What would you do?

[JDdude]

They brought my 2210 to me the other day and after 1.5 hours of mowing I noticed a transaxle leak. Bad leak. Took it back to dealer, the spit the tractor(see pic)at 2.5 hrs on the clock and a gasket was missing. I havn`t signed any papers on the deal yet or handed over any money. The service manager got smart with me this morning, so I decided to not tell him that the high-low range didnt work either. He can just tear it down again later when he figures that out..

The salesmen and most everyone has been 100% so far, but I am not buying this tractor after this. If they wont replace the unit, I will go buy a different brand..

So what do you guys think?

 

[shvl73]

I'd tell them now unless what occured between the two of you was way out of line.

 

[JJT]

I'd tell them about the H/L problem and reconsider my decision on the 2210. Where you happy with its performance for the 90 minutes you had it? I wouldn't take this tractor back unless they made some serious price concessions.

 

[JDdude]

I just figured it out that the high low range didnt work this afternoon when I drove a friends Kubota. Low range is walking speed at best and the Jd never did that..They wont believe me anyways and they wont be able to check it till it is back and running again anyways. I did mention it to him that the range selector didnt feel right, this morning. He brushed it off as rust on the linkage..

This is a bad deal, the transaxle is messed up. I think the Low range is out of the shift fork. And yes what he said was out of line..I dont really want to buy there after his attitude..I even told the guy "Hey, I know it isnt your fault, it is JD`s fault." The mech working on it is my cousin,even...

No.30 in this pic is what had no gasket on it..

http://jdpc.deere.com/pimages/MP29/MP29823________UN07OCT02.gif

 

[JDdude]

Another pic..

 

[Zoomie]

Ouch!

I once had a problem with a car dealership's service department, one where I had spent a considerable amount of money on new cars.

I had a talk with the manager for the dealership, and received a very nice apology from them as well as the service department.

I wouldn't buy that tractor without some kind of concession on their part, either a discount on the tractor, free 50 hr service including tranport, or...

Good luck.

 

[AdamCrozier]

Please remember that this is the busiest time of the year for the CC&E service departments, and also that service managers are very accustomed to people asking for more than what can be allowed by Deere. I do not know what was said between you and the service manager, what I do know is that a large majority of problems that you will have with a tractor occur in the first few uses of the unit. And there is certanly no gurantee that the next tractor that you may purchase wont have an entirely different problem. My suggestion is to let the department know of any and all problems with the unit and after it has been corrected give the tractor a run through at the dealership. At which time if you are satisfied with the tractors performance take that one.
At least you know what has been done to that tractor, unlike the one in the back lot or at the Massey dealership down the road. The one you buy from Kubota may be the one the steering wheel fell off of in the parking lot. You just never know.

 

[Egon]

Service Managers may have off days too. If the general dealership feeling was ambient chances are that's the way they operate.

If you liked the machine and are buying new I'd have a tendency to ask for another unit.

Service Managers are sorta between a rock and a hard place much of the time.

Egon

 

[SteveH_CT]

That's a total bummer, and would certainly cause me a lot of misgivings about the purchase, or potential purchase of that particular unit. If it were me, and no papers were signed I'd try to get another unit of the same make/model. I bought mine without signing papers till it was delivered, and everything worked out fine. That's not the case here though - Personally I think you're justified in asking for another tractor - but backing out all together, well I doubt I'd do that without making a good faith effort to get things right at the dealer you're with. Let us know how it works out - either way it's your decision, and spending that many $$ entitles you to be happy with that decision.

 

[rockyridgefarm]

In a service company, the good ones know that a customer with problems, handled properly will become your best customer. Why not the same from customers to the dealership. I'd sit down and point out the problems, keep my col and work it out. Let them offer a solution, first, it might be better than you would ask for. If they treat you like the plague, you will be glad you hadn't done the deal. But they may jump through hoops, or at least treat you right.

 

[turbo36]

The simple answer is to go to the owner of the dealership and very nicely express your disappointment in the delivered tractor and clearly state you can not trust this unit anymore and would like a new replacment. He will contact the zone rep and get you a new unit it should not be a big deal as it is an accepted policy for JD. If the dealer gives you resistance then run like the wind!

 

[Kevin37]

I don't know what a 2210 costs new, but I know what I just paid for a 4710. As much as for a new car. Imagine if you went to buy a new car, and before you signed papers or exchanged money, you discovered your car in the service bay torn apart to that extent with the engine and transmission in pieces all over the shop. It would not give ME a "warm-fuzzy" about that particular unit.
How would you handle it at the CAR dealer?

Just a thought.

Kevin

 

[DAP]

This, if all true, is an easy one.

Common sense would dictate the following.

If I'm the dealer's sales manager, I realize I'm in serious jeopardy of losing a customer and having a wounded machine to put back on the lot (or possibly return to Corp. HQ). A new machine should be offered before you can even ask for one.

If this doesn't pan out, walk. Even if it's to another green shop for another new 2210.

Forget about any other type of concession ($$$) for this machine.

The other poster hit the nail on the head. Imagine finding you're 4.5 miles new Ford Taurus with the body off and the drive train scattered all over the shop floor. This rarely happens.

A car is a car and a tractor is a tractor, granted. But a dollar is a dollar.

My too sense.

 

[robertm]

Well, from my experience, it could be a blessing in disguise.

I spent $15,000 of hard earned and saved cash to buy my first CUT a few years ago. I was stupid and blind because I wanted a tractor. Period. I spent more time on TBN than I could imagine, and made up my mind to get a Kubota B7500. My mind was set on a JD4115, but thet's a whole different gripe. Anyway, I narrowed it down to two dealers, one of which was $1,500 less expensive. I didn't have the money to spare, so I bought the"cheaper" one and have regretted (this portion) of it ever since.

