he wouldnt. And he didnt lol

Now iam thinking I may have to bite it and have the far away dealer come get it and fix it. Think its worth trying to get anymore out of the closest dealer? I havent tried the regional manager yet though. Assuming I need to get that persons contact info from the dealer?
Thanks for the advice so far. The saga continues....

Any chance you could take a few more pictures of the front wheel? There is a known issue on some models - I'm curious if that is the same issue on your machine.

The used aspect of this will likely make it tougher. I am not aware of lemon laws for used stuff - and even then, the lemon laws take quite a bit to come into play, and the COVID aspect of this will make it tougher even for a very competent shop. For the issues on my machine when it was new, I did end up with Mahindra regional manager support, though it took a bit of effort to get there - and there were multiple issues that the local dealer could not solve (needed design changes, software updates, etc). So, for something like this, that is repairable locally once they can get it into the shop - the regional manager path for a repair might be tough.

Also FWIW, from what I know Mahindra has 3 lines in the compact utility range. The 3500 series is Mahindra built. The 2500 series is TYM, with a Mahindra motor. These machines tend to have the most issues in the Mahindra line from what I've seen. The 1500/1600 series are Mitsubishi built, with a Mahindra motor, and are a very nice machine. They do command a little higher price point, though there is a reason for that.

I do think that something to consider is an upgrade to another machine. You'd probably have the best luck with the original dealer that you purchased it from. There are also opportunities for financing if initial cash outlay is difficult. But I would take a look at what they have in inventory, and decide whether the machine you have (once corrected), will be exactly the machine you want. There may be other features you would find desirable in another model. If this is a path that seems potentially desirable to you, then I would definitely try to pull in the Mahindra regional manager to try to get some help on pricing. Seems with the issues, they owe you something to get you back and moving sooner than later.

I would recommend that you try to keep your cool - and make sure you take notes of who you talk to, and when. And if you do get it in for repair, make sure to get copies of the service records.

Aaron0187 · Jun 23, 2020

Hey all sorry for the delay again. Was out of town, and still can't seem to get the login button to show up on here using my phone.

I ended up playing phone tag some more, called back the next morning and got the same new guy. He said he would call back, and to my shock he did (!!!). He said the owner told him to offer a Massey 1739E they had at another location as a direct swap. He said to think it over and give a call back. He didnt know what transmission or how many hours were on the 1739, but that it was a 2018 model so 2 years newer and he said the pics he saw it looked nice.
I was all set to jump on it if I could find out the trans (gear or hydro) and hours etc. Iam guessing it was a gear unit, as the HST commands a premium and I only paid $16k for mine.
I did not take it only due to the lighter weight, nearly half the loader capacity, and it not having a shuttle if indeed it was gear. I plan to put a grapple on and move logs in the future, and was afraid i would just destroy that unit by putting too much strain on stuff. Will i regret it? Possibly

I called back to tell him, and the new guy told me the offer stands as long as he has that unit. He also said that the dealer is changing owners in the next few days, that he is actually going to be the manager, that he has 3 top notch mechanics lined up ready to bust out all the backlogged tractors and that he will 'have this place straightend out' in the next few weeks.
He said he could schedule me, but even with his new guys it will be a few weeks.

So I decided to have the far-away dealer come get it monday. I did not get to take another pic of the wheel, was already out of town when I checked this post on my phone, sorry! What is the issue they seem to have that you mentioned?
They (far away dealer) will take over the trans and axle (warranty) stuff, also do a pressure check on the loader, and give it a good general check over because the previous mechanic work is suspect.
I will eat the tow bill for now, and probably the loader test and labor for the checkover. After it is fixed and returned, I will give the other dealer a few weeks and go check them out and see if indeed they got everything figured out.
Might just be a case of poor management and/or poor local workforce. We shall see.
The far-away dealer, when i mentioned having 'issues' with the other, without giving details, the guy just laughed and said 'we wont talk about those guys, ha!" so perhaps they have made a name for themselves lol.

Edit* Ive kept my cool for the most part so far. Especially with the new guys on both ends, as they have just walked into this dumpster fire and don't have anything in it. Nobody wants to be 'that guy' going ballistic on the phone haha

Iam keeping track of the phone calls and conversations ive had with everyone so far.

jb1390 · Jun 24, 2020

Aaron0187 said:
Hey all sorry for the delay again. Was out of town, and still can't seem to get the login button to show up on here using my phone.

