Wife's computer got malware

[tallyho8]

My wife's new computer is shut down right now because it got infected with "antivirus soft" malware while she was surfing Facebook.

Our eTrust antivirus program on the computer did not pick it up and stop it. Now it has control of her computer and I will have to use mine to download software and install on her computer in safe mode.

My question is "what is the best site to go visit to download a reliable removal tool for this malware?"

There are so many fake antivirus sites that are really viruses that I don't know who to trust anymore.

 

[Jimbrown]

This one will fix it right up. Did one a couple of days ago.

http://www.malwarebytes.org/

 

[GPintheMitten]

Some options for you...Symantec Norton's Antivirus, McAffe, or Avast. I've used Symantec (Norton's) and am using Avast now.

 

[NSBound]

I use SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware! . It seems to be doing a good job.

 

[/pine]

Most of the popular Anti-Virus programs do not protect against malware..in fact most of the new malware scripts the first thing they do is disable your anti-virus software etc...some malware will also prevent you from downloading the fixes from sites like malwarebytes.org

There is no single cure for multiple intrusions...I suggest following a guide set up by those in the industry...there are several computer forums that have removal guides...the one I recommend most often is here:
READ & RUN ME FIRST. Malware Removal Guide - MajorGeeks Support Forums

good luck

 

[charlz]

This one will fix it right up. Did one a couple of days ago.

Malwarebytes.org

I second this one for malware.

 

[Mickey_Fx]

Everyone has their own opinion and experience.

The first program that came to mind for me was the one Jim Brown mentioned, Malwarebytes.

Have had AVG on the machine for yrs and its OK but I've found it fast asleep several times when the laptop picked up a bug until Malwarebytes did a scan and only then did AVG wake up AFTER Malwarebytes found the offending bug.

Haven't allowed Norton software on my machine in years. First heard about Malwarebytes on the McAffe forum when a McAffe employee mentioned it when a customer couldn't rid his computer of a bug with McAffe's program.

 

[MossRoad]

My wife's new computer is shut down right now because it got infected with "antivirus soft" malware while she was surfing Facebook.

Our eTrust antivirus program on the computer did not pick it up and stop it. Now it has control of her computer and I will have to use mine to download software and install on her computer in safe mode.

My question is "what is the best site to go visit to download a reliable removal tool for this malware?"

There are so many fake antivirus sites that are really viruses that I don't know who to trust anymore.

Ain't E-Trust great? Grrrr. We have e-trust on our corporate stuff and we get hit by the Anti-Virus 2010 about twice a week.

As someone else mentioned, malwarebytes free edition will take care of it. However, they recommend you run a program called rkill.exe first. Rkill will stop the fake anti-virus from running, then you can install malwarebytes and do a complete scan. It will find and kill the malware. After that, it needs to reboot. After rebooting, you should uninstall malwarebytes and re-install it again and run it again. It has something to do with the malwarebytes program removing some of its own files to get rid of the infection.

Anyhow, it works.

 

[timswi]

Yup..Malwarebytes....Great tool..

 

[jinman]

I use SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware! . It seems to be doing a good job.

I had very good luck with SuperAnti-Spyware free version cleaning out my problem malware/spyware. On the infected system I could not download the software, so I had to do it on another system and transfer it on a thumbdrive. I also found that the malware (sysguard.exe and Anti-virus 2010) would not let me execute Windows Task Manager so I could look at running processes. If I opened Windows XP and immediately opened Task Manager, I could see the software executing and stop the process. That allowed me to search for the program and delete it. This let me have enough control that I could install Super Anti-Spyware. It found several infections and cleaned them out easily from my registry and other locations. I like Super Anti-Spyware so much that I paid for their professional version at $29. It just gave me a key number for unlocking the free version I'd already installed. I've been happy with the result.