Is this acceptable quality on a brand new Kubota?

[sixdogs]

I didn't say to not be demanding but until you know the story you can't be combative and aggressive unless and until you have a plan of action. My guess is the dealer will try to lay-off the problem on some distant and vague person and hope a docile personality will take the bait. That's my guess and I still think Kubota is not aware of the problem and has not seen photos. You'll have to start from the beginning.
If no dice I'd call that Kubota rep in Ohio mentioned above and start with him. I'll bet you are an articulate and well-spoken person and Kubota picks nice guys for reps that are skilled in negotiations.
Threatening is not a good idea; explaining the situation and stating what you want is the way negotiations begin. You already know that.

Along the way--and I don't think you would have to get this far---I would start the fact-finding process regarding welders and inspectors versed in standards and be ready to get their testimony on paper. Check small-claims court to see the limit of dollar awards you can collect. If no dice, take the dealer and/or Kubota to small claims court or get a lawyer to write a letter to the dealer. No business person, especially a class-act like Kubota will want to get involved in small claims court with an arbitrator as a judge. It's like an accident case in front of sobbing jurors and can be very unpredicatable.
If you had to, a county lawyer could likely resolve this with a letter.

 

[DWCox]

It is very disappointing that KMA has not taken care of this situation by now. You should not even have to lean on them for something this obvious. Christmas and New Year have been over for a while now.

 

[WaxMan]

I didn't say to not be demanding but until you know the story you can't be combative and aggressive unless and until you have a plan of action. My guess is the dealer will try to lay-off the problem on some distant and vague person and hope a docile personality will take the bait. That's my guess and I still think Kubota is not aware of the problem and has not seen photos. You'll have to start from the beginning.
If no dice I'd call that Kubota rep in Ohio mentioned above and start with him. I'll bet you are an articulate and well-spoken person and Kubota picks nice guys for reps that are skilled in negotiations.
Threatening is not a good idea; explaining the situation and stating what you want is the way negotiations begin. You already know that.

Along the way--and I don't think you would have to get this far---I would start the fact-finding process regarding welders and inspectors versed in standards and be ready to get their testimony on paper. Check small-claims court to see the limit of dollar awards you can collect. If no dice, take the dealer and/or Kubota to small claims court or get a lawyer to write a letter to the dealer. No business person, especially a class-act like Kubota will want to get involved in small claims court with an arbitrator as a judge. It's like an accident case in front of sobbing jurors and can be very unpredicatable.
If you had to, a county lawyer could likely resolve this with a letter.

I agree very politely make the call and politely listen to what the dealer says , but if he says nothing still after all this time has pasted , then you have to get a little bit more aggressive, the dealer is not taking him seriously if nothing has been done and if Kubota doesn't even know about it yet, I would be pretty pissed off at this point.

The squeaking wheel (loader) gets the grease, the louder the squeak the faster it's gets greased.

This shouldn't be a tip toe guessing game, being careful not to piss the dealer off. In 7 days it's been 2 months.

Sixdogs I just got your signature that's funny, I take it you ended up with your dog and five puppies, Wow that must be some work.

 

[BANDAMAN]

As I mentioned before, Kubota Corporate is aware of the issue, I spoke to them myself. they did not, however, tell me exactly what they would do to resolve my complaint. So that is why I have been in the dark on if I was getting a replacement or not....I wanted to assume they would, but It was more like that they would see what they could do and that future communication would come from the dealer.

I spoke to my dealer today, and he reported that Kubota is building me a complete new loader to swap out with my current complete loader. This is great news and what I wanted. Like I said earlier, it sounded like they were going to send my dealer new booms and a bucket and then they do all the change over work. Sending a new complete unit is what I want since it will likely help eliminate possible hose and fitting leaks and more scratches, etc. if the dealer has to change all the parts from one loader to the next...plus it would result in some tractor down time for me. Sending a complete unit is the easiest for me and the dealer since its a 5 minute swap once its uncrated....who knows what they do with the other unit, but in my opinion it can go right back in the crate the new one came in and can be shipped off for rework or scrap....once they hopefully use it for training purposes.

Why it has taken so long, I do not know....Its not that big a deal to me how long it takes (within reason) but it would have been best to tell me up front exactly what they would do so I knew what to expect and did not have to sit and wonder if it would happen or not. Like others, I was waiting for the BX1860 to become available for a few months.....In my opinion, its quite possible that there were enough BX1860s preordered that they did not have a spare loader to ship.....or maybe they started taking a hard look at LA203 loaders and decided the ones in inventory were not up to par....I have no idea, just taking a guess. I'm just glad that they are taking care of mine and I bet, are taking a closer look at weld quality and how this one I have somehow got out the door.

I know I have been frustrated, and many of you following this thread have been also....Don't give up on Kubota, they appear to be doing the right thing, like I wanted, hoped, and expected they would as any world class company would do.

I'll post again once I have my new loader. Thanks again for the support!

 

[Muskrat84]

Congrats man! It came out the way all of us wanted it to.(except the na-sayers) Makes me feel even better about getting my BX25 soon (fingers crossed) Even if it did take them longer than it should have, they did the right thing.

 

[dodge man]

Good deal, I'm glad it worked out for you.

 

[sixdogs]

Glad to hear the good news. Keep us posted so we know when you get it.

I'll bet you'll look this one over before you shake hands on it...

 

[canoetrpr]

Good to hear.

 

[WaxMan]

Just the great news we all wanted to hear , Congratulations

 

[Harvest Moon]

I'm happy for you BANDAMAN.

Wonder, if they're really building a loader just for you and why they wouldn't just get one through their inventory. Hopefully you'll get the best welds they've ever produced!!

We'll want to see pictures of course! This is Kubotas chance to show off.