Where Do You Look First or Most For Tractors and Attachments?

   / Where Do You Look First or Most For Tractors and Attachments? #51  
Larry- I am going to briefly tell you my tractor story in hopes it helps you understand how I got to the point of considering a New Holland 4WD tractor w/FEL purchase. With the exception of crawler tractors, my first tractor ownership experience was with an old Ford 8-N I inherited with my property purchase. I ended up restoring it so I got to know how "basic equipment" works. It was way to loose for me to use on our rolling terrain so it went by way of e-bay. I then simply started looking around at local new and used tractors. Deere attracted me because of the color and local dealer and name recognitiion. This was 5 years ago. After receiving major sticker shock, I went back to used and bought a used JD 870 (30HP?) compact with loader from a local landscaper. That was fine but I soon realized I needed more power. Sold it and bought a JD 1070 compact (40 HP) from a out-of-state dealer 3 years ago. I used MachineryLink or MachineFinder web sites for that purchase as I was specifically searching for that tractor. The JD dealer was great with all the pics and phone assistance possible. This tractor has been great but still slightly underpowered for my expanding needs as I started obtaining larger tillage and planting equipment. I have also relied on borrowed or rented larger ag equipment when needed. So now I am at the point where I have attended the Ag Expo in Tulare, CA the past several years, visited with my local tractor dealers, read local/regional advertising publications (for pricing), and spoke to other tractor owners. I also have researched the web site quite a bit. I have been growing hay here for 5 years and last year was my best year yet; however, my "sucess" is partially based on borowed equipment and growing experience/knowledge. This year I have better equipment and had more time for repairs/rebuild activities. Yet, I still want to upgrade the JD 1070 to something more powerful (which equates to time saving efficiency and expanded equipment capability). As I look at the used market, there has been nothing over 50HP 4WD with low hours and a FEL under $20K which places me in the new tractor venue. Since haying is my interest and much of my equipment is New Holland brand, I have established a good relationship with my New Holland dealer parts department. This originally got me interested in the larger boomer tractors. The recent Ag show got me re-directed to the TT-A series because I need something more powerful, not too fancy, with a loader at a price in the lower 20K range. That is where I am at today.

So my point is that I first became educated by trial and error (if you will) like so many of us on this web site. I then started watching the local print advertising with price and horse power being my primary consideration. I also have searched the web and even watched e-bay for pricing trends (although I think e-bay has become increasingly unreliable due to the tractor scams). Ag shows are great because folks attend in the same manner as auto shows, with many actually considering future purchase of something. County fairs in rural areas might be good because you will expose nubie folks with acerage to your products. I am even thinking you might put on occasional seminars to targeted acerage residents with topics like "tractor basics" to explain all the tractor stuff that is asked on this web site (Maybe you can obtain a mailing list sorted by geographic area and parcel size). Sort of take the mystery out of tractor operation/ownership and get people thinking about how much time and effort and money they will save by owning one of these great machines. You could even expand it to a Spring "family fun day" with bbq, etc. Getting people out to your lot, interested in the product, and thinking about the product is key. To me, the New Holland tractor line and pricing caught my attention and the folks at the ag show were by far more available, helpful, and informative (including pricing info) than the competition.
 
   / Where Do You Look First or Most For Tractors and Attachments?
  • Thread Starter
#52  
IMCA38 said:
Larry
I think it's great that you're out here asking questions... I was curious if you had ever given consideration to using motorsports as a marketing tool. It looks like there are about 70-odd racing venues in New York and a bunch more down in Pennsylvania. For a total cost comparable to a couple of good sized print ads, you can get exposure from early spring into fall. Actually, if you consider off-season car shows, etc. you can make it virtually year-round. There is a high degree of loyalty, and you can leverage your involvement into other arenas. Having been involved in motorsports for a number of years, I'd be happy to share all kinds of ideas with you.

IMCA38...
Thanks for your input, it is greatly appreciated. :)
Yes, we have done some motorsports stuff in the past. We sponserd a late model stock car at our local speedway. We "bought" the entire hood space and had a vinyl overlay made to cover the hood with all our pertinant info. We also work with a local flat tract dirtbike racing association. We dont sponser a bike but we provide the tractor for use to drag the track in between races. Its great exposure as alot of these fans are tractors owners/ buyers.

I am currently, and have been for the last 4 years, advertising on all the NASCAR races with 30 second commercial spots. That's a captive audience in the 100's of thousands. I also do local Bills football TV spots and usually the Monday night games.

All these things add up and as always, it is hard to measure the return on the advertising outlay. People dont like to clip coupons or "mention this ad for 10% off..." type stuff. They just want to shop, be treated fairly and with respect and then want to be fit with the right equipment for the right price and feel they have done well. So unless they clearly state that.."Hey, I saw your TV commercial the other night on...." then I can only guess what brought them in or ask them directly. Most of the time the response I get is something like "My brother said I should stop in.." or "We're just out driving around and I seen the tractors so I stopped in...".

That's fine with me though, whatever gets them to stop works for me. Advertising is a necessary evil and you have to keep your name out there over and over again for it to "stick" and get people thinking of you when they have a need. Market firms know that is true and charge accordingly! :(

Thanks again for the feedback,
Larry
 
   / Where Do You Look First or Most For Tractors and Attachments?
  • Thread Starter
#53  
Steve Mc said:
....I am even thinking you might put on occasional seminars to targeted acerage residents with topics like "tractor basics" to explain all the tractor stuff that is asked on this web site (Maybe you can obtain a mailing list sorted by geographic area and parcel size). Sort of take the mystery out of tractor operation/ownership and get people thinking about how much time and effort and money they will save by owning one of these great machines. You could even expand it to a Spring "family fun day" with bbq, etc. Getting people out to your lot, interested in the product, and thinking about the product is key. To me, the New Holland tractor line and pricing caught my attention and the folks at the ag show were by far more available, helpful, and informative (including pricing info) than the competition.

