^^ I'm not convinced of the service set-up either. I talked to the small engine repair guy at our RK store a couple of years ago. I wasn't impressed.
I apparently have a TYM dealer within about 5 miles of the RK store. I'll be stopping in to see them in the next few weeks, but they seem to be a new TYM partner also, so I don't know how well established they are.
I'm super happy with my kioti. Paid less than the comparable RK and am only 'missing' tilt wheel and telescoping lower links (if rk has them). I added my own lights and tool box ($40). Got options added at dealer (2 rear remotes (RK has 1), horn, floor mat, arm rest, mirror (RK has mounts, no mirror), cruise, link pedal, loaded tires. RK might have more loader lift capacity, not sure how they measure it (based on online comments) but I can pick up more than I'd like even with loaded tires for 'support'.
I don't think there are many 'bad' tractors out there..you hear some about deere or kubota but they make a lot more tractors..law of averages say you'll hear more about them.
Whatever you get you'll get used to the way it is...so unless you're changing brands it's unlikely you'll have complaints about something unless it really sucks - and I bet ALL models/brands have SOMETHING that SOMEONE would like improved.
I like the fuel tank behind the seat better than in the hood..but it's still less than fun to hoist 40lb fuel can up there, and some implements make it less fun yet. But spills don't end up all over the hood and down the side of the tractor either.
I get on and off my tractor often to open/close gates..a step on the right side would be nice. A mirror on the right too (no mount there...odd) Wheel is good, no need for tilt for me. Even in my cars that have it i set it and forget it.
I rarely "need" the dealer, but when I do (questions, parts, filters, etc) I don't want a run around, 'jim might know' answers, etc. I go into the dealer I get the same guy/gal all the time, they remember me, etc. At RK when I've had issues I have to wait for them to find someone, and it's never the same someone. TSC is the same.
I've worked for dealers and have friends at big box stores...there IS a difference. I've bought power equipment from both as well - and again, there IS a difference.
RK could do it 'right', but from my RK I'm not seeing any difference from any other big box store. Very impersonal, you're just a sale not a valued customer experience.