You see, I had problems out of the box. Little ones, not mechanical (like yours), but they always got minimized by the dealer I bought from. To me, $15,000 is waaaay too much to spend on someting and not be satisfied. I'm not petty, but I do expect it to be right from the factory, or to be rectified by the dealer with no gripes... especially if it was their problem in the first place. Yours clearly is a Deere problem... the manufacturer equals the dealer. They should be in your corner. Mine dealer is/was not in my corner.

So, let us boil it down to this...

A tractor is for most of us a long-term investment. Will this dealer perform now when they are trying to sell you a tractor? How about on warranty work? Better yet, how about on work after the warranty runs out? Mine ran me around so long that I bought the "nice guy" routine, and that they were "working" on it. Yeah, woking on it alright... right out of warranty. I never realized the long Kubota warranty was on the tractor/engine... not the attachments/implements.

If they do not offfer you some sort of break on that unit (if you want it), or offer you some sort of discount for your trouble, I would consider other options. You exchanged no signatures and no money. That constitutes no deal. They should have rushed to you with another unit and made that effort to "sell" you a tractor. Instead, it's in the shop and you are not even back to ground zero...you are worse because you are now in a quandry. before, you just wanted to buy a tractor... now you don't know what to do. You didn't own that one you "test drove" and they don't own you. Choose carefully.

I was ignorant. My dealer saved me money, but has cost me in the long run. The old standby "It's out of warranty" claim now prevails. I say... "What about the past X months of me following up with you" and "We are still working on it"? Thanks for dragging it out, guys. In all, what I am really discouraged about is what I will face down the road when I have to take it in for some major service that I cannot perform myself. It won't go back there... that's for sure. I'd rather "assume the position" for a dealer I didn't buy the tractor from rather than the the dealer who took my money and now spits in my face. Funny thing is, the small dealer's reputation is catching up with it, and I will do everything I can to help it along. Don't make the same mistake I did. Check your options. Maybe an extended warranty IF you go with the unit you drove. A discount on some attachments for your hassles?

 

[isucrazy]

I would say the dealer has shown his comitment to customer satisfaction letting you have the unit to try out before you sighned any paper work. If it were me. I would sit down with the big dawg and tell him about myself a little. This is my first and last tractor, It is a lifetime investment ,money is hard ta come by and must be spent wisely. Thats why im at HIS deere house. I fully understand that the dealership had nothing ta do with the missing gasket. And that I will buy my filters and whatever I may need for my tractor from now on from his dealership. I dont EXPECT nothin for nothin . I Want what i am paying you for at the price I agreed on same as before. BUT!, this unit ain't it. Get me another one washed up and delivered , where do i sign? Thats just me /forums/images/graemlins/crazy.gif If he dont get it or understand where im coming from " have a good one big guy" No harm done. The rude potlicker , well, maybe he just found out his girlfriend run of with a KABOTA guy! /forums/images/graemlins/wink.gif /forums/images/graemlins/grin.gif /forums/images/graemlins/blush.gif No meaness intended! I could have happened! /forums/images/graemlins/grin.gif

 

[JDdude]

Trust me this is a true story. JD Promise doesnt cover Compact tractors.

I went over to them today and had a discusion. I told him I was not going to buy that unit, period and that the low range didnt work in it either. He just could not believe me as I stated before about the low range.

He said he would get me another unit, but I had to sign before he would do it..

So I told him to call me next week and we will see what is what..

Also, He was concerned about the loader and front blade he ordered for it. I offered to pay one year intrest on his cost of the items at 7% if the whole deal goes south..Plus I told him he can still sell my trade-in unit on consignment and possably recoup 700-1000 dollars on that to help offset the deal, if it all goes south..But I told him I wasn`t happy with the service dept guy(that is weighing high on my decision) and I am not buying that particular tractor..

 

[jdeerestl]

Good for you. As consumers, we need to stand our ground (even when we get all weak-kneed at the sight of green and yellow) Thats too much cash to be plunking down on an obviously sub-par built tractor.

 

[isucrazy]

Well he is kinda trying I guess /forums/images/graemlins/crazy.gif I would most likly take my toys and go home. I have never paid for anything i couldn't put my hand on in my life. Myself, I would go somewhere else that had some inventory on hand, I would spit on my finger ,put a big ol slobbery x on a wheel "I would like this one please sir" where do I sign! Only you no what will please you. Go with yer gut, seams the dealer thinks he is doing you a favor. Good luck hand. /forums/images/graemlins/grin.gif

 

[LabLuvR]

I could not accept that machine either. In the back of my mind I would always wonder if there would be more problems, more headaches and possible loss of money down the road.

 

[BotaGuy]

Don't pay the dealer anything....nada..zipo. If the dealer is worth his salt, he will bring a new unit in with no obligation to you. I wish customers would pay me every time they backed out of a deal....of course, as a car dealer with a great rep. I never keep deposits or gripe about broken deals...it's not worth the negative publicty, even when customers break the law.

If you are set on green, go to another dealer and tell them the story, and I bet they will bend over backwards to earn your business. You don't owe the dealer anything...period.

When I bought my first CUT, I decided on the NH TC21D, but it was a toss up with the B7500 Kubota......the dealer dropped it off, I got home from work at 10:15 PM and they dropped it off WITH NO FUEL!!!! Barely enough to get up the drive!!!! Well, i had a change of heart, and told them to come pick it up...and I wound up with the Kubota.