I ended up playing phone tag some more, called back the next morning and got the same new guy. He said he would call back, and to my shock he did (!!!). He said the owner told him to offer a Massey 1739E they had at another location as a direct swap. He said to think it over and give a call back. He didnt know what transmission or how many hours were on the 1739, but that it was a 2018 model so 2 years newer and he said the pics he saw it looked nice.
I was all set to jump on it if I could find out the trans (gear or hydro) and hours etc. Iam guessing it was a gear unit, as the HST commands a premium and I only paid $16k for mine.
I did not take it only due to the lighter weight, nearly half the loader capacity, and it not having a shuttle if indeed it was gear. I plan to put a grapple on and move logs in the future, and was afraid i would just destroy that unit by putting too much strain on stuff. Will i regret it? Possibly
I called back to tell him, and the new guy told me the offer stands as long as he has that unit. He also said that the dealer is changing owners in the next few days, that he is actually going to be the manager, that he has 3 top notch mechanics lined up ready to bust out all the backlogged tractors and that he will 'have this place straightend out' in the next few weeks.
He said he could schedule me, but even with his new guys it will be a few weeks.

So I decided to have the far-away dealer come get it monday. I did not get to take another pic of the wheel, was already out of town when I checked this post on my phone, sorry! What is the issue they seem to have that you mentioned?
They (far away dealer) will take over the trans and axle (warranty) stuff, also do a pressure check on the loader, and give it a good general check over because the previous mechanic work is suspect.
I will eat the tow bill for now, and probably the loader test and labor for the checkover. After it is fixed and returned, I will give the other dealer a few weeks and go check them out and see if indeed they got everything figured out.
Might just be a case of poor management and/or poor local workforce. We shall see.
The far-away dealer, when i mentioned having 'issues' with the other, without giving details, the guy just laughed and said 'we wont talk about those guys, ha!" so perhaps they have made a name for themselves lol.

Edit* Ive kept my cool for the most part so far. Especially with the new guys on both ends, as they have just walked into this dumpster fire and don't have anything in it. Nobody wants to be 'that guy' going ballistic on the phone haha

Iam keeping track of the phone calls and conversations ive had with everyone so far.

Nice detailed reply, and sounds like you are handling this well - I hope this dealer can get things sorted out for you.

I agree on the tractor weight, when I bought my 3550 I tried to get the largest,heaviest machine I could get in a hydrostatic. Especially for logs and rocks, you'll want the larger frame size. Extra lift capacity, height, and reach doesn't hurt either.

Getting off topic, but a smaller machine that's hydro could outperform a larger shuttle in some tasks, due to maneuverability and nearly instant changes in speed. So for mowing in close quarters, loader work in close quarters, etc. My neighbor has a full size 410 extendahoe I can use, but if I have a pile of material to move, I jump on my 3550 - at less than half the weight, it's still faster. However, when I need to move a big rock, I use the heaviest machine I can.

I think the front axle design is different with the 2500 vs the 3500/4500 series, but on the 3500 original design, there are three bolts that hold a large washer, that keeps the spindle in place. Those bolts can break. Mahindra updated the design so new machines are no longer like that - they use a snap ring and a much larger single bolt. My tractor had one side upgraded, parts alone are about $1200 if I remember - luckily mine went under warranty.

Aaron0187 · Jun 25, 2020

Sounds like we were on the same page when tractor-shopping.
One of several things that pulled me to Mahindra was the overall heavier build on them at a given HP compared to some others vs price.
Agreed a HST could run circles around me mowing in tight spots or doing loader work. I was not opposed to a HST (was looking at 2538's), but kind of stumbled on this 2540 with the shuttle. Figured the price was right, and extra few HP/lifting capacity couldnt hurt.
Have not done hardly any loader work and no woods work yet, but I know the HST would be much better in the woods.
The only time Iam thinking my shuttle would be better is mowing 10-15acres like I do. The constant climbing up and down hills would probably be hard on a HST I would think?