Steve Mc..
Thanks for the input. These are GREAT ideas.
I have found over and over again here on TBN that buyers felt they were "on their own" when it came to determining what their equiment needs are/ were.
That tells me that as a dealer, I have let the buying public down in my efforts to educate them. That was the very reason for this thread. I didnt feel I was reaching enough of the "right people" with my advertising efforts and I wanted to correct that. Maybe I was advertising the wrong thing, in the wrong spot, at the wrong time, and throwing my money away, who knows.

Your idea behind creating some excitement around the product and dealership is great. We already host a yearly open house each spring which is typically a good turnout but the people that show up are usually aleady our customers, which is great, but I need to attract new buyers too.
We were thinking of hosting a ride and drive or a skid steer rodeo or something like that during the open house to get people in the seat and driving the equipment.

We will also be hosting the local farm co-op safety training for the kids and young farmers in the area. This is a free service to the community and is great PR for our dealership, always a good turnout.

I feel that when someone is new to the market and tractor ownership, they are a little "afraid" of the dealerships because they maybe feel that the dealer will sell them something that "he" needs to move off the lot and it may not be the right thing for them. Or, because of lack of knowledge of the industry in regards to options and pricing, they simply dont know if they are getting a good deal or not. Its kind of like calling the plumber, you know you dont want to because its going to cost alot of money, but he is the expert and can "fix the problem".

I want to be the "fix the problem" dealer and have my customers feel comfortable with the whole buying experience. Remove any doubts about the equipment and pricing and let them know its ok to shop around and take their time and make an informed buying decision. After all, it's their hard earned money, not mine. I must respect that at all times and know that I did my part to make them a happy customer!

Thanks again,
Larry
 
   / Where Do You Look First or Most For Tractors and Attachments? #54  
Yep, having monthly product demo's with free hot dogs and lemonade, would be a great way of bringing new and old customers in.

Lets say you advertise a post hole digger, who wouldn't want to come by and see that, or how a backhoe thumb works, or grappler. How about how to shoot a grade, or a slick way to use a grading attachment.

I think consistency on this is key, so people start looking for the next event.

I think the hot dogs and lemonade would cost less than the ad.
 
   / Where Do You Look First or Most For Tractors and Attachments? #55  
Larry, the only thing i dont like is after you click on the links to the right(parts, about us, whats new etc...) they turn black and plain and dont look like a link anymore. They are blue to start with and they underline when you put your mouse on them but after clicked they are plain black and nothing to identify them as a link. your browser remembers that so the next time i visit they dont look like links anymore. The same is with this link "Click here to browse/search our inventory." these type of links should always change color or underline or something when your mouse is on them. It helps people that are not good with computers to find the links. I know it says click here but some people may not know what it means. Often the "here" is underlined on other websites. Other then that I love the webiste.

Mike
 
   / Where Do You Look First or Most For Tractors and Attachments?
  • Thread Starter
#56  
Roto said:
Larry, the only thing i dont like is after you click on the links to the right(parts, about us, whats new etc...) they turn black and plain and dont look like a link anymore. They are blue to start with and they underline when you put your mouse on them but after clicked they are plain black and nothing to identify them as a link. your browser remembers that so the next time i visit they dont look like links anymore. The same is with this link "Click here to browse/search our inventory." these type of links should always change color or underline or something when your mouse is on them. It helps people that are not good with computers to find the links. I know it says click here but some people may not know what it means. Often the "here" is underlined on other websites. Other then that I love the webiste.

Mike

Mike,
Thanks for the input. I have actually made a ton of changes since I first posted this thread. Most of them were from the input and suggestions received from the group. I am glad everyone was straight forward with their thoughts about the site because it is real world input and hlpes me understand what needs to be fixed or adjusted.
The latest update was with the equipment search page. Because there are so many pieces, over 350, usually I found the customer would give up trying to find what they needed. Now the page loads blank and you can pick from a list the equipment you are looking for and the search results return only those items with little thumbnail pictures. I like it alot because it is easier to navigate and you aren't presented with a gigantic list to sort thru! :)
There are two more major updates planned for the site that have to do with the home page display and the newsletter. These will be coming along soon, hopefully prior to month's end.

Thanks again for the feedback.
Regards,
Larry
 
   / Where Do You Look First or Most For Tractors and Attachments? #57  
Larry: I have dealt with several different colored dealerships in the past and I have to start off by saying that you have one of the hardest, most unrewarded jobs there is - getting people to walk through your front door. My sympathy is totally justified as I have a business of my own that requires a lot of similar attention. I'm sure you're all too aware that you can do everything right, but if the sales staff thereafter drops the ball the resulting lack of a SOLD sign reflects in perceived reduced activity in your department as well. That leads me to my point. "User friendly," knowledgeable staff are key ingredients when I make buying decisions. I'm familiar enough with the dealers in my area that if I'm in need I certainly know how to get there. But there is always something about a dealership "wanting" your business that sets them apart. It may even be different dealerships at different times. All I'm saying is there 's an imperceptible something that makes me comfortable enough to get down to real business. So my question to you is: can you quantify your success when other people's abilities (or lack therof) may play a part in your objective? Are people coming through the door and leaving, never to be seen again, without you ever knowing it? I know this is somewhat astray, and may not even apply, concerning your original question. On the other hand, it may be well worth reminding your associates that it's a lot easier to keep a cusomer than to find a new one. Just my thoughts on the subject.
 

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