Ive been using a manual gear older tractor, although without a loader, just dragging a trailer around and sawing up stuff I find and loading it. Hoping to perfect this system with the new unit and (hopefully) a grapple to save my back this year lol.

I will post up what the dealer finds broke on the front end. Iam curious as well what happend. Assuming mine will be covered under the drivetrain warranty like yours.

Aaron0187 · Jul 21, 2020

Latest update:

New dealer called about a week or so after picking it up saying they needed 3hrs labor approved to diagnose the issue. I gave the ok- they said they would be calling back in a day or so.
I waited little over a week, called, they said I needed to approve 3hrs labor for them to diagnose the issue. I told them i already approved it...... Apparently it got lost in translation some how the first time?!

So another week or so, i call, front axle and hub is mangled due to the wrong size front tires being installed (i DID NOT install them), Mahindra will fix it but are trying to decide rather to send parts or a whole axle assembly. I also need to change the front tires.
Another week+ go by, Mahindra STILL deciding about what parts to send.
Called again today, they STILL cant get an answer, and will be calling Mahindra in the morning. Supposed to call me after that (they wont)
This is just to get the tractor to where it can move. Not even fix the jumping out of gear, hydro issues, etc.

So i grab my original paperwork from when I bought the tractor and drove to the original dealer. The new owners(?) and family(?) were in there, stated they were trying to get everything turned around.
I told them again of my issues, they wondered why i took it somewhere else, i said because the last group that owned that dumpster fire claimed 5+weeks wait time. They laughed and said i should have brought it in, since they are 'all caught up' other than waiting on parts.
I told them i need to find a way to get rid of this tractor ASAP, asked if it could be returned or sold back outright. Was told "if i saw it in person, once everything is fixed, i may be interested, but i cant say i'd give ya anything for it".
Started getting heated then, told them ive only gotten to use it a few times since April and just got the blank "I dont give one iota of a **** about your problem" stare from the whole family followed by awkward silence.
They then said i wont find anyone who is not backed up and claimed Mahindra parts need to be quarantined when showing up at the docks etc.
I repeated i want rid of this thing, they said bring it by when its fixed. My trailer is still tweaked from last time and ill be damned if i tow it there just for them to give some BS offer.

Now pissed, i left and called the customer care number i got from google. Had a very nice lady explain that this is all because of this VIRUS and everything is delayed. I tried explaining that iam still waiting on them to DECIDE what parts to SEND. Asked how to get rid of this tractor, she said it would be up to the dealer i got it from rather to buy it back change it out etc. Stated that it sounds like I am ''getting it from both ends!" down here. :laughing:

Called the dealer that has my tractor, the owner (nice guy) told me he does not take trades himself, but there is a traveling tractor-buyer man that he will contact and see what offer i can get. Sure it will be a good one, ha!
The owner also said he is done with Mahindra and wont be a dealer after a few more weeks due to never being able to get parts. His personal tractor has been apart since April waiting on some shim to show up.
I Stopped at a LS dealer, owner there told me he sold Mahindra for a while but got away from them because he couldnt get parts. Liked the tractors, but said the company was horrible with parts and to deal with.
Talked to a further away Kioti dealer, said he too, sold Mahindra back in the day and changed brands due to hating dealing with them or getting parts.

Any other options? Iam absolutely out of time and need a unit ASAP. I was behind in April when i bought this disaster, now its just unreal.:mur:

Unsure what else I can do besides bend over and take it until/if i get it back then try to sell it on the used market. Can't imagine anyone giving much for trade value if tractors are anything like cars/trucks.

rademamj1 · Jul 22, 2020

Wow. Sorry to hear the Mahindra dealer installed wrong wheels. I never heard that happening before.

I own a Kioti and love the reliability. Parts orders even for Kioti now take 2 weeks to arrive at the dealership. The entire process has just slowed down due to the Pandemic.

My humble recommendation would be to exit the Mahindra ownership as soon as your tractor is repaired. Get on down to your Kubota dealer and trade in the Mahindra for a brand new ultra reliable Kubota. You just may get equal to what the Mahindra dealer would offer on a buy back. Finance the remaining amount using Kubota 0% for 5 years. Enjoy stress free tractor ownership this way. Life is too short. Discuss directly and honestly with them about your situation, even while your Mahindra tractor is being repaired.